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vCX Platform

Brand: Versalence Infocomm Pvt Ltd

  • 4.3

  • 6 Ratings

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Starting Price
₹899 excl.GST
₹ 1,061 incl. GST

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Starting at ₹899

vCX Platform Software Overview

Versalence Infocomm Pvt Ltd Company Details

Founded Year:  2024

Welcome to Versalence Infocomm Private Limited - where innovation meets communication! We specialize in transforming your customer interactions through the power of workflows, AI, and NLP on messaging platforms with WhatsApp being at the center of our skillset.

Director/Founders Versalence
Company Size 1-100 Employees

vCX Platform Pricing & Plans

Essential

Calculated Price

899 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Multi-User Chat with Auto-Assign Chats

  • 4 User

  • WhatsApp + Web

  • Multi-User Chat with Auto-Assign Chats

  • 1000 contacts/ 100 Products

  • 250 MB File Storage

  • Product Catalog

Business

Calculated Price

1499 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Multi-User Chat with Auto-Assign Chats

  • 10 User

  • WhatsApp + Web + Instagram

  • Multi-User Chat with Auto-Assign Chats

  • 5000 contacts /300 Products

  • Standard Reports 500 MB File Storage

  • Product Catalog

Business Pro

Calculated Price

2999 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Yearly

      Yearly
      Yearly

Key Features

  • Multi-User Chat with Auto-Assign Chats

  • 15 User

  • WhatsApp + Web + Instagram + FB Messenger + GMB +

  • Multi-User Chat with Auto-Assign Chats

  • 7000 contacts/1000 Products

  • Advanced Reports 1GB File Storage

  • Product Catalog

vCX Platform Features

  • icon_check Templates
    Creates and stores reusable messaging templates for service notifications and structured communication.
  • icon_check CRM System Integration
    Connects with CRM platforms to synchronize customer records, tickets, and interaction data.
  • icon_check Sentiment Analysis
    Analyzes message intent and sentiment to prioritize responses and route conversations appropriately.
  • icon_check Customer Interaction Timeline
    Maintains a unified timeline of all conversations across channels for full interaction visibility.
  • icon_check Appointment Scheduling Automation
    Automates appointment booking, reminders, and confirmations through conversational workflows.
  • icon_check Omnichannel Inbox
    Consolidates conversations from WhatsApp, Instagram, Telegram, webchat, and other channels into a unified interface.
  • icon_check Messaging Channel Integration
    Integrates multiple messaging platforms and social networks to centralize customer communication workflows.
  • icon_check Broadcast Messaging
    Sends approved message templates to segmented customer groups for updates, campaigns, and notifications.
  • icon_check Workflow Automation
    Automates routine tasks such as message responses, follow-ups, and data updates through configurable workflows.
  • icon_check Customer Segmentation
    Groups contacts using tags, attributes, or behavior conditions to support targeted communication workflows.
  • icon_check Conversation Analytics
    Tracks conversation metrics, engagement indicators, and chatbot performance for operational monitoring.
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vCX Platform Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email
Language
English
Integration
API Integration
Training Resources
Live Online

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vCX Platform Review

4.3

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4.2
  • Ease of Use 4.5
  • Customer Support 4.2

90% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.