Universe

What is Universe?

Universe is a comprehensive event management and ticketing platform designed for organizers of all sizes. As a leading partner for general admission and timed-entry events, it provides a robust suite of tools to create, manage, promote, and sell tickets for experiences. Acquired by Ticketmaster, Universe combines the flexibility of a self-service platform with the unparalleled reach of the world's largest event marketplace. It empowers event creators to own their brand, control their customer data, and customize the entire ticketing experience, from checkout flow to post-event analytics. The platform is built to handle everything from small, independent gatherings to large-scale, established festivals and attractions, offering solutions that scale with your business needs.

Why Choose Universe?

• Own Your Brand and Data: Unlike many platforms, Universe allows you to embed the ticket purchasing experience directly onto your website with a simple code snippet. This ensures you maintain brand consistency and, most importantly, own and control all your customer data for future marketing and growth.
• Unmatched Marketing Reach: Leverage the power of Ticketmaster's global network. By listing your event on the world's most visible event marketplace, you gain access to over 100 million monthly visitors and more than 1,000 distribution partners, dramatically expanding your audience reach.
• Streamlined Event Management: The platform is designed for efficiency. You can create and edit general admission or timed-entry events in minutes. Automate repetitive tasks and connect to the tools you already use with an open API and over 5,000 partner integrations available through Zapier.
• Dedicated Expert Support: Benefit from over 40 years of global ticketing expertise. Universe provides access to local account teams to support your event at every stage, from strategy to on-site execution. Furthermore, your attendees receive professional customer support in 19 countries and 9 languages.

Advanced Features of Universe

• Customizable Checkout Flow: Tailor the purchasing process to your specific needs. Add custom questions to gain audience insights, offer upgrades and add-ons, and create a seamless flow that converts buyers faster.
• Advanced Reporting and Analytics: Move beyond simple sales numbers. Build and schedule customized, recurring reports to get a complete picture of your business performance, track trends, and make data-driven decisions.
• Flexible Ticketing Options: Cater to diverse sales strategies with features like tiered ticketing, cardholder presales for exclusive access, and payment plans that make higher-priced tickets more accessible to attendees.
• Ticketmaster Integration: Seamlessly list your event on Ticketmaster.com to tap into a massive, active ticket-buying audience and turbocharge your marketing efforts.
• On-site Technology: Universe offers on-site solutions such as ticket scanning, at-the-door sales, RFID access control, and onsite support, depending on the plan and event requirements.
• Dynamic Pricing: Implement flexible pricing strategies that can automatically adjust based on demand, sales velocity, or other predefined rules to maximize revenue.

Key Capabilities of Universe

• Event Creation and Ticketing: Easily set up event pages with unlimited ticket types and add-ons. The system supports both general admission and complex timed-entry scheduling, making it ideal for attractions, tours, and festivals.
• Sales and Payment Processing: Sell tickets directly on your website, on Facebook, or through the Universe and Ticketmaster marketplaces. The platform offers secure payment processing through Universe Payments or integration with your own Stripe account, with the flexibility to pass fees on to the buyer.
• Marketing and Distribution: Access a powerful marketing engine that includes listing on Ticketmaster, leveraging a network of affiliate channels, and working with marketing experts who utilize the world's largest fan database to optimize your campaigns.
• Attendee Management: Keep track of your attendees with real-time analytics and insights. Manage check-ins efficiently at the door using scanning technology and sell additional tickets on-site.
• Permissions and Team Management: Collaborate effectively with your team by setting specific user permissions, ensuring that staff members only have access to the features relevant to their roles.

How to Use Universe?

1. Select Your Plan: Choose from the Starter, Standard, or Pro plan based on the scale and needs of your event. For free events, the platform is completely free to use.
2. Create Your Event: Use the intuitive event builder to create your event page. Add compelling descriptions, images, and all necessary details.
3. Set Up Tickets and Payments: Define your ticket types, prices, and any add-ons. Configure your payment and fees structure, choosing whether to absorb fees or pass them to the buyer.
4. Publish and Promote: Once your event is set up, publish it to start selling. Utilize the embedded widget for your website and leverage the option to list on Ticketmaster to maximize visibility.
5. Manage and Analyze: Monitor your sales in real-time through the dashboard. Use the reporting tools to track progress and gather insights about your audience.
6. Run Your Event: On the day of the event, use the Universe platform for scanning tickets, managing entry, and handling at-the-door sales to ensure a smooth experience for your attendees.

Universe Pricing

Universe pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.