SolarWinds Service Desk VS OpenText Service Management

Let’s have a side-by-side comparison of SolarWinds Service Desk vs OpenText Service Management to find out which one is better. This software comparison between SolarWinds Service Desk and OpenText Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SolarWinds Service Desk or OpenText Service Management fits your business.

Comparison

Pricing

Price Plans

$ 39

Essentials

$ 79

Advanced

$ 99

Premier

View Details

Price on Request

Get customise plan according to your business requirement

Get Price

Techjockey Verified
Free Trial
Lifetime Plan

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Reporting & Analytics
Notification Management
Forms Management
Request Routing
Service Level Management
Software License Management
Configuration Management
Knowledge Management
Service Catalog Management
Release Management
Change Management
Problem Management
Self Service Portal

Incident Management
Multi Channel Support
Role-Based Access Control (RBAC)
Reporting & Analytics
Work Order Management
Surveys & Feedback
Self Service Portal
Asset Management
Release Management
Configuration Management
Knowledge Management
Service Request Management
Change Management
Problem Management
Compliance Management

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Freshservice

ManageEngine ServiceDesk Plus

BMC Helix ITSM

ServiceNow

See all SolarWinds Service Desk alternatives

Freshservice

ManageEngine ServiceDesk Plus

BMC Helix ITSM

ServiceNow

See all OpenText Service Management alternatives

SolarWinds Service Desk vs OpenText Service Management Comparison FAQs

Software questions,
answered

While SolarWinds Service Desk offers customized features, OpenText Service Management has diverse modules. Select between SolarWinds Service Desk or OpenText Service Management as per your business needs.

Both these products offer similar features but with a different approach. While SolarWinds Service Desk emphasizes on user experiences, OpenText Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While SolarWinds Service Desk offers add-ons along with essential features, OpenText Service Management emphasizes on customization.

No, the difference between SolarWinds Service Desk and OpenText Service Management lies in terms of features and functionalities. While SolarWinds Service Desk can be customized as per the user’s needs, OpenText Service Management addresses the diverse audience.

It depends upon your business requirement. Both SolarWinds Service Desk and OpenText Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SolarWinds Service Desk is customizable, SolarWinds Service Desk offers comprehensive modules.

A Quick Comparison Between SolarWinds Service Desk vs OpenText Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of SolarWinds Service Desk vs OpenText Service Management In terms of Features
Comparison Between SolarWinds Service Desk and OpenText Service Management In terms of Deployment Type
SolarWinds Service Desk or OpenText Service Management: Which Is Ideal for Your Industry
Which Is Better? - SolarWinds Service Desk or OpenText Service Management

Comparison of SolarWinds Service Desk vs OpenText Service Management In terms of Features

SolarWinds Service Desk includes features like Incident Management, Reporting & Analytics, Notification Management and Forms Management. OpenText Service Management is known for functionalities like Incident Management, Multi Channel Support, Role-Based Access Control (RBAC) and Reporting & Analytics. When you compare SolarWinds Service Desk vs OpenText Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SolarWinds Service Desk and OpenText Service Management In terms of Deployment Type

While SolarWinds Service Desk supports Web Based deployment; OpenText Service Management is suitable for Web Based deployment. While selecting between SolarWinds Service Desk and OpenText Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SolarWinds Service Desk or OpenText Service Management: Which Is Ideal for Your Industry

SolarWinds Service Desk is ideal for industries like All Industries. For All Industries, OpenText Service Management is a better choice. If you are confused between SolarWinds Service Desk or OpenText Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SolarWinds Service Desk or OpenText Service Management

SolarWinds Service Desk and OpenText Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SolarWinds Service Desk and OpenText Service Management during demo to decide which one is best for your business.

Author: Techjockey Team

SolarWinds Service Desk VS OpenText Service Management

We provide the best software solution for your business needs

SolarWinds Service Desk vs OpenText Service Management Comparison FAQs

Is SolarWinds Service Desk better than OpenText Service Management?

Are SolarWinds Service Desk and OpenText Service Management same?

Which is better SolarWinds Service Desk or OpenText Service Management?

Is SolarWinds Service Desk the same as OpenText Service Management?

Can SolarWinds Service Desk replace OpenText Service Management?

What is the difference between SolarWinds Service Desk and OpenText Service Management?

A Quick Comparison Between SolarWinds Service Desk vs OpenText Service Management

Comparison of SolarWinds Service Desk vs OpenText Service Management In terms of Features

Comparison Between SolarWinds Service Desk and OpenText Service Management In terms of Deployment Type

SolarWinds Service Desk or OpenText Service Management: Which Is Ideal for Your Industry

Which Is Better? - SolarWinds Service Desk or OpenText Service Management

SolarWinds Service Desk VS OpenText Service Management

We provide the best software solution for your business needs

We've sent an OTP verification code to

SolarWinds Service Desk vs OpenText Service Management Comparison FAQs

Is SolarWinds Service Desk better than OpenText Service Management?

Are SolarWinds Service Desk and OpenText Service Management same?

Which is better SolarWinds Service Desk or OpenText Service Management?

Is SolarWinds Service Desk the same as OpenText Service Management?

Can SolarWinds Service Desk replace OpenText Service Management?

What is the difference between SolarWinds Service Desk and OpenText Service Management?

A Quick Comparison Between SolarWinds Service Desk vs OpenText Service Management

Comparison of SolarWinds Service Desk vs OpenText Service Management In terms of Features

Comparison Between SolarWinds Service Desk and OpenText Service Management In terms of Deployment Type

SolarWinds Service Desk or OpenText Service Management: Which Is Ideal for Your Industry

Which Is Better? - SolarWinds Service Desk or OpenText Service Management

We've sent an OTP verification
code to