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Five9 Contact Center

Sold by : Five9

PRICE ON REQUEST

(4.9) (1 Five9 Contact Center Reviews)

62%

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About Five9 Contact Center

Five9 Cloud Contact Center software eliminates the hassle and expense of traditional on-premise contact center software. Because Five9 is in the cloud, agents can log into Five9 from anywhere — they just need a computer, a headset, and a high-speed Internet connection. Communicate with your customers through the channel they prefer, whether it’s phone, web, chat, email, video, or social media, Five9 has you covered.

Sold By : Five9

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Five9 Contact Center Features

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).
Accelerate sales, improve contact ratios, and boost conversions with more live conversations by leveraging Five9’s selection of automatic dialing modes.
Five9 eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.
Five9 Omnichannel enables agents to move seamlessly between social media, mobile care, web, video, live chat, email, and voice calls — giving your customers a better experience.
Run your contact center with the help of advanced workforce automation tools and both real-time and historic actionable insights based on contact center best practices.
Get the complete picture of your contact center with the help of more than 100 standard reports, including both real-time and historical reporting options.
Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.
Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.

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Five9 Contact Center Specifications

Five9 Contact Center Reviews

62% Highly Recommended

OVERALL 4.9 star-icon

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

MANDABAI ATHARE

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great information provider

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Sep 27 2017

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Reviews (1 reviews)

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