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Unified Conversations Inbox
Manage SMS, WhatsApp, Viber, and other messaging channels from a single dashboard, facilitating seamless customer interactions.
Conversations API
Integrate various messaging services, including WhatsApp, Viber, SMS, Telegram (Beta), and WeChat (Beta), through a single API,
Number Lookup
Access real-time data about customers’ mobile numbers, including identity, location, and network information, to enhance
Two-Factor Authentication (2FA)
Implement robust security measures to protect user accounts and sensitive information.
Real-Time Reporting
Utilize comprehensive analytics dashboards to monitor engagement and performance metrics, aiding in data-driven decision-making.
KPI Tracking
Track key performance indicators within the Conversations Inbox to assess agent performance and customer satisfaction.
Automated Workflows
Design workflows that automate routine tasks, freeing up agents to handle more complex issues.
Multi-Bot Support
Integrate multiple bots to handle various customer service scenarios, providing efficient and scalable support.
Brand Name | Tyntec |
Information | tyntec develops technology solutions that focus on telecommunication to connect brands with their customers. |
Founded Year | 2002 |
Director/Founders | Ralph Kunz, Thorsten Trapp |
Company Size | 101-500 Employees |
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