CareStack Reviews & Ratings

4.7/5

“Improves Patient Experience with Modern Tools”

We moved from a dated PMS because CareStack lets patients book online, sign treatment plans digitally, and pay via text. It’s transformed how patients experience our practice.

Pros : Online scheduling, kiosks, text-to-pay, and reputation tools elevate patient engagement.

Cons : None.

Switched from : Dentrix

Reason to switch : Needed modern patient engagement tools—not just operational features. CareStack delivered a full suite.

4.5/5

“Seamless Claims and Patient Interaction”

Coming from a patchwork of systems, setting up CareStack took a lot of effort. But after go-live, insurance, claims, and patient messaging all flow beautifully.

Pros : Claims processing, texting, invoice, and patient communication are under one roof.

Cons : Initially, migrating legacy forms was time-intensive.

Switched from : Open Dental Software

Reason to switch : Wanted seamless integration of billing and communications; CareStack delivered.

4.5/5

“Unified Operations for Multi-Office Practices”

As part of a growing DSO, I left older systems behind. Now with CareStack, I can monitor all sites from a single dashboard, schedule across clinics, and scale more efficiently.

Pros : Centralized operations, multi-location visibility.

Cons : Complex to configure dashboards across locations at first.

Reason to switch : Needed unified control and modern cloud scalability. CareStack fit the bill.

4.3/5

“Superb Onboarding and Learning Tools”

I switched from a legacy system because CareStack’s onboarding is supportive. Their learning academy got my staff up to speed, though ortho-specific workflows need a bit more refinement.

Pros : Onboarding, training, and support are consistently top-tier.

Cons : For very detailed roles (like orthodontics), some features could be more tailored.

Switched from : Open Dental Software

Reason to switch : Wanted better training and transition—not just software. CareStack delivered.

4.2/5

“Customize Everything—but Undoing Edits Can Be Painful”

I moved from Dentrix Ascend for better customization. CareStack lets me tailor nearly every workflow. However, editing mistakes still takes manual fixes.

Pros : The platform is highly customizable—from clinical notes to dashboards.

Cons : If you make the wrong entry, undo isn’t straightforward; you often need to delete and reenter.

Switched from : Dentrix

Reason to switch : Dentrix felt rigid, while CareStack offered flexibility—despite small hiccups in editing.

4.2/5

“All-in-One Cloud PMS Simplified My Multi-Clinic Day”

I switched from Dentrix because CareStack’s all-in pricing and cloud architecture made managing multiple clinics a breeze. Now I can access everything from anywhere and don’t need separate tools for charting or texting.

Pros : CareStack brings together scheduling, billing, charting, messaging, and analytics in one intuitive cloud tool.

Cons : The learning curve can be steep at first.

Switched from : Dentrix

Reason to switch : Dentrix required multiple add-ons and lacked a modern interface, whereas CareStack offered a single, efficient platform.

4.2/5

“Support That Feels Like Part of My Team”

We transitioned from Eaglesoft, and the onboarding support was invaluable. Support is awesome, always there when I hit a snag. Only insurance entries sometimes get awkward.

Pros : Customer support is responsive and genuinely helpful.

Cons : Insurance module still feels a bit clunky.

Switched from : Eaglesoft

Reason to switch : Needed better support and today's interface; CareStack delivered on both.

4.2/5

“Reports That Help Us Optimize KPI’s”

I left Eaglesoft to get better reporting tools. CareStack’s dashboards let me track KPIs like days in A/R and collections—easily and accurately.

Pros : The analytics dashboard is clean and powerful.

Cons : Dashboard layout takes some getting used to.

Switched from : Eaglesoft

Reason to switch : Wanted real-time analytics and clean UX, which CareStack excels at.

4.1/5

“Cloud Perks and Updated Features”

I moved from SoftDent to CareStack for its cloud nature. Makes accessing and updating records super quick. Though yes, internet outages do interrupt access.

Pros : Always up to date, accessible anywhere.

Cons : No internet = no system access, unless you use a hotspot.

Switched from : SoftDent

Reason to switch : Needed cloud access and modern updates instead of outdated desktop software.

4.1/5

“Rapid Collections Growth Post-Implementation”

We switched to CareStack and saw our A/R days drop by over 30%. Net collections improved dramatically, and the ROI hit fast.

Pros : Days in A/R dropped, collections increased quickly.

Cons : None, I’ve only seen positive gains.

Switched from : Legacy PMS

Reason to switch : Needed better RCM; CareStack helped us collect more with less headache.