• Cart

Buyer's Guide

Related Article

Voice Analytics Software & Products

Sort By
Voice Analytics
VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things. VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles.... Read More About Voice Analytics
Performance evaluation Speaker Identification Gender Identification +3 More

Last Updated on : 16 May, 2021

Filters

close