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Cresta

Brand : Cresta

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Cresta Features

  • icon_check Omnichannel Routing Supports voice, chat, and email channels with shared context for smoother customer handoffs and resolution.
  • icon_check Agent Assist AI Guides live agents in real time with next-best actions, prompts, and recommended responses per conversation.
  • icon_check Knowledge Assist Retrieves precise source-backed answers during live conversations without manual searching by agents.
  • icon_check Behavioral Guidance Delivers contextual hints and workflow reminders based on proven top-performer behaviors in calls.
  • icon_check Real Time Translation Enables multilingual support by translating conversations live across customer service channels.
  • icon_check Conversation Analytics Analyzes customer interactions to uncover trends, issues, and drivers of business outcomes.
  • icon_check Quality Management Auto-scores interactions for compliance and agent performance across the full conversation set.
  • icon_check Coaching Recommendations Suggests targeted coaching actions using behavior analysis and conversation evidence.
  • icon_check Workflow Automation Executes connected tasks across systems to resolve requests and streamline service operations.
  • icon_check Telephony Integration Integrates telephony systems to support voice AI, guidance, and analytics in one layer.
  • icon_check Performance Dashboards Provides dashboards for monitoring agent metrics, outcomes, and operational performance trends.
  • icon_check Security Guardrails Applies PII redaction, risk controls, and monitoring for safe enterprise AI operations.

Cresta Specifications

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  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, Enterprises
  • Email
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated
  • HIPAA, CCPA, CPRA

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Cresta Company Details

Brand Name Cresta
Information Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel.
Founded Year 2017
Director/Founders Andre Esteva, Sebastian Thrun, Shan Huang, S. Zayd Enam, Tim Shi
Company Size 101-500 Employees

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