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Canny

Brand: Canny

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Canny helps businesses collect, organize, prioritize, and track customer suggestions and feature requests in one platform.

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Starting at $24

Canny Software Overview

What is Canny?

Canny is a customer feedback management software that helps businesses collect, organize, and track customer suggestions, feature requests, and product feedback in one platform. It allows customers to submit ideas and vote on features they want most.

This helps companies understand user needs and prioritize product improvements more effectively. Canny provides feedback boards, roadmaps, changelogs, and voting systems for better communication between businesses and customers.

Teams can manage feedback from emails, support chats, and other tools in one place. The software also helps businesses share product updates and feature releases with users. Canny integrates with tools like Slack, Intercom, Jira, and GitHub to improve workflow management.

It is commonly used by product managers, SaaS companies, startups, and development teams. The platform helps businesses make data-driven product decisions based on real customer input.

Why Choose Canny Software?

  • Centralized Feedback Management: Collects all customer feedback in one place.
  • Feature Request Tracking: Helps manage and organize feature suggestions easily.
  • Customer Voting System: Allows users to vote on requested features.
  • Product Prioritization: Helps teams focus on the most important improvements.
  • User-Friendly Interface: Simple and easy for teams and customers to use.
  • Public Feedback Boards: Creates transparent communication with users.
  • Roadmap Sharing: Lets businesses share future product plans with customers.
  • Changelog Management: Announces product updates and releases clearly.
  • Improved Customer Engagement: Makes users feel heard and valued.
  • Better Product Decisions: Supports data-driven development planning.
  • Slack Integration: Connects feedback directly with team communication tools.
  • Jira Integration: Syncs feature requests with development workflows.
  • GitHub Integration: Helps developers track product improvements easily.
  • Intercom Integration: Collects feedback from customer conversations.

Benefits of Canny Software

  • Organized Feedback Collection: Prevents scattered customer suggestions.
  • Team Collaboration Tools: Helps product and development teams work together.
  • Customer Communication: Keeps users informed about product progress.
  • Duplicate Feedback Detection: Avoids repeated feature requests.
  • Scalable Platform: Suitable for startups and growing businesses.
  • Workflow Efficiency: Simplifies feedback management processes.
  • Community Building: Encourages customer participation in product development.
  • Cloud-Based Access: Access feedback and updates from anywhere.
  • Improved Transparency: Shows customers what the company is working on.
  • Real-Time Updates: Share product changes and announcements instantly.
  • Product Management Support: Assists product managers with planning and tracking.
  • Reduced Manual Sorting: Organizes feedback automatically and efficiently.

Canny Pricing

Canny price starts at USD 24 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Canny Company Details

Founded Year:  2015

Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.

Director/Founders Andrew Rasmussen, Sarah Hum
Company Size 1-100 Employees

Canny Pricing & Plans

Core
Starting at $24
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Tracked users-100+

  • Managers-5

  • Contributors-Unlimited

  • Posts-Unlimited

  • Changelog

  • Private boards

  • Custom domains

Pro
Starting at $99
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Tracked users-100+

  • Managers-10

  • Contributors-Unlimited

  • Posts-Unlimited

  • Changelog

  • Private boards

  • Custom domains

Canny Features

  • icon_check Feedback Collection Board
    Centralizes user feedback in a structured board where customers and teams can add and view feedback posts.
  • icon_check Feature Voting
    Allows users to vote on feedback posts so teams can identify the most requested features based on vote count.
  • icon_check Feedback Organization
    Organizes posts using tags, categories, and custom fields to filter and group related feedback logically.
  • icon_check Pinned Comments
    Keeps important feedback responses or follow-ups visible at the top of discussion threads.
  • icon_check Board Privacy Controls
    Configures access levels on feedback boards to limit visibility of posts to selected users.
  • icon_check User Segmentation
    Filters feedback by defined user segments to analyze which groups prioritize specific requests.
  • icon_check Comment Formatting
    Supports Markdown formatting in posts and comments to structure text and improve readability.
  • icon_check Feedback Analysis
    Helps product teams interpret feedback patterns and identify which requests most influence decisions.
  • icon_check Feature Prioritization
    Scores or ranks requested features so teams can focus development on the most valuable items.
  • icon_check Product Roadmaps
    Builds visual roadmaps showing planned work and priorities aligned with collected feedback.
  • icon_check Estimated Delivery Dates
    Assigns estimated delivery dates to roadmap items to help set expectations for customers.
  • icon_check Embed Feedback Widget
    Embeds feedback collection interfaces directly into websites or apps for easy user input.
  • icon_check Duplicate Detection
    Identifies and groups similar feedback to prevent redundant posts and preserve clarity.
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Canny Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Startups Medium Business Enterprises SMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated
Compliance Regulation
SOC 2

Canny Review

Techjockey Trusted Reviews from Verified Users

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How much does Canny Software cost?

Canny price starts at USD 24 on techjockey.com.

Is there a mobile app available for Canny Software?

No, Canny does not provide mobile apps for both Android and iOS devices.

Which operating systems are compatible with Canny Software?

Canny is compatible with Windows, macOS, Ubuntu and Linux.

Does Canny Software offer a free trial?

Yes, Canny offers a free trial.

How does Canny Software function?

Canny functions by collecting customer feedback, feature requests, and votes in one platform to help businesses prioritize product improvements and communicate updates.

Who uses Canny Software?

Canny Software is used by product managers, SaaS companies, startups, development teams, and businesses managing customer feedback and product roadmaps.

Is a free demo available for Canny Software?

Yes, Canny Software offers demos and product walkthroughs for businesses interested in its features.

Is Canny Software available for free?

Yes, Canny Software offers a free plan with limited features, along with paid plans for advanced functionality.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.