Five9 Contact Center-Discounts, Pricing, Ratings and Reviews in 2019

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Five9 Contact Center
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                                    Specification
                                                                            Features                                                            Pricing
                                                                       Videos
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About Five9 Contact Center

Five9 Cloud Contact Center software eliminates the hassle and expense of traditional on-premise contact center software. Because Five9 is in the cloud, agents can log into Five9 from anywhere — they just need a computer, a headset, and a high-speed Internet connection. Communicate with your customers through the channel they prefer, whether it’s phone, web, chat, email, video, or social media, Five9 has you covered.

Specification

Deployment

web-based

Operating system

Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

All Industries

About Five9

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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Client References

Booker

Next Rep

Netsuit

RJR

USCB

Features

Inbound Call Center

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).

Outbound Call Center

Accelerate sales, improve contact ratios, and boost conversions with more live conversations by leveraging Five9’s selection of automatic dialing modes.

Blended

Five9 eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.

Omnichannel

Five9 Omnichannel enables agents to move seamlessly between social media, mobile care, web, video, live chat, email, and voice calls — giving your customers a better experience.

Workforce Optimization

Run your contact center with the help of advanced workforce automation tools and both real-time and historic actionable insights based on contact center best practices.

Reporting

Get the complete picture of your contact center with the help of more than 100 standard reports, including both real-time and historical reporting options.

Integration

Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.

Custom Pricing Model

Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.

Plans and Pricing

Web-based

Outbound

PRICE ON REQUEST

Quality Monitoring
CTI
ACD
Dialers
Historical & Standard Reporting
Agent; Supervisor; & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Choose

Inbound

PRICE ON REQUEST

Quality Monitoring
CTI
ACD
IVR
Historical & Standard Reporting
Agent; Supervisor; & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Choose

Blended

PRICE ON REQUEST

Quality Monitoring
CTI
ACD
IVR
Dialers
Historical & Standard Reporting
Agent; Supervisor; & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Choose

Videos

Learn about the cloud's compelling strengths, and how the Five9 suite of cloud contact center solutions takes advantage of them to lower costs while improving agent productivity, customer satisfaction, and business agility.