Mygate Questions & Answers

• To add the vehicle in MyGate:
  • Open the app, click on the profile icon
  • Scroll down to the my vehicle section and tap to add a vehicle
  • Enter vehicle details, name, vehicle number, and select the vehicle type
  • Click save and submit
• To remove the vehicle from MyGate
  • Open the App, navigate to my profile settings
  • Click on Manage under the household section
  • Find the My Vehicle section and click on the specific vehicle you want to remove
  • Click the Delete button

To upgrade the premium, go to the app’s settings, then on My Plans, see plans, then choose a suitable plan to upgrade your subscription.

MyGate Premium is a subscription based upgrade for residents with gated automation features.

Some key benefits of MyGate Premium are:

• Always approved delivery
• Unlimited preapprovals
• Communities that offer an ADD-free user experience with advanced security and unlimited IVR
• Enhanced convenience

Yes, MyGate Premium applies to multiple flats if they are all registered under the same username and phone number.

The E-intercom features in MyGate is a smart mobile based alternative to traditional wired intercoms.

• Visitor Arrival: When a visitor arrives, security captures details in their app, triggering an instant notification to the resident's mobile phone.
• Approval/Denial: The resident can tap to approve or deny instantly via the app
• No Extra Cost: The system does not require additional hardware and is provided as part of the service
• Enhances Security: All visitor logs are digitized and available for review.

Open the MyGate app and go to the Helpdesk / Complaints section.

Tap Raise Complaint or Create Service Request.

Select the issue category, add details or photos if needed.

Submit it and track the status from the same section.

Open the MyGate app and go to the Visitors / Entries section.

Select Past Visitors or Entry Logs.

Filter by date or visitor type to view details.

You can see entry and exit timestamps for your flat.

MyGate authenticates deliveries using pre-approved entry and OTP verification.

Delivery agents are verified at the gate via the security app before entry.

Residents receive real-time notifications to approve or deny access.

All delivery entries are logged digitally for security and audit trails.

Open the MyGate app and go to the Visitors or Past Entries section.

Select the visitor profile or entry you want to block.

Tap Block Visitor or Mark as Not Allowed.

The visitor will be automatically denied entry for future visits.

Open the MyGate app and go to Amenities.

Select the paid amenity and choose the date and time slot.

Tap Proceed to Pay and select a payment method (UPI/card/net banking).

Complete the payment and confirm the booking in the app.