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With powerful automation, real-time AI, and 24/7 reliability, TeleCMI Cloud Contact Center is more than just a calling tool. It's a complete solution to modernize your business communication. ...Read more

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TeleCMI Software Pricing, Features & Reviews

What is TeleCMI Cloud Contact Center?

TeleCMI Cloud Contact Center is an AI-powered cloud-based communication platform built for modern customer engagement. This Cloud Telephony Solution is designed to meet the needs of growing businesses and large enterprises.

It unifies voice, WhatsApp conversation, and CRM integrations. This IVR software creates a single command center for inbound and outbound customer interactions.

Backed by 7+ global data centers, 99.99% uptime, 500+ analytics metrics, and 150+ powerful features, TeleCMI empowers remote and in-office teams. It aids faster delivery responses, personalized conversations, and measurable productivity, without relying on multiple tools.

Whether it’s managing sales calls, support queries, or proactive campaigns, TeleCMI’s cloud contact center brings flexibility, intelligence, and control to every customer interaction

Why Choose TeleCMI Software?

  • AI-Powered Automation: Automate routine call handling, enhance first-call resolution (FCR), and support agents in real time with intelligent voice AI and smart call routing.
  • WhatsApp Integration: Engage customers instantly over WhatsApp, initiate conversations, respond to queries, and track chat history, all within the same platform.
  • Post-Call Analytics: Get deep insights after every interaction, track call outcomes, agent performance, and sentiment trends to drive continuous improvement.
  • Unified Platform: Manage voice calls, WhatsApp chats, team productivity, and customer journeys from a single, cloud-native dashboard.
  • Enterprise-Grade Reliability: Ensure uninterrupted operations with 99.99% uptime, global infrastructure, and ISO-certified security standards.
  • Flexible Deployment: Onboard your team in just 15 minutes, no hardware required. Perfect for hybrid, remote, and on-premise teams.
  • CRM & Tool Integrations: Connect seamlessly with over 170+ CRMs and business tools like Zoho, Leadsquared, HubSpot, and Pipedrive for better context and efficiency.

Benefits of TeleCMI Cloud Contact Center

  • Boost Agent Efficiency: Real-time script suggestions, live coaching, and AI-assisted call handling reduce AHT and increase call resolution rates.
  • Omnichannel Engagement: Centralize conversations across voice and WhatsApp for consistent customer experiences.
  • Built to Scale: From startups to enterprises, scale your contact center operations with features like call queues, intelligent routing, and open APIs.
  • Secure & Compliant: TLS encryption, two-factor authentication, SAML-based SSO, and granular access controls keep your data safe.
  • Actionable Insights: Get detailed reports on call flow, agent performance, SLA metrics, and sentiment trends with advanced analytics.

Pricing of TeleCMI

TeleCMI pricing starts from INR 1007 per month/user at techjockey.com.Choose from three scalable plans to suit your business size and communication volume:

  • Basic: INR 1,007
  • Premium: INR 1,259
  • Enterprise: INR 1,343

TeleCMI Pricing & Plans

Basic
  • Call Cost Rs. 0.59p/min
  • 1,000 Free Minutes
  • Minimum 4 Users
  • Call Recording 1 Year
  • CDR (Call Detail Records) Upto 1 Year
  • 1 DID Number
    • Users
    • Monthly
Starting at ₹ 1007
Premium
  • Everything from Basic +
  • Minimum 4 Users
  • Call Recording 1 Year
  • CDR (Call Detail Records) Upto 1 Year
  • 1 DID Number
    • Users
    • Monthly
Starting at ₹ 1259
Enterprises
  • Open API & SDK
  • Everything from Premium +
  • Minimum 4 Users
  • Call Recording 1 Year
  • CDR (Call Detail Records) Upto 1 Year
  • 1 DID Number
  • Desk phone/IP phone support
    • Users
    • Monthly
Starting at ₹ 1343

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TeleCMI Features

  • icon_check Smart Call Routing Route inbound calls based on agent skill, language, customer history, or intent, ensuring better CX.
  • icon_check Call Monitoring Tools Support agents with live call barging, call whispering, and call monitoring capabilities.
  • icon_check Call Masking Protect customer and agent privacy by masking phone numbers during conversations, ensuring secure communication.
  • icon_check Unified Analytics Dashboard Access 500+ performance metrics, including SLA tracking, agent productivity, call quality, and queue trends.
  • icon_check App Integrations Integrate with CRMs like Zoho, Leadsquared, HubSpot, and tools like Slack, Zapier, and 170+ other business applications.
  • icon_check Call Recording & CDR Record all calls for 12 months with detailed call logs, searchable archives, and full compliance controls.
  • icon_check Security & Compliance TLS encryption, 2FA, SAML SSO, and user-role permissions ensure data integrity and platform security.
  • icon_check Omnichannel Inbox Handle calls & WhatsApp chat from one interface. Track the complete customer journey across all channels.

TeleCMI Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email
  • API Integration
  • Documentation, Videos
  • অসমীয়া, English, हिन्दी, ಕನ್ನಡ, മലയാളം, मराठी, தமிழ், తెలుగు

TeleCMI Reviews and Ratings

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TeleCMI Technologies Pvt. Ltd. Company Details

Brand Name TeleCMI Technologies Pvt. Ltd.
Information TeleCMI is a leading cloud communication provider, empowering over 3,500 global businesses with scalable, secure, and intelligent calling solutions.
Founded Year 2016
Director/Founders Murugan Pandian
Company Size 101-500 Employees

TeleCMI FAQ

A TeleCMI pricing starts from INR 1007 per month/user at techjockey.com.
A No, TeleCMI doesn’t offer any mobile apps for iOS and Android.
A TeleCMI is compatible with Linux, Windows, and macOS (via browser) as it is 100% web-based and doesn’t require on-premise deployment.
A Yes, TeleCMI Software offers a free trial to let you try all features without charge.
A TeleCMI is a cloud-based business phone system and virtual call center software that functions by leveraging the internet for communication and call management.
A All businesses like BPO, SaaS, Healthcare, Real Estate, EdTech, FinTech, and more, with preferences in contact centre and IVRs, use TeleCMI contact centre CX. This is suitable for Small businesses, Startups, Medium businesses, Enterprises, SMBs, SMEs, MSMBs, and MSMEs business sizes.
A Yes, TeleCMI offers a free online demo for its cloud PBX and contact center software.
A TeleCMI offers a free trial, allowing users to explore the platform's features before committing to a paid plan. However, TeleCMI does not have a free, lifetime plan.

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