What KPIs prove the SAP S/4HANA update improved team productivity without increasing risk?

If you want to export Microsoft Dynamics 365 logs to your SIEM (like Splunk, Sentinel, or ELK) securely and with least-privilege access, the key is to avoid giving Dynamics or your SIEM unnecessary permissions. The clean way to do it is to pull logs through Microsoft’s Dataverse or Power Platform APIs using a dedicated service principal that only has read access to audit and telemetry data. You can enable Audit Logging in Dynamics 365 (under Settings - Auditing - Global Audit Settings) and configure it to push events into the Microsoft 365 Unified Audit Log, which you can then collect via the Office 365 Management Activity API or Microsoft Graph API.
Use Azure Event Hub or a log forwarder as a bridge from there; Dynamics never makes direct contact with the SIEM, but your SIEM ingests data from Event Hub. Because the service principal only needs AuditLog, this configuration allows you to tightly scope permissions.Go ahead and read.ActivityFeed or all.Your Event Hub or forwarder employs a write-only key for ingestion, and it can read (based on the API). To lower risk exposure, only filter event types you truly need (such as security, user activity, or system faults) and always redact PII fields such contact names, emails, or customer IDs before exporting.

First, define your rollback triggers early: things like API latency going up by 30%, report generation taking more than a few seconds longer than baseline, or transaction throughput dropping significantly. That way, you don’t end up debating whether things are bad enough to revert.
Next, keep your previous stable Odoo instance (or backup snapshot) ready,ideally a full backup of the database, configuration, and modules from right before rollout. If you’re using Odoo.sh or a self-hosted setup, take advantage of staging branches and nightly backups so rollback means just restoring the last known-good environment. Automate this with a rollback script or container snapshot if possible, so you can revert quickly without manual DB restores.
For communication, prep a few templated messages:

• Internal (Tech + Ops): We’re seeing degraded performance in the new Odoo release. Rolling back to the previous version to restore stability. No data loss expected.
• Internal (End Users / Teams): Temporary performance issues detected in Odoo. We’re reverting to the previous stable build; you might experience brief downtime.
• External (Customers / Partners): Only if customer portals or order systems are affected — We’re performing a quick system rollback to improve performance. All data and transactions remain safe.

Once rollback is done, send a follow-up explaining what happened, what’s being fixed, and when the next rollout attempt will happen.

Top expected tickets and corresponding training

• I can't see or edit a record

User permissions are a frequent source of tickets after a Dynamics 365 rollout, as users might be assigned incorrect or insufficient security roles.

• My data isn't showing up or syncing

Issues with data synchronization, especially with tools like Outlook or integrations with other systems, are common post-implementation.

• The system is slow or freezing

Performance issues can be caused by server load, network bottlenecks, or inefficient customizations.

• I'm having issues with workflows or business rules

Automated processes, while intended to streamline work, can fail if their underlying logic is incorrect or if dependencies are missing.
Training and deployment strategy

• Hands-on sandbox training: Give agents access to a sandbox environment that mirrors production. Use role-playing and mock ticket scenarios to simulate the issues they will face.
• Comprehensive knowledge base: Build a searchable knowledge base with step-by-step guides for troubleshooting each common issue, along with templates for standard communications.
• Dedicated escalation channel: Set up a clear escalation path to the technical team or implementation partner for complex issues involving custom code, integrations, or system-level configuration.
• Leverage Microsoft Learn: Use official Microsoft Learn content for structured learning paths on Dynamics 365 Customer Service or specific modules.
• Pilot phase and feedback: Before a full rollout, launch a pilot with a small group of users. Use the ticket data and feedback from this group to refine training materials and identify new issues.

Based on the current date of late September 2025, you should avoid enabling new Odoo features during the following windows in Q4 2025:

• October 1–2, 2025: Avoid enabling features during the Indian national holidays for Gandhi Jayanti and Dussehra, as this is a major holiday period.
• October 20, 2025: Avoid the Diwali festival period, especially if your business is in India or has a significant Indian customer base, as this is a major time of high online traffic.
• Late November to December: Avoid deployments during the global holiday shopping season, including Black Friday (Nov 28), Cyber Monday (Dec 1), and the extended Christmas/New Year holiday period.

To export SAP BTP logs to a Security Information and Event Management (SIEM) system with least-privilege scopes, use the Audit Log Retrieval API with a dedicated service key. This method avoids giving your SIEM platform wide-ranging access to your SAP BTP account. The logs are retrieved via a pull-based mechanism, ensuring your SIEM only receives the data it requests.

• Step 1: Create an Auditlog Management service instance 
• Step 2: Create a least-privilege service key
• Step 3: Configure your SIEM to pull logs 
• Step 4: Automate the retrieval process