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A:
You must monitor both operational efficiency and system stability metrics to demonstrate that an NPCI update (such as new UPI APIs, transaction caps, or rule modifications) increased team productivity without increasing risk. Regarding productivity, start with the workload associated with manual reconciliation, the average time to execute NPCI compliance adjustments, and the transaction throughput per engineer. Your staff is working smarter, not harder, if these drop. Additionally, you may track the automation coverage of UPI procedures (such as auto-retries, reconciliation scripts, or refunds) and the number of support tickets pertaining to payments; fewer tickets typically indicate that the upgrade made operations simpler.
Pay attention to the transaction success rate, UPI response latency, and NPCI compliance alerts when it comes to risk. Decline rates, timeout percentages, and instances of fraud or duplicate transactions should all remain flat or lower in a stable update. Additionally, monitor the frequency of post-deployment rollbacks; lower rollbacks suggest dependability and confidence.
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