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Voice Analytics

Voice Analytics

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VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things. VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles.... Read More About Voice Analytics

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Performance evaluation Speaker Identification Gender Identification +3 More

Last Updated on : 16 May, 2021

Buyer's Guide for Top Voice Analytics

Software solutions from Voice Analytics will surely fulfill your business requirements! Are you still giving seconds thoughts? Learn about these essential factors that will help you make the right choice for your business growth.

Providing Automated performance management for call centers.

5500+
Software
Best Price
Guaranteed
Free Expert
Consultation
20 Lacs+
Happy Customers