Q: What do I need before applying for Zoko's WhatsApp API?

In Zoko's template editor, you add a media header by uploading an image or media file like your product image or logo appearing at the top of the message. Such images especially in promotional messages would promote customer engagement with visual material and branding.

You can import contacts via the Zoko dashboard in one of the two methods: either by uploading a CSV file containing contact information or adding them manually by the tool. Zoko integrates well with other CRM systems that may directly import their contact details for easy handling.

Quick Replies and Templates can be created directly through Zoko's dashboard. Quick replies are pre-defined messages from which you can send immediately, and templates are pre-approved formats of messages for automated notifications sent through the platform's UI or API.

Signing up with Zoko is easy. You access the Zoko website, click on "Sign Up", and provide all your business details by filling out a registration form. Once you have signed up, you'll create a business profile, connect to WhatsApp Business, and start using its features.

You can pin a chat in Zoko by merely clicking on the pin icon next to a conversation. This ensures important or high-priority conversations remain at the top of your list, meaning your team will not spend too much time scrolling down to access the key chats.