Small Business
Designed for startups and growing businesses
Brand: Bigship
Bigship is an eCommerce dropshipping software that streamlines product sourcing, order fulfillment, and inventory management for online sellers.
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Brand: Bigship
Founded Year: 2020
Bigship is India’s first business hub which offers you solutions for all your eCommerce business needs, i.e. Digital marketing, Call Centre and automated Shipping.
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.4
Out of 5
Overall Rating
Based on
12 Verified Reviews
Rating Breakdown
89% Recommend this Product
Add ReviewCustomers generally appreciate BigShip's competitive pricing, particularly beneficial for small to medium-sized businesses, and the efficiency of features like bulk uploading and a user-friendly dashboard. However, there are significant concerns regarding customer support, with many users reporting unresponsive account managers and slow resolution times for issues such as lost parcels and insurance claims. Additionally, complaints about billing discrepancies and complicated refund processes have surfaced, indicating a need for improved service reliability and accountability.
Pros
"BigShip proudly claims over 40,000 customers, 29,000 pincode coverage, with dedicated account managers."
"Impressive tie-up with FedEx, Aramex, DHL, UPS and ship to 190+ countries."
"NDR module and dashboard show COD collection and returns data clearly; analytic reports help me stack up delivery times and courier success."
Cons
"Numerous small business complaints mention their account manager never responds or never visits after onboarding."
"When a cross-border AWB errored out, support dropped me and refused refunds or pickup corrections."
"In practice, claiming that insurance is near impossible—lots of pushback and excuses from their team."
Feb 19, 2025
Techjockey Verified
“Startups Love Their Pricing, But Service Quality Is Risky”
I switched from paying ?28 per 500?g on Shipyaari to BigShip’s ?7.5/kg rates. It looked great for our small startup budget. However, after using it, I witnessed claims of lost parcels, no pickup or delivery for days, and people calling the service fraudulent.
Pros
BigShip promotes rates from ?7.5/kg, ideal for small sellers scaling from social commerce.
Cons
But reviews call it “complete fraud,” complaining about non-delivery, lost parcels, double deductions and no customer care.
Reason to switch
Needed hypercheap shipping and coverage for smallvolume sellers.
Apr 24, 2025
Techjockey Verified
“Bulk Upload Is a Time-Saver Until Something Fails”
I switched from manual entry to BigShip’s bulk uploader—mass uploads, labels printed in minutes. It’s slick—until one order breaks the batch. Then it stalls and support takes ages to unblock.
Pros
Bulk order upload and label creation works smoothly and saves time.
Cons
But if one AWB fails due to pincode or weight error, nothing ships—support takes long to fix, causing entire batches to hang.
Reason to switch
Wanted speed and automation for large shipments.
Aug 3, 2025
Techjockey Verified
“Impressive Reach for MSMEs, But Support Leaves a Lot to Be Desired”
I left doing manual logistics as a small seller to onboard BigShip because they claim tech-first experience and local account managers coming to your workplace. In reality, my manager disappeared after signup and calls went unanswered.
Pros
BigShip proudly claims over 40,000 customers, 29,000 pincode coverage, with dedicated account managers.
Cons
Numerous small business complaints mention their account manager never responds or never visits after onboarding.
Reason to switch
Wanted support-led onboarding and active touchpoints for MSMEs.
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Bigship pricing information can be obtained upon request at techjockey.com.
Yes, Bigship provides an android mobile app for easy shipment tracking and management on the go.
Bigship is compatible with major operating systems including Windows, macOS, Android, and Linux.
Yes, Bigship offers a free trial to help users explore its features before purchasing.
BigShip is a courier aggregator platform that connects users with multiple courier partners, automates shipping workflows, and provides AI-based courier recommendations for efficient logistics management.
E-commerce sellers, dropshippers, and logistics businesses benefit most from Bigship.
Yes, a free demo is available upon request to showcase Bigship’s capabilities.
No, Bigship is a paid software.
Yes, Bigship supports shipping to over 190 countries worldwide.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.