How to create a knowledge base with Knowledge Management tool - Document360

Document360

Name: Document360
Brand: Kovai Limited
Price: 199 USD
Availability: InStock
Rating: 5.00 (1 reviews)

Brand : Kovai Limited

5
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$ 199

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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Document360 is a knowledge management solution that has been developed for growing organizations to create knowledge bases for external and internal use. This knowledge base platform assists businesses in creating SOPs, product help docs, self-service tools, internal knowledge bases, etc. for their...Read more

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Document360 Software Pricing, Features & Reviews

What is Document360?

Document360 integrates with your existing analytics, help desk, chat products, commenting module, and other tools to make your documentation process seamless.

Why Choose Document360 Knowledge Base Management Software?

Customer Support: Helps create a full-featured knowledge base to address common problems of your customers related to your product or service.
Integrations: Can be easily integrated with external systems like CRO tools, chat, analytics, commenting, etc. for data import.
Extensions: You can integrate your knowledge base with external systems like help desk, team collaboration, chat, etc.
Migration: You can use inbuilt tools to seamlessly import existing knowledge bases from other platforms.

Benefits of Document360 Software

Product-Help Docs: Allows you to design self-service, top-notch knowledge content for your SaaS offerings and products.
Technical Documentation: Using this platform, you can develop tutorials, how-to guides, reference docs, release notes, system docs, etc.
Online User-Guides: Replace static offline PDF user manuals with updated online guides.
FAQs: Create dynamic FAQ pages where you can regularly add/update questions and answers.
Knowledge Base: Allows you to build private, public and mixed knowledge base for your clients and employees.
SOPs: With the help of this software, design SOPs like sales/marketing playbooks, employee handbooks, etc.
Helpdesks: You can integrate the knowledge base of your organization with different ticketing systems like Freshdesk, Zendesk, etc. for helpdesk support.
Analytics Tools: Enables you to connect your knowledge base with different analytics platforms like Segment and Google Analytics.
Multilingual Support: Using a language translation platform like Crowdin, you can convert your knowledge base into different languages.
Ticket deflector: To reduce the volume of support ticket by encouraging the users to find answers in the knowledge base
Commenting: To put comments, you can embed advanced commenting platforms like Disqus in the knowledge base.
CRO Tools: You can connect your knowledge base with different CRO (conversion rate optimization) tools such as Freshmarketer and Hotjar.

Pricing of Document360

Document360 price details are available on request at techjockey.com. Please request a call back for subscription-related details and to avail yourself of the offers on premium packages.

Document360 Features

Documentation Create and maintain knowledge-based articles using ‘out-of-the-box’ documentation functionality.
AI Powered Search Using the advanced search feature, you can search for any term and generate a listing of recommended articles.
Discussion Platform To write or evaluate published/drafted articles, it provides you with a discussion platform to work with authors in the team.
Automated Workflow Optimization Design as well as manage the ‘documentation workflow’ while assigning due dates and roles to individuals at every step.
Embed Images/Videos Allows you to upload screenshots and videos into your documents from platforms like Vimeo, YouTube, Wistia, etc.
Callouts Use callouts to draw readers' attention to key advice, cautions, mistakes, and facts.
File attachments Enables you to put attachments towards the end of articles to help users comprehend your content better.
Landing Pages Design a landing page that matches the look and feel of your brand and directs users to the appropriate category/topic.
Backup & Restore Use manual/auto-scheduled backups to overcome the issue of missing or deleted content.
Export & Import With just one click you can export your articles, which you can then import into a new project.
Performance Allows you to check the performance of your content based on views, reads, likes, dislikes, etc.
Feedbacks Get complete analytical data based on readers’ feedback, including their likes, dislikes, etc.

Document360 Review

Have recommended this product

Overall Score

5/5

Based on 1 Review

Features 5/5

Value for Money 5/5

Ease of Use 5/5

Customer Support 5/5

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Your valuable feedback helps others like you make a better decision.

Tiny Tom

Verified reviewer:

Lead, IT

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Dec 16, 2022

5/5

“Excellent knowledge base solution”

Pros : Even for someone who only has a basic understanding of markup, the markdown editor is a tremendously useful function. The built-in formatting tools enable easy creation of professional documents.

Cons : I wish there were more extensions available for other helpdesk products.

Reason to switch : Having an internal knowledge base solution where anyone within the Org can find answers reduces the need for someone to be present all of the time to answer questions.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5