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Capacity

Brand : Capacity

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Capacity Features

  • icon_check AI-Powered Helpdesk Automates customer and employee support with AI, reducing ticket volume and improving response time.
  • icon_check Knowledge Base Centralized, searchable system that stores org-wide knowledge and delivers instant, accurate answers.
  • icon_check Workflow Automation Automates multi-step tasks and approvals without code, boosting efficiency across departments.
  • icon_check Agent Assist AI Offers real-time suggestions, scripts, and answers to help support agents respond faster and better.
  • icon_check Multi Channel Support Handles chats, emails, SMS, voice, and in-app support from a single platform to streamline service.
  • icon_check Security & Compliance Offers AES‑256 encryption, SOC 2, HIPAA, GDPR, and CCPA compliance with RBAC and SSO support.
  • icon_check Insights & Analytics Provides dashboards and reporting to track usage, deflection rates, and content performance.
  • icon_check Email Automation Automates replies and routing of inbound emails based on intent, content, and urgency.
  • icon_check No-Code Bot Builder Allows teams to build and update bots visually—no coding skills required for setup or scaling.

Capacity Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English
  • AI Integrated

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Capacity Company Details

Brand Name Capacity
Information Capacity is an AI-powered helpdesk that automates support for customers and employees.
Founded Year 2017
Director/Founders Chris Sims, David Karandish
Company Size 101-500 Employees

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