TeleCMI Software Pricing, Features & Reviews
What is TeleCMI Cloud Contact Center?
TeleCMI Cloud Contact Center is an AI-powered cloud-based communication platform built for modern customer engagement. This Cloud Telephony Solution is designed to meet the needs of growing businesses and large enterprises.
It unifies voice, WhatsApp conversation, and CRM integrations. This IVR software creates a single command center for inbound and outbound customer interactions.
Backed by 7+ global data centers, 99.99% uptime, 500+ analytics metrics, and 150+ powerful features, TeleCMI empowers remote and in-office teams. It aids faster delivery responses, personalized conversations, and measurable productivity, without relying on multiple tools.
Whether it’s managing sales calls, support queries, or proactive campaigns, TeleCMI’s cloud contact center brings flexibility, intelligence, and control to every customer interaction
Why Choose TeleCMI Software?
- AI-Powered Automation: Automate routine call handling, enhance first-call resolution (FCR), and support agents in real time with intelligent voice AI and smart call routing.
- WhatsApp Integration: Engage customers instantly over WhatsApp, initiate conversations, respond to queries, and track chat history, all within the same platform.
- Post-Call Analytics: Get deep insights after every interaction, track call outcomes, agent performance, and sentiment trends to drive continuous improvement.
- Unified Platform: Manage voice calls, WhatsApp chats, team productivity, and customer journeys from a single, cloud-native dashboard.
- Enterprise-Grade Reliability: Ensure uninterrupted operations with 99.99% uptime, global infrastructure, and ISO-certified security standards.
- Flexible Deployment: Onboard your team in just 15 minutes, no hardware required. Perfect for hybrid, remote, and on-premise teams.
- CRM & Tool Integrations: Connect seamlessly with over 170+ CRMs and business tools like Zoho, Leadsquared, HubSpot, and Pipedrive for better context and efficiency.
Benefits of TeleCMI Cloud Contact Center
- Boost Agent Efficiency: Real-time script suggestions, live coaching, and AI-assisted call handling reduce AHT and increase call resolution rates.
- Omnichannel Engagement: Centralize conversations across voice and WhatsApp for consistent customer experiences.
- Built to Scale: From startups to enterprises, scale your contact center operations with features like call queues, intelligent routing, and open APIs.
- Secure & Compliant: TLS encryption, two-factor authentication, SAML-based SSO, and granular access controls keep your data safe.
- Actionable Insights: Get detailed reports on call flow, agent performance, SLA metrics, and sentiment trends with advanced analytics.
Pricing of TeleCMI
TeleCMI pricing starts from INR 1007 per month/user at techjockey.com.Choose from three scalable plans to suit your business size and communication volume:
- Basic: INR 1,007
- Premium: INR 1,259
- Enterprise: INR 1,343