What is AMC Software?

AMC (Annual Maintenance Contracts) Software helps businesses in managing all activities related to the maintenance of annual contracts of their products and services. It helps field service agents to manage all the contracts with their customers, renew contracts, handle complaints, manage service calls, schedule product maintenance, and more.

Annual maintenance contract (AMC) software includes key functionalities such as service request management, maintenance and repair service schedule, warranty management, contracts management, visit log management, complaints management, etc. With these functionalities, they can manage customer data, maintain all complaints, schedule employees to handle customers' complaints and more.

AMC service management software is used by all businesses who deliver maintenance and repair services and provide warranties for their products.

What are the Major Features of AMC Software?

Some of the major features of AMC management software include:

• Service Request: Easily maintain service requests for all your products. Generate service request numbers by auto-populating the data in the portal.
• AMC (Annual Maintenance Contract) Schedule: Once you start the annual maintenance contract with your customer, the solution will automatically schedule the periodic maintenance service with customers. You can also see the number of services scheduled for any customer and set reminders.
• PMS (Preventive Maintenance Schedule) Visit: This feature enables you to organize and prioritize all the repair and maintenance tasks and perform preventive maintenance on time to ensure all the products are in optimal working condition.
• Alerts and Reminders: The AMC service management software will send you alerts and notifications for contract expiry, service complaints, service visits, scheduled services, etc. You can also send reminders to customers for contract renewals.
• Visit Log: Enable employees to update info for the service visits, type of service provided, issues detected, service duration, customer remarks, etc.
• Product Details: Maintain the record of all details related to your products or equipment on one platform. This may include product serial numbers, customers using the product, renewal details, etc.
• Warranty Management: Easily manage warranty for all products, complaints that come under warranty, and preventive maintenance schedule.
• Contracts Management: You can maintain a record of all the details of a contract including the number of times the service has been provided, contract expiry and renewal details, etc.
• Intuitive Interface: The solution comes with a user-friendly interface that helps users to search and go through different modules easily.

Benefits of AMC Software

• Easy Customer Details Management: With a separate portal dedicated to customers, service providers can store every detail related to product purchase, warranty, servicing history, etc.
• Generate Business Reports: Generate different types of reports for pending services data, maintenance services completed, contract expiry and renewals, etc.
• Manage Service Calls: Easily manage service calls for the products that are on warranty and require regular maintenance services.
• Schedule Staff for Different Tasks: You can align your staff for handling different types of complaints, offering maintenance and repair services, handling specific groups of customers, and more.
• Create a Separate Customer’s Portal: Maintain a separate portal for every customer to record their service, payment history and feedback. The software further sends reminders for contracts renewals, expiry date, and more.
• Easily Manage All Complains: AMC maintenance and reporting software helps in generating complaint ticket and tracking the status till the complaints are resolved. Also, you can maintain a record of personnel handling a specific complaint.
• Maintain a Record of Service History: Keep track of all the services rendered in the past through this solution. This may help to study problem areas with products, product areas that need improvement, and regular issues faced by customers.

How to Choose the Best Annual maintenance contract software for Your Business

• Cost: Choose Annual maintenance contract (AMC) software that comes within your planned budget.
• Features: The solution should come with all the features that could help you in managing products contracts and related tasks efficiently.
• Scalability: The scalability feature of the AMC solution would help in meeting
• Integration: The integration with the CRM solution would help you to strengthen your customer relationship.
• User-Friendly Interface: Choose an AMC management software with a user-friendly interface to easily navigate through its modules and sections.
• Complaints Tracker: Tracker will help you in maintaining the record of all complaints received, number of resolved complaints, and number of pending complaints, etc.