2 Answers
A:
For a major Outlook roll-out, having a clear rollback and communication plan is crucial for managing performance regressions and minimizing help-desk spikes. This strategy involves technical controls to revert changes quickly and a transparent communication protocol to keep users informed and confident.
Rollback plan
The rollback plan details the technical steps and triggers for reverting a faulty update.
Communication plan
A proactive and transparent communication plan helps manage user expectations and reduces the burden on your help desk.
A:
For a major Outlook roll-out, having a clear rollback and communication plan is crucial for managing performance regressions and minimizing help-desk spikes. This strategy involves technical controls to revert changes quickly and a transparent communication protocol to keep users informed and confident.
Rollback plan
The rollback plan details the technical steps and triggers for reverting a faulty update.
Communication plan
A proactive and transparent communication plan helps manage user expectations and reduces the burden on your help desk.
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