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  1. Business Software
  2. Cloud Telephony Solutions
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  4. Zoom Contact Center

Zoom Contact Center

Brand : Zoom Communications

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Starting Price:

₹ 60,648 excl. GST

₹ 71,565 incl. GST

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Save Extra with 2 Offers

  • offer_icon Save upto 18%, Get GST Invoice on your business purchase |
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    Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

    For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

    • the GSTIN of the user associated with their registered business, and

    • the specified Entity Name for their business.

    It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

    Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

    Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

    Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

    To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

  • offer_icon Buy Now & Pay Later, Check offer on payment page.
  • Contact center solutions that help manage customer interactions across channels.
  • Combines calls, messages, email, and video in one platform.
  • Routes customer queries to the right agents for quick support.
  • Improves customer experience with better communication and faster responses.
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Zoom Contact Center Software Pricing, Features & Reviews

What is Zoom Contact Center?

Zoom Contact Center is a contact center solutions platform that helps businesses manage customer interactions from one place. It allows companies to connect with customers through calls, messages, email, and video using a single system.

This platform is useful for businesses that handle customer support and want to improve communication with their audience. It helps teams respond to customer queries quickly and ensures that the right agent handles each request. By keeping all conversations organized, it becomes easier to manage customer relationships and provide better service.

Zoom Contact Center is commonly used by support teams and businesses that want to deliver smooth and efficient customer experiences while maintaining clear communication across different channels.

Why Choose Zoom Contact Center?

  • Manage all customer interactions in one place: It brings calls, messages, email, and video together, helping businesses handle all customer communication from a single platform easily.
  • Improve customer support experience: Businesses can respond faster and provide better service, ensuring customers get quick solutions and a smooth support experience.
  • Route queries to the right agents: It directs customer requests to suitable agents based on needs, improving efficiency and ensuring better problem resolution.
  • Enhance team productivity: Teams can manage conversations efficiently, reducing workload and helping agents focus on resolving customer issues more effectively.
  • Gain better customer insights: It helps businesses understand customer behavior and interactions, allowing them to improve service quality and decision-making.

Zoom Contact Center Pricing

Zoom Contact Center pricing starts at INR 60,648 per year on Techjockey. Several parameters, including additional functionality, deployment type, and total number of users, determine pricing. For more details about the product, please contact our product team to discuss pricing and promotions.

Zoom Contact Center Pricing & Plans

Essentials (Rs. 5,054 /user per month)
  • Flow Editor + IVR
  • Real-Time Transcription
  • Remote Control
  • Agent CTI Integration (CRM, ZEN, NOW, MSFT)
  • Surveys / VoC
  • Data Privacy (PII Redaction & Customer Managed Key
  • Voice, Video, Chat, and SMS (inbound channels)
  • AI Companion
    • Quantity
    • Yearly

Calculated Price (Exclusive of all taxes)

₹ 60648
Premium (Rs. 8,118 /user per month)
  • All of Essentials
  • Email (digital channels)
  • Social (digital channels)
  • Outbound dialers (progressive,preview)
  • Cobrowse
    • Quantity
    • Yearly

Calculated Price (Exclusive of all taxes)

₹ 97416
Elite (Rs. 12,218 /user per month)
  • All of Premium
  • Expert Assist
  • Advanced quality management
  • Workforce management
    • Quantity
    • Yearly

Calculated Price (Exclusive of all taxes)

₹ 146616

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Zoom Contact Center Features

  • icon_check Omnichannel Engagement Manage voice, video, chat, SMS, and social channels in one platform
  • icon_check Intelligent Routing Automatically route customers to the best available agent
  • icon_check Virtual Agent Self-service bots for common customer inquiries
  • icon_check Video-First Support Enable face-to-face video interactions for complex issues
  • icon_check CRM Integration Connect with Salesforce, Zendesk, and other CRM systems
  • icon_check Real-Time Analytics Live dashboards to monitor queues and agent performance
  • icon_check Call Recording Record, review, and supervise customer interactions
  • icon_check Quality Management Evaluate agent performance and improve service quality
  • icon_check Workforce Management Forecast, schedule, and optimize agent staffing
  • icon_check Global PSTN Coverage Support customers across multiple countries and regions
  • icon_check Secure & Compliant Enterprise-grade security and compliance controls
  • icon_check Custom IVR Flows Design intelligent IVR call flows without heavy coding

Zoom Contact Center Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMEs, MSMEs
  • Phone, Email, Live Chat, Communities, Forums
  • Live Online, Documentation, Videos
  • English
  • AI Integrated

Zoom Contact Center Reviews and Ratings

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Zoom Communications Company Details

Brand Name Zoom Communications
Information Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
Founded Year 2011
Director/Founders Eric Yuan
Company Size 1000+ Employees
Other Products Zoom Meetings, Zoom Rooms, Workvivo, Zoom Workplace, Zoom Phone

Zoom Contact Center FAQ

A Zoom Contact Center pricing starts at INR 60,648 per year on Techjockey.
A It connects customer interactions from different channels and routes them to agents, helping teams manage and respond to queries efficiently.
A Zoom Contact Center is used by businesses, support teams, and organizations that manage customer communication across multiple channels.
A Yes, Zoom Contact Center offers a free trial, allowing businesses to explore its capabilities before choosing a suitable plan.
A It is used to manage customer support, handle queries, and improve communication through calls, messages, email, and video.
A Yes, it has a simple interface that helps teams manage customer interactions without requiring advanced technical knowledge or complex setup.
A Yes, it helps businesses respond quickly, manage queries efficiently, and provide better support, improving overall customer satisfaction.
A Yes, it supports multiple channels like calls, chats, email, and video, helping businesses manage all interactions from one platform.

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