HotelRunner Reviews & Ratings

4.6/5

“Great ROI for Small Stays, Just Mind the Gaps”

As a 15room B&B owner, I moved from BookingSuite to HotelRunner and saw more website bookings almost immediately. It’s a solid value. That said, payout support isn’t 24/7 and promo features are still basic.

Pros : Combines channel manager + booking engine costeffectively

Cons : Lacks 24/7 support and advanced features

Switched from : Booking Master

Reason to switch : Booking master was not as comprehensive as HotelRunner.

4.3/5

“Great for Small Hotels, Room to Grow”

After dropping Little Hotelier, HotelRunner felt robust yet simple. It has everything I need for a 10-room property. Still, promo setup and rate mapping menus aren’t the friendliest.

Pros : Intuitive and feature-rich for small properties

Cons : Advanced features like promotions could be improved

Switched from : Management company

Reason to switch : Needed richer channel support with smallhotel simplicity.

4.3/5

“OTA Integrations Are Solid, Minor Glitches”

I replaced Cubilis with HotelRunner for better OTA support. Setup was mostly easy, but mapping rooms and rate plans occasionally requires careful attention.

Pros : Strong OTA setup and integration

Cons : Mapping screens could be more intuitive

Switched from : Cloudbeds

Reason to switch : Wanted better OTA coverage and channel reliability.

4.2/5

“Channel Syncs Like a Dream”

I transitioned from SiteMinder to HotelRunner, drawn by their wide OTA support. Two-way sync is mostly flawless, though on busy days I've seen minor delays that caused temporary overbooking risks.

Pros : Fast, reliable two-way OTA integrations with 150+ channels

Cons : Occasional sync lags during peak season

Switched from : SiteMinder

Reason to switch : Wanted a simpler, OTTrich platform with unified sync.

4.2/5

“Boosted My Direct Bookings Easily”

I left Booking.com-only bookings to add HotelRunner’s widget. Now our site converts better and we avoid commissions. Styling is decent but I wish we could tweak fonts/colors more without dev help.

Pros : Customizable booking widget, mobilefriendly, commission-free

Cons : Template styling options are limited

Switched from : Booking Master

Reason to switch : Wanted to drive direct bookings with a drivefree widget.

4.2/5

“Good Value, but Watch for Overbooking Risk”

I left a pricier aggregator for HotelRunner’s solid price and channel mix. Most syncs are flawless, but a few online reports mentioned occasional overbooking when sync hiccups occur.

Pros : Affordable pricing with strong channel features

Cons : Some users reported overbooking issues

Switched from : OligoTICKET

Reason to switch : Wanted cost-effective multiOTA sync and direct booking.

4.2/5

“Modern Interface, Instant OTA Updates”

I switched from Vertical Booking to HotelRunner, and now I can update prices and availability with a single click. The mobile app makes it easy even off-premises. The reservation widget on our website is clean and commission-free, though I hope the PMS adds a few more robust functions soon.

Pros : Sleek UI, real-time rate/inventory updates, mobile app

Cons : PMS features still need polish

Switched from : EasyPMS

Reason to switch : Wanted faster OTA sync and a modern, commission-free booking engine.

4.2/5

“Dashboard Shows All Bookings in One Spot”

After moving from Excel-based reporting to HotelRunner, I can see all my bookings, occupancy, and pricing trends from one screen. I’d love deeper, custom analytics for better forecasting.

Pros : Central dashboard with clear booking visibility

Cons : Analytics depth could be improved

Switched from : Hotel X

Reason to switch : Wanted unified visibility without spreadsheet chaos.

4.2/5

“Terrific Support—But Needs 24/7 Access”

I moved from an older PMS to HotelRunner and was impressed by their quick support—even during setup. However, they lack a 24/7 help desk, so requests late in the evening can take longer.

Pros : Responsive support, fast issue resolution

Cons : Support isn’t available roundtheclock

Switched from : Legacy PMS

Reason to switch : Wanted modern support and easy setup guidance.

4.1/5

“Smooth Mobile Management, Wherever I Am”

Switched from Opera PMS desktop-only to HotelRunner’s mobile app. It’s super handy to update availability on the fly. Mobile PMS features feel basic, but sufficient for quick tasks.

Pros : Handy mobile interface for daily ops

Cons : Mobile PMS modules feel limited

Switched from : Octorate

Reason to switch : Needed flexibility to manage remote tasks via mobile.