Service CRM

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(4.6) (4 Service CRM Reviews)

Ease of Use 4.9

Value for Money 4.4

Features 4.8

Support 4.6

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About Service CRM

Smart logic is the best CRM software and all aware of the growing significance of the Internet in our lives. Businesses cannot afford to neglect this medium in order to reach a wider target audience for their products or services. A website can be an invaluable investment for new business and can even provide a fresh lease of life to old, traditional and diminishing business. it also helps in the lead management system.

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Service CRM Price

Service CRM price is available on request

Service CRM Features

Inventory Management

A inventory control is use to maintain the stock which basically use either in making a new model or use to solve Complaint/Service. Form the inventory control part we also make a proper order of the parts/model that we are purchasing from the vendor. Our inventory control functionality automatically add a parts when we purchase some model or part, on the same side whenever our any executive use a part or model its automatically deduct the Part /Model from the stock.

Quotation Preparation

If we want to grab a deal and customer also wants a Estimate/Quotation, then we easily generate a rough estimate for that particular customer. This estimate / quotation is also use to make a invoice for that particular quotation. This generates a unique impact on a customer side.

Service Management

Advance facility in our service management software plays a very important role. Whenever a customer make some advance payment, on the same time a customer get a immediate response through the help of our transactional SMS /E-Mail. Search pending Services by date wise. Search solved Services by date wise. Search all Services by date wise. Day wise service search. Pending / solved by search. From date to date search. Customer id wise search. Machine serial number wise search. Allotted wise search. Area/city wise search. Till today’s pending search.

AMC Management

AMC Management plays a very important part in a Service Field. After a machine warranty is expired than a customer required a annual maintenance contract which make a customer mind free from the service part. In this AMC part a company can arrange a service type like: QUARTERLY, MONTHLY, YEARLY and HALF YEARLY. There some also unique features in our AMC management part : Search pending Services by date wise. Search solved Services by date wise. Search all Services by date wise. Day wise service search. From date to date search. Customer id wise search. Machine serial number wise search. Allotted wise search. Area/city wise search. Till today’s pending search

Complaint Management

A Complaint Management Part is use in our Service CRM Software for managing the complaints either it is our existing customer or a new customer. We have a Possibility to manage a new customer that is coming from referral marketing. Whenever a Customer generates a call for a complaint, our Service Management Software automatically generate a unique Complaint ID’s. Our software has a remarkable facility of sending Transactional SMS to a customer on a same side it also send a SMS to an Assign Executive for a Complaint/Service, when our executive will complete that particular complaint than a customer also get a Confirmation message for a complaint solved and also for a received payment.

Payment Management

In our service management software we can also track a received payments or an upcoming payment from a customer side. We can have a extremely suitable facility of sending SMS and Mail.

Employee Management

We can easily add a multiple employee that is working in our service management company. This employee management part gives a new option to track our service executives that what they have done in a whole Month/Date wise. Through the help of employee work details we also sort by criteria that are given below: Date wise search. Employee wise search. Month wise search. Print the work detail of employee. Manage attendance. Manage salary. Add a assign parts value. Issue parts to employee. Search issued stock. Employee commission management.

Customer Management

Check individual customer work report. Check parts used in service time. Check part used in complaint time. Track their installments status. Track their payment status. Track a payment received on a service/complaint part.

Multi User

this part plays a very important role in big companies through the help of user right functionality we can manage a multiple users and also manage their rights according to designation. Lets example: We want a separation between a sales and a service part that no one can access other data. For this solution we can assign a multiple user rights according to our requirement.

Import/Export Management

Export facility in our service CRM Software gives a unique Feature to print and export the reports in deferent extension .xls, .pdf, .doc and many more. We can easily send these reports through mail. Here are some reports that we can easily exportable: Parts Report. Purchase Model Report. Manufacture model report. Customer all details reports. Complaint / Service Reports. Employee work details. Purchase Details. Installment Details.

SMS integration & Notification

For making our service management software easy, transparent and advanced we also implement the SMS/Email integration in it. We have add on this beneficial feature in different modules, such as On making of Customer invoice. Send SMS to Upcoming services. On time of complaint Generate. On time of complaint Solved. On time of service reminder. On time of installment paid. On time of status of cheque.

Analytics & Reporting

Report Facility also a very necessary part of our RO service CRM software because through report facility we can easily manage to check our following details: Stock details. Sales reports according to date wise/Day wise/Month wise. Purchase Report. Vendor wise Report.

Email & SMS Integration

Import / Export Management

Quotations and Invoicing

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Service CRM Specifications

Service CRM Reviews

Highly Recommended

OVERALL 4.6

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.9

Value for Money 4.3

Features 4.7

Support 4.6

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Mayank Guptaa

Position: Administrator

Used Frequency : Daily

Overall Rating

Ease of Use

Value for Money

Features

Support

Completely Unique software and App i found.

PROS : I am looking for Car Wash Management System since long time. I am fully satisfied with the product.

CONS : Costly

Likely to recommend : 10/10 thumb

Aug 3 2019

mohd akhlaque shaikh

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Good Utilization

PROS : At first, I had figured I would lament purchasing from here. Yet, I couldn't have been all the more off-base. Will utilize their site again for exploring and acquiring items. Extraordinary client administration and followup.

CONS : NO CONS

Feb 4 2019

Rajesh Rana

Position: User

Overall Rating

Ease of Use

Value for Money

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Support

excellent customer service, very understanding

PROS : Great service that gets you the information you need quickly and concisely. Will use their site again for reviewing and purchasing products. Great customer service and followup.Wish I found these guys earlier as it would have saved a tremendous amount of time and research.

CONS : N/A

Sep 6 2018

DASDS

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

great platform, highly recommend

PROS : Initially, I had thought I would regret buying from here... But I couldn't have been more wrong.

CONS : N/A