Does Freshchat support AI assistance? What to check during evaluation?

Yes, Freshchat supports AI assistance through its Freddy AI features. It helps businesses automate chats, understand user intent, and assist agents with smart reply suggestions. While evaluating, check how well the AI uses your knowledge base, how many queries it solves on its own, how smoothly chats transfer to agents, and whether responses stay accurate, relevant, and helpful across channels.