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Tyntec

Brand: Tyntec

  • 4.1

  • 4 Ratings

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Tyntec Software Overview

Tyntec Company Details

Founded Year:  2002

tyntec develops technology solutions that focus on telecommunication to connect brands with their customers.

Director/Founders Ralph Kunz, Thorsten Trapp
Company Size 101-500 Employees

Tyntec Pricing & Plans

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Tyntec Features

  • icon_check Unified Conversations Inbox
    Manage SMS, WhatsApp, Viber, and other messaging channels from a single dashboard, facilitating seamless customer interactions.
  • icon_check Conversations API
    Integrate various messaging services, including WhatsApp, Viber, SMS, Telegram (Beta), and WeChat (Beta), through a single API,
  • icon_check Number Lookup
    Access real-time data about customers’ mobile numbers, including identity, location, and network information, to enhance
  • icon_check Two-Factor Authentication (2FA)
    Implement robust security measures to protect user accounts and sensitive information.​
  • icon_check Real-Time Reporting
    Utilize comprehensive analytics dashboards to monitor engagement and performance metrics, aiding in data-driven decision-making.
  • icon_check KPI Tracking
    Track key performance indicators within the Conversations Inbox to assess agent performance and customer satisfaction.
  • icon_check Automated Workflows
    Design workflows that automate routine tasks, freeing up agents to handle more complex issues.
  • icon_check Multi-Bot Support
    Integrate multiple bots to handle various customer service scenarios, providing efficient and scalable support.
  • icon_check Omnichannel Messaging Gateway
    Connect multiple messaging channels into your system via a single gateway for streamlined ops.
  • icon_check Rich Media Support
    Send and receive images, videos, audio, documents, stickers, locations and interactive buttons on chat channels.
  • icon_check Unified Data Model
    Messaging across channels uses a harmonised object model, so your app integration remains consistent
  • icon_check Templates
    Create, approve and reuse message templates for company-initiated WhatsApp conversations.
  • icon_check Product Catalogue
    On WhatsApp: send product catalogue or list-style messages for commerce use-cases
  • icon_check Multi-Agent Collaboration
    Onboard unlimited agents, create teams, assign conversations, and internal chat to boost productivity.
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Tyntec Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
Compliance Regulation
GDPR

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Tyntec Review

4.1

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 3.7
  • Ease of Use 4.5
  • Customer Support 3.8

87% Recommend this Product

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.