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Brand : MyLineHub
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Save Extra with 2 Offers
Save upto 18%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Customer Management
Contact Management Store and update customer contact details for seamless communication. Lead Management Tracks and nurtures sales leads, improving conversion rates and customer relationships. Customer Profiles Build detailed page layout of profiles with preferences, history, and behavior insights. Customer Interaction History Access comprehensive records of all customer interactions across channels. Customer Segmentation Group customers based on demographics, behaviors, or purchasing patterns. Customer Lifetime Value (CLV) Calculate and track the long-term value a customer brings to the business. Lead Scoring Assign scores to leads based on interactions to prioritize follow-up actions. Call Management
Call Recording Record calls for quality assurance, training, or compliance purposes. Call Queuing Calls are placed in waiting (queue) and automatically routed to agent based on criteria of call (classification) Call Tracking Track and analyze call data for performance insights and better decision-making. Call Classification Categorize calls based on predefined criteria for better organization and analysis. Call Notes Written record capturing the key points, decisions, and action items discussed during a customer interaction Ticketing and Case Management
Case Escalation Automatically escalate complex cases to higher-level agents or departments. Ticketing System Create, track, and manage customer support tickets for smooth issue resolution. Knowledge Base Provide agents with a searchable knowledge base to resolve cases faster. Case Resolution Tracking Track the progress of customer cases and ensure timely resolution. SLA (Service Level Agreement) Monitoring Monitor adherence to SLAs to ensure timely service delivery. Purchase History Accesses and uses past customer purchase information to tailor support and service. Communications
Predictive Dialer Predict when an agent will be available to take a call, automatically dialing numbers from a list Omnichannel Support & Engagement Engage customers across email, phone, chat, and social media on a single platform. Reminders & Alerts Set up automated reminders and alerts for appointments, tasks, and follow-ups. Unified Communications (UC) Combines voice, video, messaging, and collaboration tools into a single system. Live Chat Support Monitor live customer chats and provide instant support or interventions. Workflow Automation and Management
Automated Task Assignment Assign tasks to agents automatically based on availability and expertise. Call Back Request Request a return call from an agent at a convenient time Auto Dialer Automatically dial numbers from a list, connecting agents only when a call is answered. Trigger-based Actions Automate actions based on customer interactions, events, or behaviors. Workflow Automation Streamline business processes by automating repetitive tasks and workflows. Service Request Automation Automatically process and assign service requests for quicker resolution. Analytics and Reporting
Call Analytics Analyze call data for insights into call volumes, outcomes, and customer satisfaction. Customizable Reports Create tailored reports on call center operations, customer service, and more. Agent Performance Dashboards Visualize agent performance metrics for real-time feedback and improvement. Customer Feedback Management Collect and manage customer feedback to improve service and satisfaction. Behavioural Analysis Analyze customer behavior to predict future actions and personalize service. Integrations
CRM Integration Integrate with CRM platforms like Salesforce for a unified customer view. Whatsapp Integration Integrated marketing with other business applications for extending CRM capabilities. Third Party Integrations Connect third-party apps and tools for enhanced functionality and data flow. SMS and Email Integration Integrate SMS and email systems for seamless customer communication. IVR (Interactive Voice Response) Integrates IVR systems to automate call handling and improve customer experience. CTI Integration - Computer telephony Connects telephony systems with computer systems to streamline workflows and data sharing. ERP Integration Sync with ERP systems to manage customer data, orders, and inventories. API Integration Leverage APIs to connect external systems with the CRM for extended capabilities. VOIP Integration Enables voice communication through the internet, reducing costs and improving flexibility. Security and Compliance
Call Logging Captures metadata about a call, such as the caller ID, timestamp, duration, and notes summarizing the interaction Data Encryption Encrypt customer data to safeguard privacy and meet security standards. Role-Based Access Control (RBAC) Control system access based on user roles to protect sensitive data. GDPR Compliant Ensure data handling practices comply with GDPR regulations for privacy. Audit Logs Track system changes and access with detailed audit logs for compliance. Blacklisting A list of items, people, or entities that are regarded as untrustworthy, undesirable, or harmful Whitelisting List of approved IP addresses, recognized executable files, or even established digital signatures. PCI Compliance Ensures the security and confidentiality of customer payment data, adhering to standards. AI Capabilities
AI Chatbots Use AI-driven chatbots for immediate, automated responses to customer queries. Voice Assistants Uses voice-driven AI bots to manage customer queries and improve service efficiency. Voicemail Transcriptions Converts voicemail messages into text format for easy review and follow-up. Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making. 
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