IDnow

Candidate Management

• Status Tracking
  Real-time tracking of identification sessions (e.g., pending, successful, failed) via portal/API.
• Profile Creation
  Automatically creates 'Person' resources and pre-fills data via OCR extraction.
• Candidate Portal
  Provides an intuitive, mobile-optimized interface for candidates to submit ID data.
• Candidate Scoring
  Proprietary fraud prevention technology assigns risk signals to identity attempts.
• Bulk Uploads
  Import multiple candidate details simultaneously to enhance efficiency.
• Alias and Maiden Name Search
  Identify and verify any alternative names used by the candidate.

Verification Modules

• Credit Check
  Offers 'Financial Risk Checks' using third-party data to verify reported income and risk.
• Address Verification
  Supports Proof of Address (PoA) document extraction and validation.
• Identity Verification
  Core capability using AI, biometrics, and human experts to verify global IDs.
• International Screening
  Supports over 3,000 documents from 195+ countries with global AML coverage.
• Education Verification
  Confirm academic credentials and institutions attended.
• Employment Verification
  Validate previous employment details, including roles and durations.
• Criminal Record Check
  Conduct comprehensive searches for any past criminal activities.
• Social Media Screening
  Analyze social media profiles for behaviors that may impact employment.
• Drug Testing
  Interface with drug testing services for comprehensive candidate screening.

Administration and Workflow Management

• Task Assignment
  Includes a 'Supervisor Role' to manage and assign location-based privileges to agents.
• Customizable Workflows
  Drag-and-drop orchestration to tailor identity proofing steps to specific business needs.
• Automatic Follow-ups
  Intelligent fallback routing directs users to alternative methods if one fails.
• Notification System
  Instant notifications and webhooks keep businesses updated on verification results.

Integrations

• API Integration
  Provides RESTful APIs and mobile SDKs (iOS/Android) for seamless platform integration.
• Third Party Integrations
  Partners with platforms like Mambu, Docusign, and various CRM/ERP systems.
• Applicant Tracking System (ATS) Integration
  Modular setup supports HR use cases and integrates with recruitment workflows.
• HRMS Integration
  Compatible with major ERP systems to streamline employee onboarding data.
• Help Desk Integration
  Developer-friendly APIs allow for custom integration with support and help desk tools.
• Payment Gateway Integration
  Support processing of payments for services rendered.
• Property Management Systems Integration
  Connect with property management tools for tenant screenings.

Security and Compliance

• Audit Trail
  Provides legally binding audit trails for e-signatures and identification processes.
• Data Encryption
  High-security data centers in the EU with all communication through encrypted channels.
• Consent Management
  Integrated flow requiring users to consent to Terms & Conditions and data processing.
• Compliance Tracking
  Real-time monitoring of AML, KYC, and PEP/Sanction lists to ensure ongoing compliance.
• Role-Based Access Control (RBAC)
  Advanced user management with specific roles like 'Supervisor' for platform access.
• GDPR/CCPA Compliance
  Fully GDPR compliant with data processing restricted to high-security EU data centers.
• Audit Compliance
  Adheres to strict regulatory standards like eIDAS, AMLA, and GwG.
• FCRA Compliance
  Adhere to the Fair Credit Reporting Act guidelines for background checks.
• I-9 Compliance
  Ensure verification of employment eligibility in the U.S. through Form I-9 compliance.

Analytics and Reporting

• Audit Logs
  Maintains detailed logs of identification attempts, statuses, and expert reviews in the portal.
• Comprehensive Reporting
  Deep customer analytics and state-of-the-art reporting based on Tableau.
• Customizable Reports
  Flexible reporting tools to mine unique insights from customer identification journeys.
• Analytics Dashboard
  My IDnow portal offers visual metrics on volume, conversion, and fraud signals.
• Real Time Status Updates
  Provides sub-12-second automated decisions and real-time webhook updates.
• Batch Processing
  Handle multiple background checks simultaneously to improve efficiency.

Alerts And Notifications

• Email and SMS Notifications
  Uses SMS OTPs for verification and provides automated webhooks for status updates.
• Security Alerts
  360 Signals provides customizable triggers and alerts for detecting forged IDs and fraud.
• Custom Event Alerts
  Webhook events (e.g., IDENTIFICATION_SUCCESS) trigger custom actions in client systems.
• Non-Compliance Issues
  Detects and flags mismatched data, expired documents, and AML watchlist hits.

AI Capabilities

• Automated Background Checks
  Automated AML, PEP, and Sanctions screening against global databases.
• AI-Powered Analytics and Detection
  Uses AI and Machine Learning for biometric liveness and document fraud detection.
• Adverse Action Management
  Facilitate legally required procedures when adverse information is found.