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Voice Analytics

Brand: Voice Analytics

  • 4.3

  • 6 Ratings

VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, ...

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  • Description

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Voice Analytics Software Overview

VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things.

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Voice Analytics Pricing & Plans

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Voice Analytics Features

  • icon_check Performance Evaluation
    Voice Analytics facilitates automated performance management for call centers.
  • icon_check Speaker Identification
    Voice Analytics also provides cloud-based speech analytics solutions for call centers.
  • icon_check Gender Identification
    Voice Analytics is able to recoganize different speech styles and identify the gender of the caller.
  • icon_check Likelihood Ratio Calculation
    Voice Analytics is able to determine if the customer was satisfied by the call using complex algorithms.
  • icon_check Speech Silence Detection
    Voice Analytics recognizes various elements of speech including articulation, intonation, pitch, speed and speech silence.
  • icon_check Keyword Tracking
    Voice Analytics is able to track important keywords and phrases to provide solutions.

Voice Analytics Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Language
English

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Voice Analytics Review

4.3

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.4
  • Value for Money 4.5
  • Ease of Use 4.5
  • Customer Support 4.1

91% Recommend this Product

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(0) Product(s) selected

Does it provide feedback to the call center agents?

Yes, objective track of each agent’s progress.

Can it detect music or silence in calls?

Voice Analytics can automatically detects in-call speech, music and void periods.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.