ShipGlobal Reviews & Ratings

4.5/5

“Reliable but Still Growing”

I previously used aggregators like Shiprocket. With ShipGlobal, my parcels go via top-tier courier partners. So far delivery has been consistent. But if DHL or UPS face service disruption (like holiday overload), tracking occasionally stalls.

Pros : Reliable courier partners (DHL, FedEx, UPS, Aramex), end-to-end shipping

Cons : Service glitches if partner carriers face disruptions

Switched from : Shiprocket

Reason to switch : Wanted reputed courier brands under one platform.

4.5/5

“Real-Time Rate Comparison Is a Game-Changer”

I switched from booking via DHL’s direct portal. With ShipGlobal I can compare live rates from their partners in one dashboard. It’s transparent and convenient—though I did wish duty estimates showed a breakdown rather than lumped into total price.

Pros : Transparent shipping quotes, compare DHL/FedEx/UPS rates instantly

Cons : Some price components (like duties) need clarifications

Switched from : Direct Booking

Reason to switch : Wanted a unified rate-comparison tool for exports.

4.5/5

“Half Amillion Shipments & Growing Confidence”

We switched from smaller logistics startups to ShipGlobal for their credibility. They’ve shipped 5 lakh+ orders worth ?3,000 crore GMV and secured InfoEdge funding. That gave us confidence, even though at times we noticed platform polish still evolving.

Pros : Scalable infrastructure, backed by InfoEdge, growing business metrics

Cons : Still a young company—some rough edges

Switched from : Kinaxis

Reason to switch : Needed stability and scale backed by recognized investors.

4.5/5

“Excellent Dashboard, Easy Tracking”

I switched from fragmented Excel trackers to ShipGlobal’s dashboard. I can track each export in real time—including customs and final delivery updates. So far I haven’t seen any trial or lighter plan, so I committed early.

Pros : User-friendly dashboard, live shipment tracking, order status updates

Cons : No free trial or test shipments listed

Switched from : Manual Spreadsheets

Reason to switch : Wanted real-time visibility and central control from booking to delivery.

4.5/5

“Integrates with Shopify & Amazon — Handy!”

Previously, I had to manually update orders from Shopify. ShipGlobal synced directly with my Shopify store and Amazon seller account. It auto-imported shipments and updated tracking. Wish it also supported Etsy or smaller marketplaces.

Pros : Marketplace integration for tracking and export flow

Cons : Feature support for lesser platforms still growing

Switched from : Manual order

Reason to switch : Wanted Shopify/Amazon integration for smoother export sync.

4.3/5

“SME-Friendly Tech Platform”

I moved from manual courier booking calls to ShipGlobal’s online flow. Filling forms via their SaaS platform felt seamless. They auto-calculate DDP duties too. I just had to provide GST and a few IDs during signup, which took under 20 minutes.

Pros : Clean booking flow, minimal documentation required, plus automated customs

Cons : Slight registration paperwork still needed

Switched from : Email Based

Reason to switch : Wanted a simple, tech-first booking experience built for SMEs.

4.3/5

“Mixed Employee Ratings—But Customer Focus Still Strong”

Customer-facing experience has been solid for me. However, employer review platforms like AmbitionBox rate them low (~2.7/5), suggesting internal challenges. Still, my interaction has been professional and friendly throughout.

Pros : Strong customer service emphasis in media and testimonials

Cons : Employer ratings only ~2.7/5—internal culture may vary

Switched from : RightControl

Reason to switch : Valued customer-first care over internal ratings.

4.2/5

“Door-toDoor Delivery Saved My Sanity”

I moved from traditional courier partners (like DTDC/Ecom Express) to ShipGlobal because I wanted a hassle-free international shipping solution. Their platform handles pickups right from my small town in Kerala and delivers globally—no more shipping to hubs. I did face a slight customs delay once, but support helped clear it fast.

Pros : Pickup from any Indian city, door-to-door service to 220+ countries

Cons : A few minor customs delays reported

Switched from : Ecom Express

Reason to switch : Needed simplified, door-to-door cross-border logistics.

4.2/5

“Returned Packages? Their Support Was Helpful”

I moved from using India Post for FBA returns. ShipGlobal guided me through export documentation and customs clearance. It saved me hours of calling helplines. Occasionally the support team took time to respond, but generally they were helpful.

Pros : Customs clearance assistance and help on documentation

Cons : Support tickets might lag sometimes

Switched from : India Post

Reason to switch : Wanted better visibility on export documentation and customs support.