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Spark TG

Brand : Spark TG

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Spark TG is an advanced cloud telephony solution, offering multiple calling options, real-time call monitoring and analytics. Whether you are into healthcare, education, sales & marketing, e-commerce, call masking, customer service or a governmental organisation, Spark TG will help with complet... Read more

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Spark TG Software Pricing, Features & Reviews

What is Spark TG?

Spark TG is an advanced cloud telephony solution, offering multiple calling options, real-time call monitoring and analytics. Whether you are into healthcare, education, sales & marketing, e-commerce, call masking, customer service or a governmental organisation, Spark TG will help with complete call management functions. Further, all telephonic conversations made through Spark TG are SRTP and TLS encrypted, eliminating unwanted business hassles and unauthorised user interference.

Spark TG unified communications solution provides customized IVR functions, virtual receptionist, CRM integration, etc. to ensure real-time communication with your customers. It also ensures high audio quality with 99% uptime and encrypted calls.

Benefits of Using Spark TG Cloud Telephony Solution

  1. Quick Contact: It keeps customers engaged with your brand, eliminating external distractions.
  2. Trust: Organisations can provide real-time human assistance to their valuable customers with just a single click.
  3. All-time availability: The click2Call feature captures essential details of an individual customer, and ensures that you do not miss out on any potential lead.
  4. Convenient for Customers: Spark TG’s Click2Call facility makes it convenient for customers to connect with businesses as per their own time convenience.
  5. Resolve Customers’ Queries Precisely: Businesses can allow a team of agents to resolve every query precisely by gathering information from customers’ behaviour online.
  6. Improve Online Presence: Businesses can offer exceptional customer service to their visitors, which leads to greeted sales, long term loyalty and enhanced ROI.

Pricing of Spark TG

The price of Spark TG is available on request at techjockey.com.

Why Use Spark TG Unified Communications Platform?

  1. No Downtime: Spark TG offers 99.99% uptime, enabling users to operate their customer support and sales processes without any hindrance.
  2. Real-time analytics: Supervisors can analyse agent wise performances and make decisions accordingly based on the real-time reports offered by Spark TG.
  3. 24x7 Support: Spark TG promises comprehensive customer support throughout the day with IVR, virtual receptionist and more.
  4. Sticky Agents: Spart TG with its sticky agent functionality helps callers get back to the same agent that they had spoken to earlier until a particular problem gets resolved.
  5. Agent Dashboard: Before answering an incoming call, agents get to go through all the pre-recorded caller specific details. This way, they can provide personalised service.

Spark TG Pricing & Plans

Spark TG price is available on request

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Spark TG Features

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CRM integration

Spark TG can be integrated with external CRM platforms like Vtiger, Salesforce, ZOHO, Kapture and Leadsquared.

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Mobile App

It offers an intuitive mobile app for agents and admins, equipped with location tracking facilities.

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Bulk Outbound Dialers

Spark TG provides bulk outbound dialling facilities like preview, predictive, OB, Progressive and IBR.

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Blended Call Center

Agents can use Spart TG call management software to provide relevant solutions for customer-generated queries.

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Call Recording

All inbound and outbound calls get recorded within the database. Those are later used for analysis and training purposes.

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Call Monitoring

Supervisors can monitor their agents using whisper and spy mode.

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Usage Statistics

Real-time call statistics makes agent wise queue management a lot easier.

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Dashboard

Inbuilt admin dashboard, facilitates seamless reaction, monitoring and control features are provided by Spark TG call management

Spark TG Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows Android MacOS Linux
  • DesktopMobile
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs
  • English

Spark TG Reviews

95%

Have recommended this product

Overall Score

5/5
Based on 2 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

AA

Ajay Agarwal

Verified reviewer:linkedin_verify

Administrator

Software user since: < 6 months

Reviewed on: Mar 3, 2021

5/5

“Best IVR Service provider in India.”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
MS

Manjari Soni

Verified reviewer:linkedin_verify

Administrator

Software user since: < 6 months

Reviewed on: Mar 3, 2021

5/5

“Good product, quality service and timely support”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

9/10

Spark TG Company Details

Brand Name Spark TG
Information Spark TG has an experience of more than 22 years in Cloud Telephony Services and focuses on excellent user experience and support.
Founded Year 2002
Director/Founders Anju Tyagi
Company Size 1-100 Employees

Spark TG FAQ

A The software with its inbuilt functionalities helps companies empower their business agents, optimise workforce analytics and monitor calls as well. Thus delivering seamless customer service in real-time.
A Admins can monitor agent wise performance with inbuilt call monitoring modes like spy and whisper.
A Yes, the online demo of Spark TG is available on request at techjockey.com.
A Custom and complex IVR, virtual receptionist, click2call and toll-free number are some of the cloud telephony services provided by Cloud TG.
A Yes, the mobile app of Spark TG is available for Android users.

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