About Service CRM

Smart logic is a crm software all aware of the growing significance of the Internet in our lives. Businesses cannot afford to neglect this medium in order to reach a wider target audience for their products or services. A website can be an invaluable investment for a new business and can even provide a fresh lease of life to an old, traditional and diminishing business.

Service CRM Specification

Deployment

  • Perpetual

    Perpetual

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Service CRM is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Smart Logic

Smart Logic is one of the most trusted names in the industry for providing support in the form of excellent Customer Relationship Management Software (CRM) and Service CRM Mobile App. Smart Logic started our journey way back in the year 2010 and serving businesses small or big with our dedicated software of CRM and Mobile App. Company's team comprises of highly experienced and talented professionals with a team size of 40+ employees. With our dedicated services in this industry we managed to create a niche position for us and our client trust us completely. Smart Logic is serving several businesses PAN India and having more than 4000+ active customers. They at Smart Logics comes out with all optimistic features along with suitable software accompanied with smarter options. Smart Logic turns out with a work flow based customized Service CRM that helps users to get familiar with real time benefits.
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Features of Service CRM

A inventory control is use to maintain the stock which basically use either in making a new model or use to solve Complaint/Service. Form the inventory control part we also make a proper order of the parts/model that we are purchasing from the vendor. Our inventory control functionality automatically add a parts when we purchase some model or part, on the same side whenever our any executive use a part or model its automatically deduct the Part /Model from the stock.

If we want to grab a deal and customer also wants a Estimate/Quotation, then we easily generate a rough estimate for that particular customer. This estimate / quotation is also use to make a invoice for that particular quotation. This generates a unique impact on a customer side.

Advance facility in our service management software plays a very important role. Whenever a customer make some advance payment, on the same time a customer get a immediate response through the help of our transactional SMS /E-Mail.

  • Search pending Services by date wise.
  • Search solved Services by date wise.
  • Search all Services by date wise.
  • Day wise service search.
  • Pending / solved by search.
  • From date to date search.
  • Customer id wise search.
  • Machine serial number wise search.
  • Allotted wise search.
  • Area/city wise search.
  • Till today’s pending search.

Create invoice is the primary and most important part in our service management software. Through the help of invoice a company can easily generate a customer and also if a customer required some special discount then we can also avail for that. There are some major unique points through which we can easily track our customer, some points are given below:

  • Manage which sales representative sale the particular machine.
  • In which company our machine is use.
  • Manage contract start date.
  • Manage contract and date.
  • Manage advance customer.
  • Which model they are purchasing.
  • Arrange a particular and unique serial number.
  • Make a service tax or a vat tax functionality.
  • Manage a service type like: QUARTERLY, MONTHLY, YEARLY , HALF YEARLY.
  • Buy old machine facility.
  • Auto deducts the old machine cost.
  • Sale a machine on a full/installment part.
  • Manage a multiple number of installments.

AMC Management plays a very important part in a Service Field. After a machine warranty is expired than a customer required a annual maintenance contract which make a customer mind free from the service part. In this AMC part a company can arrange a service type like: QUARTERLY, MONTHLY, YEARLY and HALF YEARLY. There some also unique features in our AMC management part :

  • Search pending Services by date wise.
  • Search solved Services by date wise.
  • Search all Services by date wise.
  • Day wise service search.
  • From date to date search.
  • Customer id wise search.
  • Machine serial number wise search.
  • Allotted wise search.
  • Area/city wise search.
  • Till today’s pending search

A Complaint Management Part is use in our Service CRM Software for managing the complaints either it is our existing customer or a new customer. We have a Possibility to manage a new customer that is coming from referral marketing. Whenever a Customer generates a call for a complaint, our Service Management Software automatically generate a unique Complaint ID’s. Our software has a remarkable facility of sending Transactional SMS to a customer on a same side it also send a SMS to an Assign Executive for a Complaint/Service, when our executive will complete that particular complaint than a customer also get a Confirmation message for a complaint solved and also for a received payment.

In our service management software we can also track a received payments or an upcoming payment from a customer side. We can have a extremely suitable facility of sending SMS and Mail.

We can easily add a multiple employee that is working in our service management company. This employee management part gives a new option to track our service executives that what they have done in a whole Month/Date wise. Through the help of employee work details we also sort by criteria that are given below:

  • Date wise search.
  • Employee wise search.
  • Month wise search.
  • Print the work detail of employee.
  • Manage attendance.
  • Manage salary.
  • Add a assign parts value.
  • Issue parts to employee.
  • Search issued stock.
  • Employee commission management.
  • Check individual customer work report.
  • Check parts used in service time.
  • Check part used in complaint time.
  • Track their installments status.
  • Track their payment status.
  • Track a payment received on a service/complaint part.

this part plays a very important role in big companies through the help of user right functionality we can manage a multiple users and also manage their rights according to designation. Lets example: We want a separation between a sales and a service part that no one can access other data. For this solution we can assign a multiple user rights according to our requirement.

Export facility in our service CRM Software gives a unique Feature to print and export the reports in deferent extension .xls, .pdf, .doc and many more. We can easily send these reports through mail. Here are some reports that we can easily exportable:

  • Parts Report.
  • Purchase Model Report.
  • Manufacture model report.
  • Customer all details reports.
  • Complaint / Service Reports.
  • Employee work details.
  • Purchase Details.
  • Installment Details.

For making our service management software easy, transparent and advanced we also implement the SMS/Email integration in it. We have add on this beneficial feature in different modules, such as

  • On making of Customer invoice.
  • Send SMS to Upcoming services.
  • On time of complaint Generate.
  • On time of complaint Solved.
  • On time of service reminder.
  • On time of installment paid.
  • On time of status of cheque.

Report Facility also a very necessary part of our RO service CRM software because through report facility we can easily manage to check our following details:

  • Stock details.
  • Sales reports according to date wise/Day wise/Month wise.
  • Purchase Report.
  • Vendor wise Report.

Service CRM plans and pricing

On Premise

Service CRM

Rs. 25000.00 ( Lifetime )

  • Inventory Control
  • Quotation Management
  • Advance Facility
  • Create Invoice
  • AMC Management
  • Service Management
  • Complaint Management
  • Payment Management
  • Manage EMI/Installments
  • Manage Employee
  • Customer Management
  • Multi User Management
  • Export Facility
  • SMS/Email Integration
  • Reports Facility

Service CRM + Android App

Rs. 75000.00 ( Lifetime )

  • Inventory Control
  • Quotation Management
  • Advance Facility
  • Create Invoice
  • AMC Management
  • Service Management
  • Complaint Management
  • Payment Management
  • Manage EMI/Installments
  • Manage Employee
  • Customer Management
  • Multi User Management
  • Export Facility
  • SMS/Email Integration
  • Reports Facility

CRM + Android App + IOS App

Rs. 125000.00 ( Lifetime )

  • Inventory Control
  • Quotation Management
  • Advance Facility
  • Create Invoice
  • AMC Management
  • Service Management
  • Complaint Management
  • Payment Management
  • Manage EMI/Installments
  • Manage Employee
  • Customer Management
  • Multi User Management
  • Export Facility
  • SMS/Email Integration
  • Reports Facility

Service CRM + Android App + Customization - Partial Cost

Rs. 38495.00 ( Per User )

  • Inventory Control.
  • Quotation Management.
  • Advanced Facility.
  • Create Invoice.
  • AMC Management.
  • Service Management.
  • Complaint Management.
  • Payment Management.
  • Manage EMI/Installments.
  • Manage Employee.
  • Customer Management.
  • Multi User Management.
  • Export Facility.
  • SMS/Email Integration.
  • Reports Facility.
  • Customization Cost.
  • Attach Picture from Camera when complaint booking.
  • Star Rating to Customer by Field Engineer.
  • Star Rating with reasons to Field Engineer by Customer.

Service CRM alternatives

Salesforce CRM

Salesforce CRM

Sphinx SCRMpro

Sphinx SCRMpro

Freshsales CRM

Freshsales CRM

Zoho CRM

Zoho CRM

SalesBabu CRM

SalesBabu CRM

R Plus CRM

R Plus CRM

Eazy CRM

Eazy CRM

Soffront CRM

Soffront CRM

Service CRM Reviews and Ratings

Add Review
User

Good Utilization

Overall

4th February, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • At first, I had figured I would lament purchasing from here. Yet, I couldn't have been all the more off-base. Will utilize their site again for exploring and acquiring items. Extraordinary client administration and followup.
  • Cons -
  • No Cons
User

Rajesh Rana

excellent customer service, very understanding

Overall

6th September, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Great service that gets you the information you need quickly and concisely. Will use their site again for reviewing and purchasing products. Great customer service and followup.Wish I found these guys earlier as it would have saved a tremendous amount of time and research.
  • Cons -
  • No Cons
User

DASDS

great platform, highly recommend

Overall

30th August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Initially, I had thought I would regret buying from here... But I couldn't have been more wrong.
  • Cons -
  • No Cons

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