What KPIs prove the Paytm update improved team productivity without increasing risk?

Potential change-freeze windows

• Thursday, October 2nd: Mahatma Gandhi Jayanti and coincides with Dussehra.
• Saturday, October 11th - Sunday, October 12th: October 11th is a regional holiday in many states, Saturday and October 12th is a Bank Holiday across all of India for Dussehra.
• Monday, October 20th: Diwali/Deepavali

It is not possible to export BHIM's logs directly to a Security Information and Event Management (SIEM) system because it is an end-user payment application rather than a platform with a publicly accessible API for log export.

Rollback Strategy

• Dual-path integration: Keep both the new NPCI-compliant flow and your old/pre-change flow active behind a flag. That way, rollback is just a config flip, not a redeploy.
• Kill-switch per provider: If Pine Labs or Juspay starts choking, you should be able to instantly route transactions to alternative processors (say, Razorpay, PayU, or your backup PG).
• Graceful degradation: For customers hitting the new caps, show a clear fallback (like “Try card/netbanking”) instead of a hard fail. This is less rollback, more failover, but it’s what saves your conversion funnel.

Comms Plan

• Internal comms (war room setup):
• Slack/Teams channel with NPCI/Pine Labs/Juspay ops teams on bridge.
• Share live dashboards (latency, success, decline reasons).
• Have a single source of truth doc that tracks timeline + decisions.
• Customer comms:
• Real-time banner or toast in checkout: Some UPI transactions may face delays due to bank-side updates. Please try again or use another method.
• Pre-drafted email/SMS templates in case the issue lingers beyond 30–60 mins.
• Merchant/partner comms (if you’re a platform):
• Status page updates (NPCI infra changes impacting UPI, we’re monitoring).
• Escalation email for high-value partners so they don’t freak out.

Post-Rollback Follow-up

• Run reconciliation to catch stray transactions caught mid-flight.
• Publish RCA (even internally) so ops/support teams know what to tell customers.
• Schedule a staggered re-rollout once Pine Labs/NPCI confirms stability."

To demonstrate that a PayU Payment Gateway update improved team productivity without increasing risk, track these KPIs: Increased Transaction Success Rate and Faster Processing Speed (productivity), while monitoring Lower Chargeback and Fraud Rates and Higher System Uptime and Reliability (reduced risk).

Potential change-freeze windows

• Thursday, October 2nd: Mahatma Gandhi Jayanti and coincides with Dussehra.
• Saturday, October 11th - Sunday, October 12th: October 11th is a regional holiday in many states, Saturday and October 12th is a Bank Holiday across all of India for Dussehra.
• Monday, October 20th: Diwali/Deepavali