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  4. Salesforce Service Cloud VS Servetel

Salesforce Service Cloud VS Servetel

Let’s have a side-by-side comparison of Salesforce Service Cloud vs Servetel to find out which one is better. This software comparison between Salesforce Service Cloud and Servetel is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce Service Cloud or Servetel fits your business.

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Salesforce Service Cloud
Salesforce Service Cloud

4.3

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Servetel
Servetel

3.5

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Salesforce Service Cloud
Salesforce Service Cloud

4.3

Get Free Demo
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Servetel
Servetel

3.5

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

  • Buyer’s Guide

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  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 0 Reviews
  • icon_desktop
  • img 6 Ratings & 6 Reviews
  • icon_desktop icon_ios icon_Android icon_mac icon_Android

Pricing

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Price Plans

$ 24

Starter Suite (The simple CRM suite for marketing, sales, service, and commerce)

$ 80

Professional (The CRM for service)

$ 165

Enterprise (The CRM for service with built-in AI)

View Details img

Price on Request

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  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 18%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.3

3 Ratings & 0 Reviews

93% Likelihood to Recommend

3.5

6 Ratings & 6 Reviews

61% Likelihood to Recommend

See all Servetel reviews

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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Now none - Kunal Mar 01, 2024

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Reasonable service. Nothing extraordinary though. - Abhishek Dec 11, 2023

Cons

Not Available

Currently no cons are available. Please check back later

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Bad customer support is afraid of picking up customers' calls. Random policies - Kunal Mar 01, 2024

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Very unprofessional team. Can increase prices at any time and disconnect service...Read more - Abhishek Dec 11, 2023

Reviews

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Verified customer reviews

Rating

Dipu choudhary Jan 16, 2025

Rating

Ganga Dhar Sep 20, 2024

Unprofessional company with random dictator policies on customers

Kunal Mar 01, 2024

It is extremely unprofessional

Abhishek Dec 11, 2023

See all Servetel reviews

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Appointment Management
  • checked Collaboration Tools
  • checked Campaign Management
  • checked Call Logging
  • checked Call Recording
  • checked Routing
  • checked Audit Trail
  • checked Call Center Management
  • checked Customer Service
  • checked Customizable Branding
  • checked Webhook Integration
  • checked Real-Time Reports
  • checked User Friendly
  • checked SMS Alert
  • checked Live Call Monitoring
  • checked Real Time Analytics
  • checked Call Routing
  • checked Number Masking
  • checked Call Forwarding
  • checked Call Recording
  • checked Agent Scheduling
  • checked CRM Integration

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

InstaCX

InstaCX

Salesforce Order Management

Salesforce Order Management

OmniAssist

OmniAssist

KOOPS Sales Force Automation

KOOPS Sales Force Automation

See all Salesforce Service Cloud alternatives img
Alohaa

Alohaa

VAANI

VAANI

Office24By7

Office24By7

Smartflo - Cloud Telephony Solutions

Smartflo - Cloud Telephony Solutions

See all Servetel alternatives img

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Salesforce Service Cloud vs Servetel Comparison FAQs

Software questions,
answered

While Salesforce Service Cloud offers customized features, Servetel has diverse modules. Select between Salesforce Service Cloud or Servetel as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce Service Cloud emphasizes on user experiences, Servetel focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce Service Cloud offers add-ons along with essential features, Servetel emphasizes on customization.

No, the difference between Salesforce Service Cloud and Servetel lies in terms of features and functionalities. While Salesforce Service Cloud can be customized as per the user’s needs, Servetel addresses the diverse audience.

It depends upon your business requirement. Both Salesforce Service Cloud and Servetel provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce Service Cloud is customizable, Salesforce Service Cloud offers comprehensive modules.

A Quick Comparison Between Salesforce Service Cloud vs Servetel

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Salesforce Service Cloud vs Servetel In terms of Features
  • Comparison Between Salesforce Service Cloud and Servetel In terms of Deployment Type
  • Salesforce Service Cloud or Servetel: Which Is Ideal for Your Industry
  • Which Is Better? - Salesforce Service Cloud or Servetel

Comparison of Salesforce Service Cloud vs Servetel In terms of Features

Salesforce Service Cloud includes features like Appointment Management, Collaboration Tools, Campaign Management and Call Logging. Servetel is known for functionalities like Webhook Integration, Real-Time Reports, User Friendly and SMS Alert. When you compare Salesforce Service Cloud vs Servetel, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce Service Cloud and Servetel In terms of Deployment Type

While Salesforce Service Cloud supports Web Based deployment; Servetel is suitable for Web Based deployment. While selecting between Salesforce Service Cloud and Servetel, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce Service Cloud or Servetel: Which Is Ideal for Your Industry

Salesforce Service Cloud is ideal for industries like All Industries. For Contact Center, Servetel is a better choice. If you are confused between Salesforce Service Cloud or Servetel, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce Service Cloud or Servetel

Salesforce Service Cloud and Servetel can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce Service Cloud and Servetel during demo to decide which one is best for your business.

Author: Techjockey Team

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