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Zoko

Brand: Zoko

  • 4.0

  • 5 Ratings

Zoko is a WhatsApp business platform that help businesses to manage all customer conversations, automate workflows and run marketing campaigns. They integrate directly with WhatsApp Business for improved communication, enhanced customer support, and improved sales.

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Starting at $50

ZokoSoftware Overview

What is Zoko?

Zoko is a powerful WhatsApp business platform through which businesses manage customer communication, sales, and marketing channels on one platform. The service comes with automation tools, CRM integration, and analytics to streamline interactions and further enhance the customer experience.

With Zoko, businesses can process customer support effectively, send bespoke marketing messages, and understand campaign performance easily. The app is also designed to simplify team collaboration across departments, giving businesses the functionality to grow their operations by maintaining seamless internal communication.

What are Some Top Features of Zoko WhatsApp?

  • Broadcasts: Zoko enables businesses to broadcast messages to multiple customers in a single go. These can be personalized and targeted for customer segments, thus making the whole process of sharing promotions, updates, and important information efficient.
  • WhatsApp Catalog: This feature provides an avenue through which businesses display their products or services through digital catalogues on WhatsApp. This makes it easily accessible to customers who can readily query directly from the platform.
  • Chat Widget: The chat widget enables businesses to add a WhatsApp chat button to their website so that visitors can reach the business immediately to request support, inquire, or buy without leaving the site.
  • Customer Tags: Tags help companies to stratify customers based on behavior, preference, or other criteria. Segmentation helps send more relevant messages, personalized for a group of customers, hence enhancing their engagement.
  • Auto Distribute Chats: Zoko's auto-distribution system ensures that incoming messages reach the right agents or teams. It saves time through automatic assignment based on the availability or skillset, thus improving efficiency.
  • Pop-Up Campaigns: Pop-up campaigns are used by businesses to showcase targeted messages, and offers, or even capture leads on their website. This feature is good for showcasing time-sensitive deals or getting customer information for follow-up purposes.
  • Agent Analytics: This feature provides businesses insights into the performance of their agents concerning response times, resolution rates, and customer satisfaction. This enables them to highlight areas of improvement and provides better overall customer service.

Why do Businesses Choose Zoko Software Over Other Software?

  • Seamless WhatsApp Integration: Zoko integrates seamlessly with WhatsApp Business, therefore it is easy to operate all communications in one place. With this, there is a total elimination of multiple sites, and all customer interactions are done centrally, which increases efficiency and response rate.
  • Automation: Zoko automates routine work like message broadcasts, customer queries, and follow-ups. This saves time and is delivered consistently and on schedule, hence improving customer satisfaction.
  • Advanced Customer Segmentation: Businesses can tag customers along lines of behavior or demographics, which enables highly personalized and targeted marketing campaigns.
  • Real-Time Analytics: Zoko provides in-depth analytics to track performance metrics for agent productivity, customer interaction, and campaign results to help businesses fine-tune their strategies for improved results.
  • Scalability: Zoko is a platform that can be scaled with your business from a small startup to a large enterprise. Its features could be adapted to the needs of increasing customer engagement.
  • Multi-Agent Support: Zoko helps manage multiple agents across teams to improve collaboration and speed up response times. It is a feature for large businesses that have teams in customer support.
  • Omnichannel Communication: Besides WhatsApp, Zoko supports multiple communication channels. It allows businesses to interact with customers through SMS and email, among others, maintaining a consistent message across all touchpoints.

Zoko Pricing

The Zoko’s pricing starts from ₹2,999 per month. However, the cost may vary depending on platform fees or other factors.

Pricing Plans:

  • Starter: USD 50 per month
  • Plus: USD 80 per month
  • Elite: USD 140 per month
  • Max: USD 500 per month
Read more

Zoko Company Details

Founded Year:  2020

Zoko makes it easy for businesses to do Sales, Marketing & Customer Support on WhatsApp.

Director/Founders Arjun Paul, Arjun V., Aromal Sivadasan.
Company Size 1-100 Employees

Zoko Pricing & Plans

Max
Starting at $500
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Broadcasts

  • WhatsApp Catalog

  • Chat Widget

  • Customer Tags

  • Auto Distribute Chats

Elite
Starting at $140
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Broadcasts

  • WhatsApp Catalog

  • Chat Widget

  • Customer Tags

  • Auto Distribute Chats

Plus
Starting at $80
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Broadcasts

  • WhatsApp Catalog

  • Chat Widget

  • Customer Tags

  • Auto Distribute Chats

Starter
Starting at $50
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Broadcasts

  • WhatsApp Catalog

  • Chat Widget

  • Customer Tags

  • Auto Distribute Chats

Zoko Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging
    Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates
    Pre-approved message templates for fast communication.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Rich Media Support
    Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging
    Automate message delivery at a predefined time.
  • icon_check Message Templates
    Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists
    Create lists for mass messaging without group limitations.
  • icon_check Preview Mode
    Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation
    Group contacts for targeted messaging.
  • icon_check Sync Contacts
    Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts
    Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Deduplication
    Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe
    Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Drip Campaigns
    Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation
    Set rule-based triggers for messaging actions.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Automated Follow-Ups
    Send reminders or additional messages based on user response.
  • icon_check Automatic Retry
    Resend messages if delivery fails initially.
  • icon_check Canned Responses
    Use saved replies for quick and consistent responses.
  • icon_check Campaign Scheduling
    Plan and automate messaging campaigns in advance.
  • icon_check Hybrid Mode
    Combine chatbot and human agent responses.
  • icon_check Recurring Messaging
    Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots
    Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders
    AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis
    Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics
    Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification
    AI-based lead scoring to identify high-potential prospects.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications
    Get instant alerts for new messages and updates.
  • icon_check Shared Inbox
    Unified inbox for team-based message handling.
  • icon_check Unlimited Agents
    Allow multiple agents to manage conversations.
  • icon_check Live Agent Support
    Enable human assistance for complex queries.
  • icon_check Internal Notes
    Add private comments within conversations.
  • icon_check Chat Transfer
    Seamlessly transfer chats between agents.

Integrations

  • icon_check API Integration
    Connect with various business applications via API.
  • icon_check OpenAI Integration
    AI-powered content suggestions and chat automation.
  • icon_check WhatsApp Business API
    Secure API for automated and bulk messaging.
  • icon_check E-Commerce Platforms
    Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Chatbot Integration
    Enhance automation with AI-driven chatbot support.
  • icon_check CRM Integration
    Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check Webhooks Integration
    Enable real-time updates with third-party tools.
  • icon_check ERP Integration
    Synchronize with enterprise resource planning systems.
  • icon_check Payment Gateway Integration
    Enable payments within WhatsApp conversations.
  • icon_check Third Party Integrations
    Connect with marketing, analytics, and CRM tools.
  • icon_check TallyPrime Integration
    Link WhatsApp messages with accounting software.
  • icon_check E-Signatures
    Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Delivery & Read Reports
    Track message delivery and open status.
  • icon_check Engagement Metrics
    Measure click-through rates and response times.
  • icon_check Campaign Performance
    Analyze the success of marketing campaigns.
  • icon_check Conversion Tracking
    Monitor leads and customer actions post-message.
  • icon_check Real Time Dashboards
    Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics
    Assess agent response times and efficiency.

Security & Compliance

  • icon_check Opt-In/Opt-Out Management
    Ensure compliance with user consent rules.
  • icon_check GDPR & CCPA Compliance
    Ensure data protection and regulatory adherence.
  • icon_check Data Encryption
    Secure messages with end-to-end encryption.
  • icon_check API Rate Limiting
    Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering
    Detect and filter spam or suspicious messages.
  • icon_check Role-Based Access Control (RBAC)
    Define user roles and access permissions.
  • icon_check Audit Logs
    Maintain records of system and user activities.
  • icon_check Data Retention
    Manage data storage and deletion policies.
  • icon_check Audit Trail
    Track and review system actions for compliance.
  • icon_check IP Whitelisting
    Restrict access to authorized IP addresses only.

Others

  • icon_check Multi-Language Support
  • icon_check WhatsApp Store Integration
  • icon_check Product Catalog Integration
  • icon_check Drag-and-Drop Builder
  • icon_check Polls & Surveys
Zoko Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Zoko Specification

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos

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Zoko Review

4.0

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.4
  • Value for Money 3.6
  • Ease of Use 4.3
  • Customer Support 4

92% Recommend this Product

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Articles for Zoko

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What does Zoko do?

Zoko is a WhatsApp business platform, that automates communication and manages customer interactions and running marketing campaigns for companies.

How does Zoko work?

Zoko is the integration with WhatsApp Business for central management of customer conversations, automation of workflows, and personalized message sending in a single centralized platform.

What is Zoko used for?

Zoko can be used in customer support, sales, marketing automation, and engaging customers on WhatsApp for businesses to streamline communication and improve the customer experience.

If I run a flow only for 1 day, will I?be charged for only 1 day in Zoko?

Yes, Zoko computes a daily fee for a flow, and you are charged solely for the days that the flow was active/utilized.

Can I get a free trial or demo of Zoko?

Yes, Zoko offers a free trial of 7 days.

Is Zoko available for free?

No, Zoko is not available for free but there is 7 days free trial before purchasing paid plans.

How much does Zoko cost?

The pricing of Zoko is available at USD 50 per month at techjockey.com.

Zoko Questions

A:

In Zoko's template editor, you add a media header by uploading an image or media file like your product image or logo appearing at the top of the message. Such images especially in promotional messages would promote customer engagement with visual material and branding.

ravi Dec 21, 2024
Q:

How to Add Contacts on the Zoko Dashboard?

Dhiraj Das Dec 19, 2024
A:

You can import contacts via the Zoko dashboard in one of the two methods: either by uploading a CSV file containing contact information or adding them manually by the tool. Zoko integrates well with other CRM systems that may directly import their contact details for easy handling.

Shubham Jain Dec 21, 2024
Q:

How can I send Quick Replies and Templates in Zoko?

Suraj Harariya Dec 19, 2024
A:

Quick Replies and Templates can be created directly through Zoko's dashboard. Quick replies are pre-defined messages from which you can send immediately, and templates are pre-approved formats of messages for automated notifications sent through the platform's UI or API.

Naveen Dec 21, 2024
Q:

How do I sign up for Zoko?

Priyaranjan Nayak Dec 19, 2024
A:

Signing up with Zoko is easy. You access the Zoko website, click on 'Sign Up', and provide all your business details by filling out a registration form. Once you have signed up, you'll create a business profile, connect to WhatsApp Business, and start using its features.

Kisan Kumar sankhua Dec 21, 2024
Q:

How can I pin a chat in Zoko?

Sandeep Verma Dec 19, 2024
A:

You can pin a chat in Zoko by merely clicking on the pin icon next to a conversation. This ensures important or high-priority conversations remain at the top of your list, meaning your team will not spend too much time scrolling down to access the key chats.

vivek sao Dec 22, 2024
See All Zoko Questions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.