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Five9

Brand: Five9

  • 4.1

  • 7 Ratings & 1 Review

Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security. Five9 Contact Center allows contact cent...

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Starting at $175

Five9 Software Overview

What is Five9 Contact Center software?

Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security.

Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement.

Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices.

What are the different modules offered by Five9 Contact Center Solutions?

Here are some key modules offered by Five9 Contact Center software:

  1. Telephone consumer protection act compliance
  2. Inbound calling activity support
  3. Outbound calling activity support
  4. Predictive dialer
  5. Workforce optimization
  6. Performance dashboard
  7. Quality management
  8. Gamified approach for customer handling

How does Five9 Contact Center software help in boosting an agent’s productivity?

Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists

and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily.

The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software.

Why should call centers use Five9 Contact Center Software?

Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time.

In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents.

What is the Five9 Contact Center software pricing?

The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries.

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Five9 Pricing & Plans

Premium (Digital + Voice)
Starting at $235

    • Licenses

      Licenses
      Licenses

    • Monthly

      Monthly
      Monthly

Key Features

  • Chat

  • Voice

  • Email

Digital (Digital-only)
Starting at $175

    • Licenses

      Licenses
      Licenses

    • Monthly

      Monthly
      Monthly

Key Features

  • Chat

  • Voice

  • SMS/MMS

Core (Voice-only)
Starting at $175

    • Licenses

      Licenses
      Licenses

    • Monthly

      Monthly
      Monthly

Key Features

  • Voice

Five9 Features

  • icon_check Inbound Call Center
    The software offers top-notch customer service through ACD intelligent routing, speech recognition enabled interactive voice
  • icon_check Outbound Call Center
    For outbound calls, the software accelerates sales through improved contact ratios, boosted lead conversions with more live
  • icon_check Blended
    This call center removes the technological gap between inbound call distribution and outbound dialing, merging them as a single
  • icon_check Omnichannel
    Five9 Contact Center software facilitates agents to efficiently navigate between different applications, platforms, devices, etc.
  • icon_check Workforce Optimization
    The call center software allows business owners to run their operations with highly advanced workforce automation tools and
  • icon_check Reporting
    The software generates detailed reports across 100 different attributes to measure the performance of different agents and your
  • icon_check Integration
    Organizations can integrate Five9 Contact Center software with their ERPs, CRMs, and various other solutions.
  • icon_check Custom Pricing Model
    The software has a customized pricing model which helps organizations pay only for features they are using.
Five9 Demo Video play icon

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Five9 Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises
Customer Support
Phone Email Forums
Language
English
Training Resources
Videos
Compliance Regulation
SOC 2

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Five9 Review

4.1

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.2
  • Value for Money 4
  • Ease of Use 4.3
  • Customer Support 4

90% Recommend this Product

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4.3

“Five9 | Honest Review”

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Articles for Five9

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What Is a Cloud Contact Center: Benefits & How It Works

What Is a Cloud Contact Center: Benefits & How It Works

Where does Five9 Contact Center save all the information?

This call center software uses a hybrid data storage facility which uses both cloud and on-premise deployment.

Can I setup progressive dialer in Five9 Contact Center?

Yes, Five9 Contact Center allows call centers to utilize progressive dialer.

Will I have to purchase outbound and inbound license separately for Five9 Contact Center?

No, Five9 Contact Center facilitates the working of both inbound and outbound systems with a single license.

Is there an installment charge for Five9 Contact Center?

No, Five9 Contact Center does not have any extra setup charges.

How to get the demo for Five9 Contact Center solutions?

Please request a call at Techjockey and provide your contact details so that our sales personnel can reach out to you with the demo for Five9 Contact Center.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.