1 Answers
A:
Before you hit the UPI API, your checkout or billing engine should check the policy amount against the merchant’s category-wise cap (e.g., ₹5 lakh or ₹10 lakh). If it’s higher, trigger a split payment workflow instead of failing the transaction outright. This is your first line of defense.
Your system should automatically break the total insurance premium into chunks that stay within NPCI’s per-transaction limit but still add up to the total due.
For example, if the cap is ₹5 lakh and the premium is ₹8 lakh, your system should queue two transactions: one for ₹5 lakh and one for ₹3 lakh. Keep a parent-child relationship between these splits in your ledger so reconciliation stays clean later.
You don’t want to surprise users with multiple UPI notifications.
Show a confirmation screen that says something like:
Your payment will be processed in 2 secure UPI transactions due to the new NPCI limit.
That helps avoid confusion when they see multiple debit messages.
You can go two ways:
Sequential: Wait for each payment confirmation before initiating the next one (safer, but slower).
Parallel: Trigger multiple requests at once if your PSP supports batching (faster, but needs careful handling of partial successes).
Most insurance platforms prefer sequential for compliance reasons, it ensures no double debit if one chunk fails.
Each split should post as a separate line item in your sub-ledger with a shared parent transaction ID.
Example:
Parent: Policy #123, Total ₹8,00,000
Child 1: ₹5,00,000 (UPI Ref 001)
Child 2: ₹3,00,000 (UPI Ref 002)
This makes refunds, reversals, and audits much easier to manage later.
If one of the split payments fails, you need a rule to either retry that portion or auto-refund the completed chunks whichever is safer.
For example, if payment #1 succeeded but #2 failed, reverse the first payment and mark the transaction incomplete. Don’t settle partial insurance premiums unless your business rules explicitly allow it.
Since each split generates a separate UTR (Unique Transaction Reference), your reconciliation script needs to combine them back under one logical premium collection.
Make sure you record both the total collected and number of splits in your daily settlement report that’ll make your finance team’s life way easier.
Tag all split payments with a consistent “purpose code” for insurance premiums (like INS_PRM) and a shared batch or policy reference. This ensures that during audits or NPCI reviews, the entire chain is traceable as one policy payment.
Different PSPs handle high-value UPI transactions differently (some throttle or delay them). Test across PSPs to make sure auto-splits don’t trigger anti-fraud limits or timeout errors.
Set up an alert to notify your finance team if any split payment succeeds but others fail. This lets them quickly follow up with the customer or reinitiate the missing portion manually.
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