When customers shop online, they naturally expect real-time, personalized assistance. If these expectations are met with slow responses, the business in question not only loses out on potential sales but also risks frustrating its customers.
To satisfy these requirements, thus, companies are increasingly turning to AI chatbots for e-commerce. By using them, customers can get answers, product suggestions, and order updates instantly, anytime, anywhere. If predictions are to be believed, around 80% of companies across the globe are going to make this switch within the next few years.
To make the situation more ideal, over 70% customers prefer to use AI chatbots for quick solutions. The right ecommerce chatbot can boost sales, reduce costs, and improve customer satisfaction, all at once.
If you are also interested in reaping these benefits, keep reading for our list of the 7 best AI chatbots for e-commerce that can transform your customer support, one query at a time.
An AI chatbot for e-commerce is powered by artificial intelligence. It connects with online shoppers as and when they browse the store and, with help from NLP, reads and answers their inquiries naturally. Using it thus, customers can get instant solutions, find the best products, track their orders, and easily handle returns.
Since these AI chatbots can work across multiple channels like websites, Facebook Messenger, and WhatsApp, customers receive instant support 24/7 and are no longer required to wait. This not only improves customer experience but also boosts the overall efficiency of your support teams.
Compare features, use cases, and pricing of the leading AI chatbots for e-commerce to choose the best fit for your business.
| Chatbot | Best For | Pricing |
|---|---|---|
| Tidio | Small-medium stores, omnichannel support | Free, Paid from $24.17/mo |
| Certainly | Advanced AI automation | Paid from $399/mo |
| Gorgias | Shopify-based stores | Paid from $10/mo |
| Intercom | Conversational workflows | Paid from $29/seat/mo |
| Zendesk AI | Large support teams | Price on request |
| Insider | Cross-channel personalization | Price on request |
| Zoho SalesIQ | Budget-friendly, real-time engagement | Free, Paid from $7/user/mo |
Each of these AI chatbots for e-commerce offers unique features to help your business scale faster and smarter.
Tidio is a leading AI chatbot for e-commerce stores. It combines live chat and chatbot automation in one simple platform. Using it, businesses can talk to visitors, answer questions instantly, and help people shop.
This e-commerce chatbot is especially known for its quick, helpful responses that make customers happy and more likely to buy. Easy to set up and use, it helps businesses grow by providing real-time assistance and personalized shopping experiences
Key Features of Tidio:
Pros
Cons
Tidio Pricing & Plans:
| Plan | Price (Up to 250 conversations per month) |
|---|---|
| Free | $0 |
| Starter | $24.17/month |
| Growth | $49.17/month |
| Plus | $749/month |
| Premium | $2999/month |
Certainly is an e-commerce AI chatbot programmed to automate customer support and boost sales through real-time conversations. It helps online stores talk to customers, answer questions, and suggest products, all in real time.
The platform uses advanced AI to understand customer intent and guide users through their shopping journey. It is capable of handling both simple and complex queries, improving efficiency and customer satisfaction.
Key Features of Certainly:
Pros
Cons
Certainly Pricing & Plans:
| Plan | Price |
|---|---|
| Starter | $399/month |
| Growth | $999/month |
| Enterprise | Price on request |
Gorgias is a popular customer service platform with an e-commerce chatbot that automates common support queries and connects directly with order management systems to deliver fast, accurate responses.
With real-time data access and multi-channel support, it helps businesses reduce manual work and improve service quality across chat, email, and social platforms.
Key Features of Gorgias:
Gorgias
Starting Price
$ 10.00
Pros
Cons
Gorgias Pricing & Plans:
| Plan | Price |
|---|---|
| Starter | $10/month |
| Basic | $60/month |
| Pro | $360/month |
| Advanced | $900/month |
| Enterprise | Price on request |
Intercom is a versatile messaging platform and AI chatbot for e-commerce. It blends automation, live chat, and marketing tools to support customers at every stage. Its AI agent, Fin, delivers fast, personalized help using real-time data.
With deep integrations and multi-channel support, it improves service, boosts conversions, and scales support without sacrificing quality.
Key Features of Intercom:
Intercom
Starting Price
$ 39.00
Pros
Cons
Intercom Pricing & Plans:
| Plan | Price |
|---|---|
| Essential | $29/seat/month |
| Advanced | $85/seat/month |
| Expert | $132/seat/month |
Zendesk AI is a renowned AI chatbot for e-commerce businesses. It includes Answer Bot and AI Agents, which make use of natural language processing (NLP), to resolve common queries, suggest help articles, and route tickets efficiently. This, to reduce ticket volume, improve response times, and free up agents for more complex issues.
Key Features of Zendesk AI:
Zendesk Remote Access Software
Starting Price
Price on Request
Pros
Cons
Zendesk AI Pricing & Plans: Price on request
Insider is a customer experience platform with strong e-commerce AI chatbot capabilities. It uses AI to personalize messaging, automate support, and increase conversions. By understanding customer behaviour, this AI chatbot for e-commerce thus delivers the right message at the right time, making shopping easier and more engaging.
Key Features of Insider:
InSider
Starting Price
Price on Request
Pros
Cons
Insider Pricing & Plans: Price on request
Zoho SalesIQ is chatbot software and live chat platform designed for e-commerce. It helps online stores engage visitors, automate support, and analyze customer behaviour. With smart tools and real-time support, it improves engagement, boosts sales, and helps businesses understand what shoppers need.
Key Features of Zoho SalesIQ:
Zoho SalesIQ
Starting Price
₹ 1140.00 excl. GST
Pros
Cons
Zoho SalesIQ Pricing & Plans:
| Plan | Price |
|---|---|
| Free | $0 |
| Basic | $7/user/month |
| Professional | $12.50/user/month |
| Enterprise | $20/user/month |
Conclusion
An AI chatbot for e-commerce is thus essential for any online store aiming to deliver fast, personalized customer support. Not only does it reduce wait times, but it also increases sales by guiding shoppers through their journey.
All you need to know is your e-commerce store’s needs, budget, and technical skills to get one installed for your support teams. You can also start with free trials or demos to find the best fit.
Still here? Don’t waste your time; go upgrade your customer support with the power of AI chatbots today itself and watch your ecommerce business soar, and how!
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