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The Conversation Analytics feature provides insights into metrics like response times, chat volumes, and agent performance. Businesses can use this data to improve customer service strategies. To access it you can simply navigate to the 'Analytics' section in Interakt.
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To set up Custom Auto replies for FAQs on Interakt, follow the steps given below:
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To send welcome, OOO, and delayed messages using Interakt, follow the steps given below:
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In Interakt, smart cards show key customer information, like contact details, purchase history, and interaction data, right in the chat window. This enables agents to provide personalized and efficient responses.
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Conversation Labels in Interakt help organize and categorize chats by giving specific labels like 'Sales' 'Support' or 'Follow-up'. This simplifies chat management and ensures that any queries are resolved efficiently.
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To use the Inbox Search feature on Interakt to find your users, follow the steps given below:
Interakt
Jio HaptikDisclaimer
Techjockey’s software industry experts offer advice for educational and informational purposes only. A category or product query or issue posted, created, or compiled by Techjockey is not meant to replace your independent judgment.
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