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Netomi

Brand: Netomi

  • 4.2

  • 5 Ratings & 1 Review

Netomi is customer experience software using Agentic AI to automate support, optimize workflows, and enhance satisfaction.

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  • Description

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Netomi Software Overview

What is Netomi?

Netomi is a customer experience software designed using agentic AI tools that automates support interactions and customer service workflows. It functions by interpreting customer requests, connecting with enterprise systems, and delivering accurate resolutions instantly.

The platform comes with a no-code interface, where the business teams can configure workflows, give prompt responses, monitor performance, and maintain brand consistency without requiring technical expertise across multiple communication channels.

Netomi features include omnichannel compatibility across chat, email, voice, and messaging, runtime reasoning for dynamic responses, and autonomous agents capable of completing transactions. It provides secure integrations with CRMs and help desks, compliance guardrails, and a sanctioned generative AI layer for safe communication.

Why Choose Netomi?

  • Customer service automation: Automates repetitive support tasks, instantly resolving inquiries, reducing agent workload, and improving overall customer satisfaction.
  • No-code studio: Helps the business teams to design workflows, configure responses, and deploy AI agents quickly without the need for technical expertise.
  • Context management: Maintains conversation history, interprets intent, and ensures accurate responses by using contextual awareness for smooth customer interactions.
  • Omnichannel: Provides consistent support across chat, email, voice, and messaging to the customers so that they receive unified experiences on various communication channels.
  • Compliance guardrails: Helps to follow brand policies, regulatory standards, and security protocols, guaranteeing safe, accurate, and trustworthy customer communication.

Benefits of Netomi

  • Better customer service: Improves response speed and accuracy, ensuring customers receive timely, consistent, and satisfying support experiences.
  • Reduced workload: Automates repetitive tasks, freeing human agents to focus on complex issues and reducing time to complete tasks.
  • Analytics: Provides actionable insights from customer interactions and data analysis, helping businesses optimize strategies and improve overall service.
  • Security: It protects sensitive customer information with compliance standards, encryption, and protocols, ensuring trustworthy, protected communication.
  • 24/7 availability: Provides continuous assistance and support to customers across channels, anytime, anywhere, without interruptions.

Netomi Pricing

Netomi details are available on request at techjockey.com.

Netomi may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

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Netomi Company Details

Founded Year:  2015

Netomi provides multimodal and omnichannel Sanctioned Generative AI for enterprises.

Director/Founders Puneet Mehta
Company Size 1-100 Employees

Netomi Pricing & Plans

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Netomi Features

  • icon_check Multi Channel Support
    Operates across email, chat, messaging, social media, and voice platforms.
  • icon_check Natural Language Understanding
    Understands customer intent across languages using advanced NLP models.
  • icon_check Multilingual Support
    Offers multilingual customer support through AI agents in over 100 languages.
  • icon_check CRM Integration
    Integrates with platforms like Zendesk, Salesforce, Freshdesk, and more.
  • icon_check Customer Engagement
    Detects issues before they arise and proactively reaches out to customers.
  • icon_check Conversation Analytics
    Tracks trends, sentiment, and intent to deliver insights and improve CX.
  • icon_check Security & Compliance
    Supports SOC 2, GDPR, HIPAA, ISO 27001, and other enterprise-grade standards.
  • icon_check Audit & Version Control
    Offers full visibility and audit trail of every AI interaction and update.
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Netomi Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

Netomi Review

4.2

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.1
  • Value for Money 4.7
  • Ease of Use 4
  • Customer Support 4.1

82% Recommend this Product

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Netomi Video Review

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4.3

“Netomi AI Customer Service Review - The Best Support Tool”

Review by: Jim Carter III

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How much does Netomi cost?

Netomi pricing is available upon placing a request at techjockey.com.

Who uses Netomi?

Netomi is used by businesses, universities, nonprofits, and enterprises for automating customer service, optimizing workflows, and enhancing customer satisfaction.

How does Netomi work?

Netomi works by deploying Agentic AI agents that interpret customer requests, connect with enterprise systems, and deliver accurate, policy-aligned resolutions.

Which operating systems are compatible with Netomi Software?

Netomi runs smoothly on OS like Windows, macOS, Linux, Android, and iOS.

Is a free demo available for Netomi software?

Yes, a free demo is available for Netomi software.

Does Netomi support omnichannel communication?

Yes, Netomi supports chat, email, voice, and messaging channels, so that the customers receive consistent experiences across all communication platforms.

Can Netomi integrate with enterprise tools?

Netomi integrates smoothly with CRMs, help desks, and collaboration platforms, for improving further working capabilities for customer support teams.

How secure is Netomi?

Netomi ensures data protection with compliance guardrails, encrypted connections, and secure hosting, safeguarding sensitive customer information during interactions.

What features are included in Netomi?

Netomi includes autonomous AI agents, runtime reasoning, no-code workflow design, multilingual support, and continuous optimization for enterprise-level customer service.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.