How do we train support teams to handle top tickets expected after enabling Google Workspace?

To export Google Workspace logs to a Security Information and Event Management (SIEM) system with least-privilege scopes, you can use Google Cloud's logging and Identity and Access Management (IAM) features. This approach avoids using a broad administrative account and instead leverages a dedicated, tightly scoped service account to securely handle the log data flow.

In the business calendar for September 2025, you should avoid implementing new Microsoft 365 features around major holidays like Eid-e-Milad (September 5 and 12, depending on the region) and the start of Durga Puja festivities (late September). These periods typically involve reduced staff availability, higher business activity for certain sectors, and potential travel disruptions, making them high-risk for change-related incidents.

Key Performance Indicators (KPIs) to prove the Zoom Docs update improved team productivity without increasing risk can be separated into two categories: those for measuring collaboration and efficiency and those for evaluating risk and security. Comparing metrics before and after the update provides a clear picture of its impact.
Productivity and collaboration KPIs
These metrics demonstrate how Zoom Docs specifically streamlines workflows and enhances collaboration.

• Document creation and management
• Meeting efficiency and follow-up
• Teamwork and information sharing

Risk and security KPIs
These metrics ensure that productivity gains are not coming at the expense of data security or compliance.

• Data security and compliance
• User access and controls
• Incident and vulnerability management

Rollback plan
The rollback strategy for Google Slides involves leveraging the phased nature of Google Workspace releases. You don't have to revert code, but rather change a user's or group's release channel or settings via the Admin console.

• Define rollback triggers
• Implement rollback procedures

Communication plan
A well-defined communication plan builds trust with users by being transparent, timely, and helpful.

• Pre-release communication
• Incident detected communication
• Resolution communication
• Use multiple channels

To restrict new Google Docs features to a pilot group, you should combine Google Workspace Admin console controls with your organization's release track strategy. For features that are managed at the service level (like Smart Compose), use access groups. For new experimental features, you must use the Early Access apps setting and enroll the pilot group.

Using a developer-side feature flag system is not a reliable method for controlling the rollout of native Docs features, as those are managed by Google.

• Step 1: Prepare your pilot group

Create a dedicated Google Group to manage access for your pilot users. This is the most granular way to apply settings to a specific set of users within and across organizational units (OUs).

• Step 2: Manage core features with access groups

For features already in general release that can be toggled by an administrator, use an access group.

• Step 3: Manage new or experimental features with Early Access apps

For experimental features that have not yet reached general availability, use the Early Access Apps control.

• Step 4: Control the rollout release track

Your overall Google Workspace release track setting also impacts when features are available, which can be used to set a broader boundary for your entire organization.