Shipway Reviews & Ratings

4.7/5

“600+ Carriers? But Rural Reach Lags”

Shipway lists 600+ courier options with smart routing, which is awesome. But a few orders to Tier-4 towns couldn’t be delivered because no local partner was onboarded. That was a letdown.

Pros : Covers many couriers, AI-driven selection

Cons : Limited reach in remote areas

Switched from : Asti Fleet Management

Reason to switch : Wanted broader courier selection and AI-based routing.

4.5/5

“Overcharge & Ticket Woes”

I needed branded tracking and label printing—that works well. But support tickets get auto-closed without resolution, and the wallet deducts for RTOs with no proof. It feels scammy and makes me second-guess usage.

Pros : Useful tracking & label workflows

Cons : Tickets unresolved, wallet deductions without clarity

Switched from : WebInfo Courier

Reason to switch : Wanted brand experience, but overcharges and support issues are a red flag.

4.5/5

“Returns Portal Is Sweet—Until It Breaks”

Our branded return portal cut logistics queries by half. Customers love the seamless process. Unfortunately, once the portal shut down mid-refund and nothing moved until we manually fixed it.

Pros : Creates branded returns workflows easily

Cons : Portal sometimes glitches or fails

Switched from : Daily Courier

Reason to switch : Needed self-service returns to reduce support overhead.

4.5/5

“International Shipments Still a Hassle”

We expanded overseas, but international orders via Shipway had frequent delays and lost packets. It’s still not as reliable as domestic shipments.

Pros : Good domestic pipeline

Cons : Global shipments often delayed or lost

Switched from : Courier Mitra

Reason to switch : Needed international capabilities at scale—domestic done well, global still needs improvement.

4.3/5

“Setup Was Quick & Simple”

Switching from a manual Excel-based setup, I had Shipway live within a day—it pulled orders, generated labels, and tracking started flowing. But after seeing the monthly bill, I paused—pricing needs a volume-friendly tier.

Pros : Fast onboarding & order sync with Shopify

Cons : Pricing still feels high for smaller stores

Switched from : Zedex

Reason to switch : Wanted automation and efficiency, even with higher cost.

4.3/5

“NDR & COD Confirmations Saved My Day”

I moved from manual SMS triggers to Shipway’s NDR automation and COD alerts—they reduce failed deliveries drastically. But occasionally, courier partners report wrong weights and I end up paying extra without proof.

Pros : COD confirmations and NDR handling work great

Cons : Some courier weight overcharges

Switched from : Shipstation

Reason to switch : Wanted automated, reliable post-purchase workflows.

4.3/5

“They suggested several good matches ”

Pros : My search for a solution that would fit my particular company and use case scenario was significantly enhanced by the targeted information that I obtained from Steve at Techjockey. His recommendations allowed me to reduce the scope of my search, reducing the time to decision and I'm very happy with the results so far. I would highly recommend using Techjockey to anyone just beginning a solution search.

Cons : N/A

4.2/5

“Streamlined Tracking & Shipping Labels!”

I switched from Shiprocket because Shipway lets me create custom-branded tracking pages and prints shipping labels directly—no hopping between tools anymore. It’s slick and automation works well. My only gripe? It costs more than basic aggregators, but the brand polish is worth it.

Pros : Branded tracking pages, label generation, NDR automation

Cons : A bit pricey compared to aggregators

Switched from : Shipkaro

Reason to switch : Wanted more brand control and a unified logistics workflow.

4.2/5

“Solid Analytics & Review Collection”

Shipway automatically asks customers for feedback, and I've seen a decent number of product reviews come in. It’s great! But I'd love more insight into why some deliveries fail or get delayed, to prevent repeats.

Pros : Feedback widgets and NPS tracking are helpful

Cons : More detailed exception metrics would be great

Switched from : cTrunk

Reason to switch : Wanted automated reviews and customer insights.

4.2/5

“Real-Time Tracking Impresses Customers”

Customers love seeing their package in transit via a live map. But it sometimes shows generic timelines like “3–7 business days” instead of accurate ETAs, which causes confusion.

Pros : Live shipment tracking boosts satisfaction

Cons : Doesn’t always show precise estimated delivery

Switched from : WebInfo Courier

Reason to switch : Wanted trackable, transparent delivery experience.