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Zoom Contact Center

Brand: Zoom Communications

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  • Contact center solutions that help manage customer interactions across channels.
  • Combines calls, messages, email, and video in one platform.
  • Routes customer queries to the right agents for quick support.
  • Improves customer experience with better communication and faster responses.
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Starting Price
₹60,648 excl.GST
₹ 71,565 incl. GST

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offer Save upto 18%, Get GST Invoice on your business purchase T&C
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Starting at ₹60,648
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Zoom Contact Center Software Overview

What is Zoom Contact Center?

Zoom Contact Center is a contact center solutions platform that helps businesses manage customer interactions from one place. It allows companies to connect with customers through calls, messages, email, and video using a single system.

This platform is useful for businesses that handle customer support and want to improve communication with their audience. It helps teams respond to customer queries quickly and ensures that the right agent handles each request. By keeping all conversations organized, it becomes easier to manage customer relationships and provide better service.

Zoom Contact Center is commonly used by support teams and businesses that want to deliver smooth and efficient customer experiences while maintaining clear communication across different channels.

Why Choose Zoom Contact Center?

  • Manage all customer interactions in one place: It brings calls, messages, email, and video together, helping businesses handle all customer communication from a single platform easily.
  • Improve customer support experience: Businesses can respond faster and provide better service, ensuring customers get quick solutions and a smooth support experience.
  • Route queries to the right agents: It directs customer requests to suitable agents based on needs, improving efficiency and ensuring better problem resolution.
  • Enhance team productivity: Teams can manage conversations efficiently, reducing workload and helping agents focus on resolving customer issues more effectively.
  • Gain better customer insights: It helps businesses understand customer behavior and interactions, allowing them to improve service quality and decision-making.

Zoom Contact Center Pricing

Zoom Contact Center pricing starts at INR 60,648 per year on Techjockey. Several parameters, including additional functionality, deployment type, and total number of users, determine pricing. For more details about the product, please contact our product team to discuss pricing and promotions.

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Zoom Communications Company Details

Founded Year:  2011

Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.

Director/Founders Eric Yuan
Company Size 1000+ Employees

Zoom Contact Center Pricing & Plans

Essentials (Rs. 5,054 /user per month)

Calculated Price

₹ 60648 Exclusive of all taxes
    • Quantity

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Key Features

  • Flow Editor + IVR

  • Real-Time Transcription

  • Remote Control

  • Agent CTI Integration (CRM, ZEN, NOW, MSFT)

  • Surveys / VoC

  • Data Privacy (PII Redaction & Customer Managed Key

  • Voice, Video, Chat, and SMS (inbound channels)

  • AI Companion

Premium (Rs. 8,118 /user per month)

Calculated Price

₹ 97416 Exclusive of all taxes
    • Quantity

      Quantity
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      Yearly
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Key Features

  • All of Essentials

  • Email (digital channels)

  • Social (digital channels)

  • Outbound dialers (progressive,preview)

  • Cobrowse

Elite (Rs. 12,218 /user per month)

Calculated Price

₹ 146616 Exclusive of all taxes
    • Quantity

      Quantity
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      Yearly
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Key Features

  • All of Premium

  • Expert Assist

  • Advanced quality management

  • Workforce management

Zoom Contact Center Features

  • icon_check Omnichannel Engagement
    Manage voice, video, chat, SMS, and social channels in one platform
  • icon_check Intelligent Routing
    Automatically route customers to the best available agent
  • icon_check Virtual Agent
    Self-service bots for common customer inquiries
  • icon_check Video-First Support
    Enable face-to-face video interactions for complex issues
  • icon_check CRM Integration
    Connect with Salesforce, Zendesk, and other CRM systems
  • icon_check Real-Time Analytics
    Live dashboards to monitor queues and agent performance
  • icon_check Call Recording
    Record, review, and supervise customer interactions
  • icon_check Quality Management
    Evaluate agent performance and improve service quality
  • icon_check Workforce Management
    Forecast, schedule, and optimize agent staffing
  • icon_check Global PSTN Coverage
    Support customers across multiple countries and regions
  • icon_check Secure & Compliant
    Enterprise-grade security and compliance controls
  • icon_check Custom IVR Flows
    Design intelligent IVR call flows without heavy coding
Zoom Contact Center Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Zoom Contact Center Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises SMEs MSMEs
Customer Support
Phone Email Live Chat Communities Forums
Language
English
Training Resources
Live Online Documentation Videos
AI Features
AI Integrated

Zoom Contact Center Review

Techjockey Trusted Reviews from Verified Users

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How much does Zoom Contact Center cost?

Zoom Contact Center pricing starts at INR 60,648 per year on Techjockey.

How does Zoom Contact Center work?

It connects customer interactions from different channels and routes them to agents, helping teams manage and respond to queries efficiently.

Who uses Zoom Contact Center?

Zoom Contact Center is used by businesses, support teams, and organizations that manage customer communication across multiple channels.

Does Zoom Contact Center offer a free trial?

Yes, Zoom Contact Center offers a free trial, allowing businesses to explore its capabilities before choosing a suitable plan.

What is Zoom Contact Center used for?

It is used to manage customer support, handle queries, and improve communication through calls, messages, email, and video.

Is Zoom Contact Center easy to use?

Yes, it has a simple interface that helps teams manage customer interactions without requiring advanced technical knowledge or complex setup.

Can Zoom Contact Center improve customer experience?

Yes, it helps businesses respond quickly, manage queries efficiently, and provide better support, improving overall customer satisfaction.

Can Zoom Contact Center handle multiple communication channels?

Yes, it supports multiple channels like calls, chats, email, and video, helping businesses manage all interactions from one platform.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.