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mHelpDesk

Brand: mHelpDesk

  • 4.2

  • 4 Ratings

mHelpDesk is a cloud-based field service management software designed to streamline operations for service-oriented businesses.

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mHelpDesk Software Overview

What is mHelpDesk?

mHelpDesk is an employee management software and a field service management software that helps businesses streamline operations by managing scheduling, dispatching, invoicing, and customer communication. It enables field technicians to access job details, update work statuses, and capture signatures via mobile devices, improving efficiency, organization, and customer satisfaction.

Why Choose mHelpDesk Field Service Management Software?

  • Streamlined Scheduling & Dispatching: Easily assign jobs to field technicians and optimize routes for efficiency.
  • Mobile Access for Technicians: Access job details, update statuses, and capture customer signatures from anywhere.
  • Invoicing & Payment Management: Generate invoices, process payments, and track billing directly within the platform.
  • Improved Customer Communication: Send automated reminders and notifications to keep customers informed.
  • Actionable Reporting & Analytics: Monitor job performance, technician productivity, and financial metrics.
  • Seamless Integrations: Sync with accounting software like QuickBooks for smooth financial management.
  • Enhanced Efficiency: Reduces manual work, improves coordination, and helps businesses operate more effectively.
  • Dedicated Support: Offers reliable customer support to assist with onboarding and ongoing inquiries.

Benefits of mHelpDesk

  • Efficient Field Operations: mHelpDesk Field Service Management Software can streamlines scheduling, dispatching, and job management for field technicians.
  • Increased Productivity: Mobile access allows technicians to update jobs in real time, reducing delays and errors.
  • Faster Invoicing & Payments: Generate invoices and process payments on the go, improving cash flow.
  • Enhanced Customer Satisfaction: Automated reminders and notifications keep customers informed and engaged.
  • Data-Driven Insights: Reporting and analytics help track performance, identify bottlenecks, and optimize operations.
  • Seamless Integration: Field Service Management Software syncs with tools like QuickBooks to simplify accounting and financial tracking.
  • Reduced Administrative Work: Automates repetitive tasks, freeing up staff to focus on core business activities.
  • Scalable Solution: Suitable for small to medium-sized service businesses, growing with your operations.

Pricing of mHelpDesk

mHelpDesk pricing is available on request at Techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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mHelpDesk Company Details

Brand: mHelpDesk

Founded Year:  2009

mHelpDesk is a fast, easy and reliable way to get complete visibility over your service tickets, technicians, scheduling, and billing. It works on your desktop, laptop, smart phone, or tablet – it’s as easy as pie.

Director/Founders Khoa Ho, Vincent Wong
Company Size 101-500 Employees

mHelpDesk Pricing & Plans

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mHelpDesk Features

  • icon_check Lead Management
    Capture, track & nurture leads, automate follow‑up, convert faster, and elevate sales‑to‑job conversion rates.
  • icon_check Online Booking
    Embed customizable booking widget, show real‑time availability, auto‑schedule appointments online.
  • icon_check Workflow Management
    Define & automate job stages, track progress from inquiry through payment, improve team coordination.
  • icon_check Job Management
    Assign, monitor and update job status in one place; includes custom forms and detailed tracking.
  • icon_check Dispatch Management
    Central calendar for drag‑drop job assignments, visibility into availability and dispatch history.
  • icon_check Live Tracking
    Real‑time location tracking via mobile app, no hardware required; view techs on map and run reports.
  • icon_check Custom Forms
    Build field or web‑based forms, collect structured data, group logically, sync across devices.
  • icon_check Customer Management
    Store multi‑location customer records, service history, equipment details and billing history.
  • icon_check Financial Reporting
    Generate visual reports—revenue, taxes, balances—with CSV export and pivoted insights.
  • icon_check Customer Portal
    Customers log in online to request service, view history, and pay invoices.
mHelpDesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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mHelpDesk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMBs SMEs MSMBs MSMEs Freelancers
Customer Support
Email Communities
Language
English

mHelpDesk Gallery

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mHelpDesk Review

4.2

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.6
  • Value for Money 4.1
  • Ease of Use 4.2
  • Customer Support 4.1

85% Recommend this Product

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How much does mHelpDesk Field Service Management Software cost?

mHelpDesk pricing can be requested at techjockey.com. Pricing is customised based on specific business needs.

Which operating system does mHelpDesk support?

mHelpDesk is web-based and works on all major operating systems, including Windows, macOS, and Linux, via any browser.

How does mHelpDesk Field Service Management Software work?

It helps businesses manage field operations by organizing scheduling, dispatching, invoicing, and customer communication in one platform.

Is mHelpDesk suitable for small businesses?

Yes, mHelpDesk is ideal for small to medium-sized service businesses, providing scalable tools for efficient operations.

Does mHelpDesk offer a free trial or a demo?

Yes, mHelpDesk offers a free demo so businesses can explore its features before subscribing.

What features does mHelpDesk offer?

Key features include lead management, job management, custom forms, customer portal, dispatching, workflow automation, live tracking, and financial reporting.

Is there any mHelpDesk App?

Yes, mHelpDesk offers a mobile app for field technicians to access jobs, update statuses, and capture signatures on the go.

Who are the potential users of mHelpDesk Field Service Management Software?

Potential users include service-oriented businesses such as HVAC, plumbing, electrical, landscaping, and other field service companies.

How secure is mHelpDesk?

mHelpDesk Field Service Management Software ensures data security through encryption, secure access controls, and compliance with industry standards.

What is mHelpDesk used for?

mHelpDesk is used to streamline field service management, improve operational efficiency, enhance customer communication, and manage finances effectively.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.