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Salesforce Agentforce

Brand: Salesforce

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Salesforce Agentforce is an AI-powered digital labor solution that enables businesses to deploy autonomous agents capable of handling customer service, sales, marketing, and operational tasks.

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Salesforce Agentforce Software Overview

What is Salesforce Agentforce?

Salesforce Agentforce is an AI agent platform used by organizations to build, customize, and deploy autonomous AI agents across business functions. These AI agents can understand context, reason through tasks, take actions, and interact with customers or employees in natural language.

Agentforce integrates seamlessly with Salesforce applications, workflows, and enterprise data, allowing agents to perform tasks effortlessly. It can resolve customer inquiries, qualify leads, support employees, and automate repetitive processes. The platform leverages trusted business data and built-in security controls to deliver accurate and reliable outcomes.

With low-code tools, businesses can quickly configure and deploy AI agents tailored to specific use cases. By combining automation, intelligence, and enterprise-grade governance, Salesforce Agentforce helps organizations enhance customer and employee experiences.

Benefits of Salesforce Agentforce

  • Autonomous AI Agents: Enable AI agents to understand requests, reason through tasks, and take actions independently across business processes.
  • Always-On Customer Support: Deliver 24/7 customer assistance through intelligent agents that can resolve queries and complete tasks.
  • Trusted Business Data Access: Ground AI responses and actions in enterprise data available through the Salesforce Platform.
  • Faster Task Resolution: Reduce response times by allowing agents to execute workflows and complete actions without manual intervention.
  • Personalized Experiences: Provide context-aware interactions using customer data, business rules, and organizational knowledge.
  • Scalable Digital Workforce: Deploy multiple AI agents across departments to handle increasing workloads efficiently.
  • Enterprise-Grade Trust and Security: Operate with built-in governance, security, and compliance controls across the Salesforce ecosystem.

Why Use Salesforce Agentforce?

  • Create Agents with Low-Code Tools: Build and customize AI agents quickly using intuitive configuration tools and workflows.
  • Automate Business Actions: Enable agents to perform tasks, trigger workflows, update records, and take action across systems.
  • Connect to Enterprise Data: Leverage Salesforce data, knowledge, and metadata to deliver accurate and relevant responses.
  • Extend Across Salesforce Applications: Integrate seamlessly with Salesforce products to streamline operations and improve efficiency.
  • Improve Productivity at Scale: Reduce repetitive work and allow teams to focus on strategic and high-value activities.
  • Deploy AI Faster: Launch autonomous agents rapidly without extensive coding or complex implementation efforts.

Salesforce Agentforce Pricing

Salesforce Agentforce price is available on request at techjockey. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Salesforce Company Details

Founded Year:  1999

We're Salesforce, the customer company. CRM + Data + AI + Trust.

Director/Founders Adam Evans, Halsey Minor, Marc Benioff, Max Comparetto, Parker Harris
Company Size 1000+ Employees

Salesforce Agentforce Pricing & Plans

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Salesforce Agentforce Features

  • icon_check Workflow Automation
    Automate business processes across CRM, service, sales, support, and enterprise operations workflows.
  • icon_check Natural Language Processing (NLP)
    Understands user intent and conversational inputs to deliver contextual and intelligent responses.
  • icon_check Third Party Integrations
    Connects with APIs, enterprise apps, databases, ERP tools, and external business platforms easily.
  • icon_check Role-Based Access Control (RBAC)
    Control permissions and platform access using roles, profiles, governance policies, and security rules.
  • icon_check Audit Trail
    Track agent actions, workflow activities, system changes, and operational history for compliance needs.
  • icon_check Analytics Dashboard
    Monitor AI agent performance, conversations, automation metrics, usage trends, and business insights.
  • icon_check Machine Learning
    Continuously improves AI responses and automation accuracy using learning and adaptive AI models.
  • icon_check Knowledge Base Integration
    Connects AI agents with enterprise knowledge bases, documents, FAQs, and support repositories.
  • icon_check Omnichannel Support & Engagement
    Delivers seamless customer interactions across voice, chat, email, social, and messaging platforms.
  • icon_check Data Privacy
    Supports enterprise-grade privacy controls, secure processing, governance, and compliance standards.
  • icon_check API Access
    Provides APIs and developer tools for custom integrations, extensions, and enterprise automation use cases.
  • icon_check Predictive Analytics
    Uses AI-driven predictions to improve decision-making, customer engagement, and operational planning.
  • icon_check Workflow Orchestration
    Coordinates tasks, approvals, automations, integrations, and AI actions across enterprise systems.
  • icon_check Encryption
    Protects enterprise data using encryption for data storage, transmission, and platform communications.
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Salesforce Agentforce Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Individual Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs Freelancers
Customer Support
Phone Email Live Chat Communities Forums
Language
English
Integration
API Integration
Training Resources
In Person Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA CPRA ECPA

Salesforce Agentforce Review

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How much does Salesforce Agentforce cost?

Salesforce Agentforce pricing is available on request at techjockey.

Is there a mobile app for Salesforce Agentforce?

Salesforce Agentforce app is not available for now.

Which operating systems are compatible with Salesforce Agentforce?

Salesforce Agentforce is a cloud-based solution that can be accessed through modern web browsers across Windows, macOS, Linux, and Ubuntu platforms.

Does Salesforce Agentforce offer a free trial?

Yes, users can contact Salesforce to explore available trial options.

How does Salesforce Agentforce function?

Salesforce Agentforce uses autonomous AI agents that can understand requests, reason through tasks, access business data, and take actions across workflows and applications to complete work independently.

Who uses Salesforce Agentforce?

Salesforce Agentforce is used by businesses across industries looking to automate customer service, sales, marketing, employee support, and operational processes using AI-powered agents.

Is a free demo available for Salesforce Agentforce?

Yes, Salesforce Agentforce demo is available to explore its features.

Is Salesforce Agentforce available for free?

No, Salesforce Agentforce is a commercial AI solution offered as part of Salesforce's enterprise offerings.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.