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  4. BMC Helix ITSM VS OpenText Service Management

BMC Helix ITSM VS OpenText Service Management

Let’s have a side-by-side comparison of BMC Helix ITSM vs OpenText Service Management to find out which one is better. This software comparison between BMC Helix ITSM and OpenText Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether BMC Helix ITSM or OpenText Service Management fits your business.

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BMC Helix ITSM
BMC Helix ITSM

4.1

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OpenText Service Management
OpenText Service Management

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BMC Helix ITSM
BMC Helix ITSM

4.1

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OpenText Service Management
OpenText Service Management

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  • img 6 Ratings & 0 Reviews
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Pricing

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Price Plans

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Ratings

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Overall ratings

4.1

6 Ratings & 0 Reviews

86% Likelihood to Recommend

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Reviews

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Verified customer reviews

Rating

Mas Ud Jan 23, 2025

Rating

Ahmett I'mgeraare Dec 28, 2024

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Modern persona-based UX
  • checked Knowledge Management
  • checked Service Level Management
  • checked Service Request Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Incident Management
  • checked Collaboration Tools
  • checked Transforming the agent experience
  • checked Container Deployment
  • checked Powerful, stunning reports and visualizations
  • checked Cognitive automation capabilities
  • checked BMC Helix Multi-Cloud Service Management
  • checked Comprehensive and intuitive service
  • checked Reporting & Analytics
  • checked Incident Management
  • checked Multi Channel Support
  • checked Role-Based Access Control (RBAC)
  • checked Reporting & Analytics
  • checked Work Order Management
  • checked Surveys & Feedback
  • checked Self Service Portal
  • checked Asset Management
  • checked Release Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Service Request Management
  • checked Change Management
  • checked Problem Management
  • checked Compliance Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

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ServiceNow

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HCL SX

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ManageEngine ServiceDesk Plus

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ServiceNow

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See all OpenText Service Management alternatives img

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BMC Helix ITSM vs OpenText Service Management Comparison FAQs

Software questions,
answered

While BMC Helix ITSM offers customized features, OpenText Service Management has diverse modules. Select between BMC Helix ITSM or OpenText Service Management as per your business needs.

Both these products offer similar features but with a different approach. While BMC Helix ITSM emphasizes on user experiences, OpenText Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While BMC Helix ITSM offers add-ons along with essential features, OpenText Service Management emphasizes on customization.

No, the difference between BMC Helix ITSM and OpenText Service Management lies in terms of features and functionalities. While BMC Helix ITSM can be customized as per the user’s needs, OpenText Service Management addresses the diverse audience.

It depends upon your business requirement. Both BMC Helix ITSM and OpenText Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While BMC Helix ITSM is customizable, BMC Helix ITSM offers comprehensive modules.

A Quick Comparison Between BMC Helix ITSM vs OpenText Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of BMC Helix ITSM vs OpenText Service Management In terms of Features
  • Comparison Between BMC Helix ITSM and OpenText Service Management In terms of Deployment Type
  • BMC Helix ITSM or OpenText Service Management: Which Is Ideal for Your Industry
  • Which Is Better? - BMC Helix ITSM or OpenText Service Management

Comparison of BMC Helix ITSM vs OpenText Service Management In terms of Features

BMC Helix ITSM includes features like Modern persona-based UX, Knowledge Management, Service Level Management and Self Service Portal. OpenText Service Management is known for functionalities like Incident Management, Multi Channel Support, Role-Based Access Control (RBAC) and Reporting & Analytics. When you compare BMC Helix ITSM vs OpenText Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between BMC Helix ITSM and OpenText Service Management In terms of Deployment Type

While BMC Helix ITSM supports Web Based deployment; OpenText Service Management is suitable for Web Based deployment. While selecting between BMC Helix ITSM and OpenText Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

BMC Helix ITSM or OpenText Service Management: Which Is Ideal for Your Industry

BMC Helix ITSM is ideal for industries like All Industries. For All Industries, OpenText Service Management is a better choice. If you are confused between BMC Helix ITSM or OpenText Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - BMC Helix ITSM or OpenText Service Management

BMC Helix ITSM and OpenText Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare BMC Helix ITSM and OpenText Service Management during demo to decide which one is best for your business.

Author: Techjockey Team

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