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  3. BMC Helix ITSM VS ManageEngine ServiceDesk Plus

BMC Helix ITSM VS ManageEngine ServiceDesk Plus

Let’s have a side-by-side comparison of BMC Helix ITSM vs ManageEngine ServiceDesk Plus to find out which one is better. This software comparison between BMC Helix ITSM and ManageEngine ServiceDesk Plus is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether BMC Helix ITSM or ManageEngine ServiceDesk Plus fits your business.

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BMC Helix ITSM
BMC Helix ITSM

4.1

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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BMC Helix ITSM
BMC Helix ITSM

4.1

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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  • img 6 Ratings & 0 Reviews
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  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

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Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.1

6 Ratings & 0 Reviews

86% Likelihood to Recommend

5

1 Ratings & 1 Reviews

100% Likelihood to Recommend

See all ManageEngine ServiceDesk Plus reviews

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Cons

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Currently no cons are available. Please check back later

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N/A - nidhi Sep 14, 2016

Reviews

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Verified customer reviews

Rating

Mas Ud Jan 23, 2025

Rating

Ahmett I'mgeraare Dec 28, 2024

these folks are great

nidhi Sep 14, 2016

See all ManageEngine ServiceDesk Plus reviews

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Modern persona-based UX
  • checked Knowledge Management
  • checked Service Level Management
  • checked Service Request Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Incident Management
  • checked Collaboration Tools
  • checked Transforming the agent experience
  • checked Container Deployment
  • checked Powerful, stunning reports and visualizations
  • checked Cognitive automation capabilities
  • checked BMC Helix Multi-Cloud Service Management
  • checked Comprehensive and intuitive service
  • checked Reporting & Analytics
  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

HCL SX

HCL SX

Freshservice

Freshservice

ServiceNow

ServiceNow

Jira Service Management

Jira Service Management

See all BMC Helix ITSM alternatives img
HCL SX

HCL SX

Freshservice

Freshservice

ServiceNow

ServiceNow

Jira Service Management

Jira Service Management

See all ManageEngine ServiceDesk Plus alternatives img

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BMC Helix ITSM vs ManageEngine ServiceDesk Plus Comparison FAQs

Software questions,
answered

While BMC Helix ITSM offers customized features, ManageEngine ServiceDesk Plus has diverse modules. Select between BMC Helix ITSM or ManageEngine ServiceDesk Plus as per your business needs.

Both these products offer similar features but with a different approach. While BMC Helix ITSM emphasizes on user experiences, ManageEngine ServiceDesk Plus focuses on functionalities.

It all depends on the functionalities that you prefer. While BMC Helix ITSM offers add-ons along with essential features, ManageEngine ServiceDesk Plus emphasizes on customization.

No, the difference between BMC Helix ITSM and ManageEngine ServiceDesk Plus lies in terms of features and functionalities. While BMC Helix ITSM can be customized as per the user’s needs, ManageEngine ServiceDesk Plus addresses the diverse audience.

It depends upon your business requirement. Both BMC Helix ITSM and ManageEngine ServiceDesk Plus provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While BMC Helix ITSM is customizable, BMC Helix ITSM offers comprehensive modules.

A Quick Comparison Between BMC Helix ITSM vs ManageEngine ServiceDesk Plus

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of BMC Helix ITSM vs ManageEngine ServiceDesk Plus In terms of Features
  • Comparison Between BMC Helix ITSM and ManageEngine ServiceDesk Plus In terms of Deployment Type
  • BMC Helix ITSM or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry
  • Which Is Better? - BMC Helix ITSM or ManageEngine ServiceDesk Plus

Comparison of BMC Helix ITSM vs ManageEngine ServiceDesk Plus In terms of Features

BMC Helix ITSM includes features like Modern persona-based UX, Knowledge Management, Service Level Management and Self Service Portal. ManageEngine ServiceDesk Plus is known for functionalities like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). When you compare BMC Helix ITSM vs ManageEngine ServiceDesk Plus, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between BMC Helix ITSM and ManageEngine ServiceDesk Plus In terms of Deployment Type

While BMC Helix ITSM supports Web Based deployment; ManageEngine ServiceDesk Plus is suitable for Web Based and On Premises deployment. While selecting between BMC Helix ITSM and ManageEngine ServiceDesk Plus, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

BMC Helix ITSM or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

BMC Helix ITSM is ideal for industries like All Industries. For All Industries, ManageEngine ServiceDesk Plus is a better choice. If you are confused between BMC Helix ITSM or ManageEngine ServiceDesk Plus, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - BMC Helix ITSM or ManageEngine ServiceDesk Plus

BMC Helix ITSM and ManageEngine ServiceDesk Plus can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare BMC Helix ITSM and ManageEngine ServiceDesk Plus during demo to decide which one is best for your business.

Author: Techjockey Team

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