Step :1 If none of the PCs are connected to internet including the K7 Enterprise Console installed PC, you can download the offline updater from any other PC connected to internet and run the same on all the PCs to update the End Points. Step :2 The URL to download the offline updater file is given below. http://www.k7computing.com/en/tools/K7OfflineUpdater.exe

Step :1 Check whether you are able to access the Downloads folder under “C:\Program Files\K7 Computing\K7TSecurity\Updates\Downloads” Step :2 If you are able to access the Downloads folder, start the PC in safe mode. Step :3 Delete all the files and folders inside the Downloads folder (Important: Please don’t delete the Downloads Folder). Step :4 Once you delete all the files and folders inside the Downloads folder, restart the PC in normal mode and try updating the product. Step :5 If you are not able to open the Downloads folder, Please try following the below Click Start->Run->Command Type cd\ and hit the Enter Type chkdsk /f and hit Enter

Step :1 To update an End Point from the Management Console, click on Manage Clients then right click on particular PC and select Update Client. Step :2 Also you can run a task to update all the End Points in a particular group or all the groups. Step :3 Click on Manage Clients -> Click on Tasks -> Select Update from the list of Tasks -> Type a name for the Task -> Select the Group from the List -> Start the Task which will take updates for the selected Group(s)

Step 1: This will happen if the policy has been configured to block all the websites except given websites by the administrator. Step 2: Kindly add the below URLs into the allowed list under Policy Override. Step 3: Click on Manage Clients -> Click on Policy Override -> under Internet, Select Allowed websites and add the below Updates.k7computing.com/ S3.amazonaws.com/* Step 4: After allowing the URLs, try running the updates. Step 5: Check for any traces of third party AV, if found uninstall them using the removal tool restart the PC and try updating the Endpoints.

Step 1: Check whether all the components of K7 Endpoint such as Antivirus Protection, Behavioral Protection and Firewall Protection are enabled. Step 2: If any of the component or all the components are disabled, then restart your PC once and try running the updates again. Step 3: If even after restart, all the components are disabled reinstall the K7 Endpoint using fresh client setup and try updating the Endpoint again. Step 4: If even after reinstall, all the components are disabled contact K7 Support for further assistance