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Voice Analytics

by : Voice Analytics


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Voice Analytics

by : Voice Analytics

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Brand: Voice Analytics

Type: Software

Operating System: Ubuntu, Windows

Free Trial Available: No

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Voice Analytics Software Overview

VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things.

Voice Analytics Features

  • checkbox Performance evaluation Voice Analytics facilitates automated performance management for call centers.
  • checkbox Speaker Identification Voice Analytics also provides cloud-based speech analytics solutions for call centers.
  • checkbox Gender Identification Voice Analytics is able to recoganize different speech styles and identify the gender of the caller.
  • checkbox Likelihood Ratio Calculation Voice Analytics is able to determine if the customer was satisfied by the call using complex algorithms.
  • checkbox Speech Silence Detection Voice Analytics recognizes various elements of speech including articulation, intonation, pitch, speed and speech silence.
  • checkbox Keyword Tracking Voice Analytics is able to track important keywords and phrases to provide solutions.

Voice Analytics Plans & Pricing

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Voice Analytics Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Ubuntu, Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English

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Voice Analytics FAQ

Q. Does it provide feedback to the call center agents? arrow

A. Yes, objective track of each agent’s progress.

Q. Can it detect music or silence in calls? arrow

A. Voice Analytics can automatically detects in-call speech, music and void periods.

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