How to Create Self-Service Workflows with Android and Quick Actions?

You no longer have to be reliant on an IT help desk for every minor device glitch. To be more specific, resolving Wi-Fi connectivity problems or reinstalling applications should not require submitting support tickets and waiting. Mobile quick actions have made it possible for users to be able to solve such issues directly on their devices.

This blog post is intended to guide you in developing efficient self-service workflows. From resetting passwords to deploying company apps, we’ll guide you through every step. All the steps are specifically for actual teams working with Android or iOS devices. In addition, we’ll examine how trusted solutions like Omnissa facilitate this new way of mobile management. So let’s just dive in!

What Are Quick Actions?

Quick actions are pre-set workflows available in mobile device management apps. They let users fix problems or run tasks themselves without any kind of IT support. These tasks can be anything from reinstalling apps to fixing broken Wi-Fi profiles.

All this happens inside trusted apps such as Omnissa’s Workspace ONE Intelligent Hub or similar tools. Users simply need to tap a button to run the workflow on their device.

This small feature creates big results. It reduces support tickets. It saves time for everyone. And most importantly, it empowers people to solve issues quickly. All in all, it can be asserted that quick actions are part of a broader shift towards workplace autonomy.

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Why Self-Service Matters Today?

More and more employees are working from home these days. They are often relying on their personal or shared devices to get the job done. However, IT teams can’t be available everywhere at once to help out (if something goes out of place or order).

That’s why having immediate answers (or quick actions) at hand provides users with an ever-ready solution they can turn to at any time. This means users may handle certain issues on their own instead of being forced to let them escalate or email support and wait.

Self-service also keeps the operations running smoothly and less interrupted. When employees can install applications, troubleshoot network issues, or reset tools by themselves, work doesn’t halt. This is particularly useful in settings with shared devices, such as shop floors or logistics hubs.

Must Begin With Common Issues

Effective workflows hinge on your ability to understand the most significant and frequent challenges your users deal with. Look deeply into support tickets, go through internal feedback or comments, and find those persistent issues. Applying swift actions to address these typical problems is a wise place to start.

For example, you must spot recurring problems that may include frequent Wi-Fi drops, app deletions, or lost configurations. Each persistent issue (like the ones just mentioned) can turn into a quick fix. And it goes without saying that identifying these patterns makes planning smoother workflows much easier.

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Tools That Help You Build

To create quick actions, you’ll need tools that support them. Omnissa’s Workspace ONE Intelligent Hub can be presented as one of the best examples here. The advanced system lets you define workflows for Android and iOS and assign them directly to users.

Omnissa’s Workspace ONE Intelligent Hub offers flexibility in both design and deployment. You can easily add workflows to the app catalog for access to business resources. Or you can use a ‘Quick Actions’ tab for troubleshooting tasks. This smart separation helps organize actions clearly.

1. Designing Workflows That Make Sense

Once you know what problems to solve and which tool to use, design comes next. Keep workflows simple. Each should solve one clear problem. If it does too much, users might get confused.

Start with a name that’s easy to understand. Fix My Wi-Fi is better than Wi-Fi Configuration Reset v2. Describe what the action does in clear steps. Add notes if needed. Make sure anyone can read and follow it.

If workflows are grouped, sort them into categories. One tab can be for setup tasks. Another can be for fixes. This keeps the experience smooth and familiar for users.

2. Test Before You Launch

Testing is essential. Don’t publish a workflow without checking if it actually works. Run each one on real devices. See what happens. If something breaks, fix it.

Test across device types and operating systems. What works on Android 12 might not behave the same on iOS 17. Only after full testing should workflows go live.

Ask a few users to try them and give feedback. You’ll know if instructions are confusing or the results aren’t what they expect.

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3. Rolling Out to Users

Once the workflows are ready and tested, it’s time to go live. Use your platform to push them out. In Omnissa’s Workspace ONE, workflows can appear under Quick Actions in the Intelligent
Hub app. Or in the App Catalog if they involve productivity tools.

Make sure users know what’s new. Send a quick update or a how-to guide. Show them where to find these tools and how to use them. Simple guides with screenshots may help.

4. Use Cases That Show Real Value

Let’s look into a few real-world instances in detail. One popular quick action is Reinstall Apps and Profiles. It fixes issues where apps stop working due to missing files. Users tap once, and the device restores everything.

Another one is Fix My Wi-Fi. If Wi-Fi settings get deleted or corrupted, this workflow brings them back. No IT calls. No tickets. Just a working connection.

For teams that use secure apps, workflows can also set up email, VPN, and printer profiles in one go. This is ideal for traveling staff or those who work at multiple sites.

These small tools solve big problems fast. And they don’t just help users. They also cut down on IT workloads.

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5. Keeping It Updated

Devices and operating systems are constantly updating (or changing), which brings new issues. To keep up, however, you need to update workflows and check reports and feedback on a regular basis.

If users report that a fix no longer works, investigate and fix it. Retest the workflows with newer OS versions. Stay ahead of the curve.

Also, don’t hesitate to retire workflows that no longer serve a purpose. Outdated or unused tools tend to clutter the user experience.

6. Security and Compliance Matter Too

While self-service offers convenience, it’s crucial that workflows stay secure and that every action aligns with internal policies and compliance requirements.

For example, restoring a device should also reinstall security apps and required profiles. Wi-Fi configurations must still connect only to approved networks. Everything users do through quick actions should align with IT rules.

Furthermore, it must be kept in mind that when designed well, quick actions help enforce never weaken security.

Workspace ONE® UEM

4.2

Starting Price

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The Role of Intelligent Platforms

Behind every quick action is a smart system running the show. Platforms like Omnissa quietly enable such autonomy. They offer the AI support and infrastructure needed to deploy quick actions across teams and devices.

Their ability to manage large fleets of mobile devices, provide insights, and enable automation plays a huge role. They simplify the complex behind the scenes so users get seamless results on their screens.

Though often unnoticed, their presence makes modern self-service possible.

Workspace ONE® UEM

4.2

Starting Price

Price on Request

Conclusion

Quick actions have changed the way we manage mobile devices. They put simple solutions in the hands of the user. IT teams spend less time on minor issues. Users enjoy more control and
fewer interruptions.

With the right tools and planning, any team can roll out helpful workflows. It starts with listening, continues with thoughtful design, and succeeds through testing and support.

In a world where speed and ease matter, self-service workflows are certainly more than just an ordinary feature. They’re, in fact, the very future of device management!