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SysAid VS HCL SX

Let’s have a side-by-side comparison of SysAid vs HCL SX to find out which one is better. This software comparison between SysAid and HCL SX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SysAid or HCL SX fits your business.

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  • img 8 Ratings & 7 Reviews
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Pricing

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Price Plans

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.2

3 Ratings & 0 Reviews

96% Likelihood to Recommend

4.7

8 Ratings & 7 Reviews

91% Likelihood to Recommend

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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HCL SX offers various options to quickly route ticket assignments, notify teams ...Read more - Lou Willis Sep 04, 2024

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Good features at a great value. This has been a gamechanger for our company. - Anmol Aug 30, 2024

Cons

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Currently no cons are available. Please check back later

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None that I can think of. - Lou Willis Sep 04, 2024

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UX could be better. - Anmol Aug 30, 2024

Reviews

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Verified customer reviews

Rating

Supriya Maurya Jan 26, 2025

Rating

Musheb Qureshi Jan 16, 2025

Enhanced collaboration and productivity in a single platform

Lou Willis Sep 04, 2024

HCL SX is a great service management tool!

Anmol Aug 30, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Self-Service Automation
  • checked Ticket Automation
  • checked Asset Management
  • checked Remote Control
  • checked Reporting
  • checked Codeless Configuration
  • checked Workflow Automation
  • checked Change Management
  • checked Incident Management
  • checked Self Service Portal
  • checked Incident Management
  • checked Request Fulfillment
  • checked Change Management
  • checked Knowledge Management
  • checked Asset & Config Management
  • checked Problem Management
  • checked SLA Management
  • checked Reconciliation Engine
  • checked Integration Hub
  • checked Advanced Multi-Tenancy
  • checked AI-Driven Intelligence
  • checked Orchestration
  • checked Task Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshservice

Freshservice


ServiceNow

ServiceNow


BMC Helix ITSM

BMC Helix ITSM


Jira Service Management

Jira Service Management


See all SysAid alternatives img
Freshservice

Freshservice


ServiceNow

ServiceNow


BMC Helix ITSM

BMC Helix ITSM


Jira Service Management

Jira Service Management


See all HCL SX alternatives img

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Similar Comparison

SysAid vs HCL SX Comparison FAQs

Software questions,
answered

While SysAid offers customized features, HCL SX has diverse modules. Select between SysAid or HCL SX as per your business needs.

Both these products offer similar features but with a different approach. While SysAid emphasizes on user experiences, HCL SX focuses on functionalities.

It all depends on the functionalities that you prefer. While SysAid offers add-ons along with essential features, HCL SX emphasizes on customization.

No, the difference between SysAid and HCL SX lies in terms of features and functionalities. While SysAid can be customized as per the user’s needs, HCL SX addresses the diverse audience.

It depends upon your business requirement. Both SysAid and HCL SX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SysAid is customizable, SysAid offers comprehensive modules.

A Quick Comparison Between SysAid vs HCL SX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of SysAid vs HCL SX In terms of Features
  • Comparison Between SysAid and HCL SX In terms of Deployment Type
  • SysAid or HCL SX: Which Is Ideal for Your Industry
  • Which Is Better? - SysAid or HCL SX

Comparison of SysAid vs HCL SX In terms of Features

SysAid includes features like Self Service Portal, Ticketing, Asset Management and Remote Control. HCL SX is known for functionalities like Self Service Portal, Incident Management, Property Request and Change Management. When you compare SysAid vs HCL SX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SysAid and HCL SX In terms of Deployment Type

While SysAid supports Web Based deployment; HCL SX is suitable for Web Based and On Premises deployment. While selecting between SysAid and HCL SX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SysAid or HCL SX: Which Is Ideal for Your Industry

SysAid is ideal for industries like All Industries. For All Industries, HCL SX is a better choice. If you are confused between SysAid or HCL SX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SysAid or HCL SX

SysAid and HCL SX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SysAid and HCL SX during demo to decide which one is best for your business.

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