VoiceAnalytics is an automatednbspvoice performance management for call centres, customer service teams and UX-based roles. It analyses 100 of calls dailyhourly andnbspprocesses it to identify emotions (displeased, happy, uncertain, disappointed, neutral),nbspkeywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) andnbspproductivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover tonbspraise the efficiency of call handling andnbspboost sales conversion rate, among other things.