1 Answers
A:
When the UPI limit is reached or a transaction exceeds the per-transaction cap, your first fallback should be netbanking (NEFT/RTGS/IMPS). Most banks allow higher transaction ceilings (₹10–₹50 lakh depending on account type), and it’s already familiar to insurance customers.
Your checkout should detect the UPI decline reason code (like limit exceeded) and instantly show a Pay via Netbanking option with the invoice amount pre-filled.
Some insurers still accept credit/debit cards for policy renewals and top-ups. If your tool supports card processing, show a Pay via Card fallback option right after UPI fails. Bonus: card payments are great for users who want instant confirmation and rewards, but check if your insurer’s backend can handle the MDR fees (some don’t).
For customers paying large annual premiums, enable them to set up eNACH mandates or UPI AutoPay so future renewals stay within daily caps. Your fallback screen can say something like:
This payment exceeds UPI’s daily limit. Would you like to set up monthly AutoPay instead?
That turns a failure moment into a subscription opportunity.
If your platform supports stored balance (like a customer wallet or linked corporate account), allow them to top up via UPI first (within limits), then pay the full insurance premium using the balance. This two-step approach helps keep UPI usage compliant while still completing large transactions.
When all else fails, automatically generate a Bank Transfer option display your insurer’s or aggregator’s virtual account number (VAN) or static IFSC details along with the invoice ID as reference.
Then, once they upload the UTR, your tool can mark the invoice as Pending Verification. It’s not sexy, but it works for high-value corporate clients.
If your invoicing tool supports it, offer to automatically split the invoice into smaller UPI-friendly chunks. Show a quick modal saying:
Your payment will be processed in 2 transactions of ₹5,00,000 and ₹3,00,000.
That keeps the user experience smooth while staying within NPCI limits.
Add logic to detect UPI limit breaches early. When the customer enters the amount, show a friendly warning:
UPI supports up to ₹10,00,000 for verified insurance payments. You can use netbanking or RTGS for higher amounts.
Proactive messaging saves you from failed payments and angry support calls.
If your tool knows a customer typically pays large premiums (say above ₹5 lakh), default to showing netbanking or card first instead of UPI. This kind of predictive fallback helps reduce transaction failures before they happen.
On the backend, implement logic that catches NPCI or PSP limit error codes (U17, TLE, etc.) and automatically retries using the next available payment method configured in the customer’s preferences.
Every time a UPI transaction fails due to cap limits, send a webhook or alert to your finance/support channel (Slack or email). They can then follow up with the customer, send alternate payment links, or manually extend invoice due dates if needed
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