Shipstation Questions & Answers

Yes, ShipStation is a SaaS shipping platform that helps online retailers to manage their shipping process.

No, Shipstation is not an EDI, but it is integrated with EDI as it helps to ensure smooth exchange of data between suppliers, warehouses and customers.

To resolve issues with printer not showing up in ShipStation, you should:

• Ensure ShipStation is running.
• Check if your printer is connected to the computer.
• If the printer is not showing, add it to your operating system.

Details about how ShipStation works:

• It connects your online store with ShipStation.
• You can manage your orders with shipping channels.
• It helps you print labels and update order status.
• You can choose any shipping carrier that you want to use.

What you should do:

• Ensure workstation is awake.
• Check that ShipStation is running.
• Refresh the ShipStation connection.
• Make sure your printer is shared.
• Uninstall and reinstall ShipStation.

No, PayPal is not a ShipStation, PayPal is an online payment platform, while ShipStation is a shipping platform.

ShipStation imposes rate limit of 200 requests per minute. It also implements usage limit to ensure steady working.

To uninstall or reinstall ShipStation Connect, you should:
Uninstall running app:

• Windows- Open Windows App, select ShipStation and click uninstall.
• Mac- Select ShipStation and move to trash.

Install app:

• Go to account setting,
• Select printing, then choose ShipStation Connect,
• Click install ShipStation Connect for Windows and Mac.

To check if ShipStation Connect is running, look for its icon in the System Tray (Windows) or the top navigation bar (macOS).

Steps to upgrade new version of ShipStation:

• Verify the existing version.
• Uninstall the old version.
• Install the latest version of ShipStation.