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ServiceMax

Brand: PTC

  • 4.3

  • 4 Ratings

ServiceMax is a field service platform that helps businesses improve asset utilization, productivity, and revenue.

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ServiceMax Software Overview

What is ServiceMax?

ServiceMax is a field service management solution designed to streamline business operations in various industries, such as medical, energy, mining, manufacturing, and utilities. The platform simplifies the management of customer contracts and presents information in a user-friendly format to ensure accuracy and accessibility for employees.

Advanced scheduling matrices assist in optimizing technician time and enhancing overall operational efficiency. The system allows businesses to track parts, handle returns, and manage repairs seamlessly. Built on the Salesforce.com Chatter platform, it serves as the social network component within the system. It allows technicians to troubleshoot issues by sharing pictures and questions.

Why Choose ServiceMax Software?

  • The field service management solution maintains a detailed record of all service interactions with each customer.
  • It allows you to track warranty lifespans, automate claims processing, and ensure warranty compliance.
  • The platform empowers technicians with mobile access to work orders, customer information, and service tools.
  • It optimizes technician routes for efficient travel time and minimizes wasted time between jobs.
  • The field service management tool provides real-time visibility into parts inventory levels to avoid stockouts and delays.

Benefits of ServiceMax Platform

  • The field service management solution streamlines call center operations with call routing, logging, and first-call resolution features.
  • It automates the creation and delivery of accurate customer invoices for services rendered.
  • The platform provides a mobile app for customers to interact with your service organization, request service, and track progress.
  • It allows you to track customer service agreements and entitlements to ensure proper service delivery.
  • The field service management tool provides a central repository for service knowledge, troubleshooting guides, and best practices.

Pricing of ServiceMax Field Service Management Software

ServiceMax pricing details are available on request at techjockey.com.

Its price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

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PTC Company Details

Brand: PTC

Founded Year:  1985

PTC develops, markets, and supports product lifecycle management software solutions and associated services.

Director/Founders Daniel Dean, James Heppelmann
Company Size 501-1000 Employees

ServiceMax Pricing & Plans

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ServiceMax Features

  • icon_check Proactive Maintenance & IoT
    Integrates with sensors to predict equipment problems and schedule maintenance.
  • icon_check Installed Base Management
    Tracks all customer equipment under your service contract.
  • icon_check Remote Triage
    Troubleshoots customer issues remotely to diagnose and resolve problems faster.
  • icon_check Contractors Management
    Manages a network of contractors to ensure qualified personnel are assigned to jobs.
  • icon_check Customer Self-Service
    Empowers customers to submit service requests, track progress, and access knowledge bases.
  • icon_check Parts & Returns Management
    Tracks parts inventory, optimizes ordering, and manages returns for efficient service.
  • icon_check Field Service Analytics
    Provides insights from field data to improve service efficiency and decision-making.
  • icon_check Intelligent Remote Service
    Leverages AI and machine learning to diagnose equipment issues and guide remote fixes.
  • icon_check Scheduling & Dispatch
    Optimizes scheduling and dispatch of field technicians to jobs.
  • icon_check Work Order Management
    Creates, manages, and tracks work orders to ensure efficient service completion.
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ServiceMax Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Phone Email Communities
Language
Nederlands English français Italiano 日本人 Español
Training Resources
Webinars Documentation Videos

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ServiceMax Review

4.3

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 3.7
  • Value for Money 4.5
  • Ease of Use 4.8
  • Customer Support 4.1

92% Recommend this Product

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Which operating system does ServiceMax support?

ServiceMax is compatible with Ubuntu, Windows, Linux, and MacOS operating systems.

Is there any ServiceMax app?

ServiceMax is available for Android app users.

What is the deployment type of ServiceMax?

ServiceMax supports web-based deployment.

How much does ServiceMax cost?

ServiceMax pricing is available on request at techjockey.com.

Who are the potential users of ServiceMax?

ServiceMax can help businesses manage their field service operations.

Is there any free trial or demo for ServiceMax?

Yes, a free demo of ServiceMax is available at techjockey.com.

Is ServiceMax free?

No, ServiceMax software is not available for free.

Does ServiceMax offer a free trial?

No, ServiceMax does not offer a free trial for users to explore its features and functionality.

How can you download ServiceMax software?

Since ServiceMax supports web-based deployment, there is no need for software installation. Just open the setup wizard and get started.

How does ServiceMax work?

ServiceMax is a field service management software that allows customers to improve asset uptime, boost technician productivity, and deliver metrics.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.