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Voice Analytics

by : Voice Analytics

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VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, ... Read more

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Voice Analytics Software Overview

VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things.

Voice Analytics Plans & Pricing

Voice Analytics price is available on request

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Voice Analytics Features

Performance evaluation

Voice Analytics facilitates automated performance management for call centers.

Speaker Identification

Voice Analytics also provides cloud-based speech analytics solutions for call centers.

Gender Identification

Voice Analytics is able to recoganize different speech styles and identify the gender of the caller.

Likelihood Ratio Calculation

Voice Analytics is able to determine if the customer was satisfied by the call using complex algorithms.

Speech Silence Detection

Voice Analytics recognizes various elements of speech including articulation, intonation, pitch, speed and speech silence.

Keyword Tracking

Voice Analytics is able to track important keywords and phrases to provide solutions.

Voice Analytics Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Ubuntu Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English
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Voice Analytics FAQ

A. Yes, objective track of each agent’s progress.
A. Voice Analytics can automatically detects in-call speech, music and void periods.

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