Jira Service Management VS OpenText Service Management

Let’s have a side-by-side comparison of Jira Service Management vs OpenText Service Management to find out which one is better. This software comparison between Jira Service Management and OpenText Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Jira Service Management or OpenText Service Management fits your business.

Comparison

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Jira Service Management

4.3

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OpenText Service Management

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Pricing

Price Plans

$ 19

Standard-(Team size: 75 agents)

$ 48

Premium-(Team size: 75 agents)

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Ratings

Overall ratings

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.3

Ease of Use 4.3

Customer Support 4.6

Likelihood to Recommend

Not Available

Currently no ratings are available. Please check back later

Reviews

Verified customer reviews

Rating

Prasanna P Feb 22, 2024

Rating

Bousmaha Ibtissem Feb 22, 2024

Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Request Management
Incident Management
Problem Management
Change Management
Asset Management
Configuration Management
Knowledge Management
Integration
Mobile App

Incident Management
Multi Channel Support
Role-Based Access Control (RBAC)
Reporting & Analytics
Work Order Management
Surveys & Feedback
Self Service Portal
Asset Management
Release Management
Configuration Management
Knowledge Management
Service Request Management
Change Management
Problem Management
Compliance Management

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

Does Jira have asset management?

Yes, Jira has asset management that helps the teams by enabling them to monitor ... Read more

See all Jira Service Management Questions & Answers

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Alternatives

Top Alternative Products

HCL SX

Freshservice

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HCL SX

Freshservice

ManageEngine ServiceDesk Plus

BMC Helix ITSM

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Jira Service Management vs OpenText Service Management Comparison FAQs

Software questions,
answered

While Jira Service Management offers customized features, OpenText Service Management has diverse modules. Select between Jira Service Management or OpenText Service Management as per your business needs.

Both these products offer similar features but with a different approach. While Jira Service Management emphasizes on user experiences, OpenText Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While Jira Service Management offers add-ons along with essential features, OpenText Service Management emphasizes on customization.

No, the difference between Jira Service Management and OpenText Service Management lies in terms of features and functionalities. While Jira Service Management can be customized as per the user’s needs, OpenText Service Management addresses the diverse audience.

It depends upon your business requirement. Both Jira Service Management and OpenText Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Jira Service Management is customizable, Jira Service Management offers comprehensive modules.

A Quick Comparison Between Jira Service Management vs OpenText Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Jira Service Management vs OpenText Service Management In terms of Features
Comparison Between Jira Service Management and OpenText Service Management In terms of Deployment Type
Jira Service Management or OpenText Service Management: Which Is Ideal for Your Industry
Which Is Better? - Jira Service Management or OpenText Service Management

Comparison of Jira Service Management vs OpenText Service Management In terms of Features

Jira Service Management includes features like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. OpenText Service Management is known for functionalities like Incident Management, Multi Channel Support, Role-Based Access Control (RBAC) and Reporting & Analytics. When you compare Jira Service Management vs OpenText Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Jira Service Management and OpenText Service Management In terms of Deployment Type

While Jira Service Management supports Web Based deployment; OpenText Service Management is suitable for Web Based deployment. While selecting between Jira Service Management and OpenText Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Jira Service Management or OpenText Service Management: Which Is Ideal for Your Industry

Jira Service Management is ideal for industries like All Industries. For All Industries, OpenText Service Management is a better choice. If you are confused between Jira Service Management or OpenText Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Jira Service Management or OpenText Service Management

Jira Service Management and OpenText Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Jira Service Management and OpenText Service Management during demo to decide which one is best for your business.

Author: Techjockey Team

Jira Service Management VS OpenText Service Management

We provide the best software solution for your business needs

Jira Service Management vs OpenText Service Management Comparison FAQs

Is Jira Service Management better than OpenText Service Management?

Are Jira Service Management and OpenText Service Management same?

Which is better Jira Service Management or OpenText Service Management?

Is Jira Service Management the same as OpenText Service Management?

Can Jira Service Management replace OpenText Service Management?

What is the difference between Jira Service Management and OpenText Service Management?

A Quick Comparison Between Jira Service Management vs OpenText Service Management

Comparison of Jira Service Management vs OpenText Service Management In terms of Features

Comparison Between Jira Service Management and OpenText Service Management In terms of Deployment Type

Jira Service Management or OpenText Service Management: Which Is Ideal for Your Industry

Which Is Better? - Jira Service Management or OpenText Service Management

Jira Service Management VS OpenText Service Management

We provide the best software solution for your business needs

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Jira Service Management vs OpenText Service Management Comparison FAQs

Is Jira Service Management better than OpenText Service Management?

Are Jira Service Management and OpenText Service Management same?

Which is better Jira Service Management or OpenText Service Management?

Is Jira Service Management the same as OpenText Service Management?

Can Jira Service Management replace OpenText Service Management?

What is the difference between Jira Service Management and OpenText Service Management?

A Quick Comparison Between Jira Service Management vs OpenText Service Management

Comparison of Jira Service Management vs OpenText Service Management In terms of Features

Comparison Between Jira Service Management and OpenText Service Management In terms of Deployment Type

Jira Service Management or OpenText Service Management: Which Is Ideal for Your Industry

Which Is Better? - Jira Service Management or OpenText Service Management

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