Totalmobile

What is Totalmobile?

Totalmobile is a comprehensive Field Service Management (FSM) software platform designed to optimize every stage of the service delivery process for organizations with mobile workforces. It provides a unified suite of tools that empower field workers, enhance operational efficiency, and improve customer satisfaction. The platform is engineered to be "Field First," focusing on making work and the lives of remote employees better through innovative technology.

By integrating functionalities like dynamic scheduling, mobile working, asset management, and workforce rostering, Totalmobile offers a complete solution for managing remote teams. It serves a diverse range of sectors, including Government, Health & Social Care, Utilities, Housing, and Commercial Field Service, helping them deliver efficient, high-quality, and sustainable services.

Why Choose Totalmobile?

• Comprehensive Capabilities: Totalmobile offers one of the market's widest ranges of FSM capabilities, enabling businesses to optimize the entire service lifecycle from a single, integrated platform.
• Proven Customer Success: Totalmobile showcases customer outcomes across its case studies, including a 96% improvement in first-time fix rate for Hyde Group and services supporting 44,000 homes.
• Enhanced Workforce Management: The platform helps create a better work-life balance for field employees. Its intelligent scheduling ensures jobs are distributed evenly, allowing teams to finish work at consistent times and designing shift patterns that accurately match service demand.
• Leading-Edge Innovation: At its core, Totalmobile leverages advanced technology, including AI and data intelligence, to drive smarter decisions. This is complemented by a fantastic user experience (UX) that promotes high adoption rates among field staff.
• Improved Customer Experience: Totalmobile provides tools that improve customer communication, visibility, and service delivery, helping organizations deliver a more transparent and responsive service.

Advanced Features of Totalmobile

• Asset Intelligence: This feature provides dynamic forecasting to anticipate maintenance needs and associated costs. It allows organizations to book proactive interventions, ensuring cost-effective asset management and minimizing downtime.
• Dynamic Scheduling and Optimization: The platform uses intelligent algorithms to automate and optimize job scheduling. It considers factors like technician skill, location, availability, and job priority to create the most efficient schedules and travel routes.
• Lone Worker Protection: A critical safety feature designed to protect employees working alone in the field. It provides monitoring, alerts, and communication tools to ensure worker safety and compliance with duty of care regulations.
• Integrated Mobile Working: Field teams are empowered with robust mobile tools that provide immediate access to all relevant background details, job histories, and task-specific notes. This ensures they are fully equipped to complete jobs correctly on the first visit.
• Field Service Intelligence: This capability provides powerful analytics and reporting tools. It transforms raw operational data into actionable insights, allowing managers to monitor performance, identify trends, and make data-driven decisions to continuously improve service delivery.

Modules of Totalmobile

• Asset Management: A cloud-based module that offers complete visibility and strategic control over assets. It includes an asset register, lifecycle management, and compliance tracking.
• Mobile Working: Equips frontline teams with intuitive mobile applications to easily capture data, access crucial information, and complete tasks efficiently at the point of service.
• Dynamic Scheduling: An intelligent engine that automates the scheduling process, assigning the right person to the right job at the right time to maximize productivity.
• Job Management: Manages the entire lifecycle of a job, from initial creation and dispatch through to completion and invoicing, ensuring a seamless workflow.
• Workforce Rostering: A tool for designing and managing employee shift patterns and schedules, ensuring that staffing levels always align with predicted service demand.
• Lone Worker Protection: Provides essential safety features for staff operating alone, including check-ins, panic alarms, and location monitoring.
• Field Service Intelligence: Delivers comprehensive dashboards and reports that provide deep insights into operational performance, helping to drive strategic improvements.

How to Use Totalmobile?

1. Plan and Prepare: Begin by configuring the system, populating the asset register with all relevant data, and using the Workforce Rostering module to create efficient shift patterns based on demand forecasts.
2. Create and Schedule Jobs: Service requests and work orders are created in the Job Management module. The Dynamic Scheduling engine then automatically assigns jobs to the most appropriate field worker based on skills, location, and availability, optimizing their daily route.
3. Execute in the Field: Technicians receive job details and schedules on their mobile devices via the Mobile Working app. They can access asset histories, manuals, and task lists to ensure they are fully prepared for the job.
4. Capture and Sync Data: While on-site, workers capture critical information, including photos, customer signatures, and compliance forms. This data is synced back to the central system in real-time, providing immediate visibility to the back office.
5. Monitor and Analyze: Managers use the Field Service Intelligence dashboards to monitor real-time progress, track KPIs, and analyze performance data to identify bottlenecks and opportunities for improvement.

Totalmobile Pricing

Totalmobile pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.